Freshdesk Contact Center and CallHippo, An In-Depth Comparison 2024

Comparison Summary

Freshdesk Contact Center: Freshdesk Contact Center offers a customizable cloud PBX system that eliminates the need for phone hardware. It features advanced routing, voice bots, and integrates with leading CRM tools.

CallHippo: CallHippo offers a robust virtual phone system with features like call forwarding, analytics, and international numbers. These tools enhance business communication and improve efficiency.

Freshdesk Contact Center and CallHippo: Customer Satisfaction Data

Most deployed common Use Cases for Freshdesk Contact Center and CallHippo

How can Freshdesk Contact Center and CallHippo enhance your Helpdesk Management process?

Both Freshdesk Contact Center and Callhippo are cloud-based call center solutions that enable businesses to manage customer interactions. However, they differ in their target audience. Freshdesk Contact Center caters primarily to startups and small teams, while Callhippo focuses on mid to large-sized businesses. Freshdesk Contact Center emphasizes user-friendliness and ease of setup, while Callhippo prioritizes automation and advanced features for larger organizations. A limitation of both is that they may not offer seamless integration with other helpdesk platforms.

"...About Freshcaller Freshcaller is a cloud-based PBX solution that helps users manage their call center operations...." Peer review

"...User Friendly Awesome customer support Good call quality. ...." Peer review by James M., Marketing Manager, Information Technology and Services

Why is Freshdesk Contact Center and CallHippo the best choice for Engagement Management?

Freshdesk Contact Center and Callhippo both enable businesses to engage with customers. Freshdesk Contact Center provides features like multi-level IVR, call monitoring, and call recording, which help create a more comprehensive customer interaction history. Callhippo focuses on making follow-up easier with call recording capabilities and toll-free numbers, contributing to a smoother customer experience. The summaries are limited because they do not discuss all aspects of engagement management such as campaign management or automation.

"...All voicemails are forwarded into our FreshDesk account making it easy to manage missed calls and follow up with clients on a timely basis...." Peer review by Daniel H, QA and Support Specialist, Accounting

"...On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music. ..." Cloud-Based Phone Systems for Small Business & Startups

How efficiently Does Freshdesk Contact Center and CallHippo manage your Communication Management?

Both Freshdesk Contact Center and Callhippo offer call monitoring and call recording features. Freshdesk Contact Center provides more comprehensive communication management capabilities, including IVR, call routing, and service level monitoring. Callhippo focuses on call tracking and recording, providing insights into agent performance. Freshdesk Contact Center offers a wider range of features for managing communication channels.

"...There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication...." Peer review by Alexandre Schio, Director of Operations, Loupen Tecnología