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Freshdesk Contact Center vs Intermedia Contact Center: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Freshdesk Contact Center vs. Intermedia Contact Center is based on a specific set of business needs and context. The comparison uses 1998 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshdesk Contact Center and Intermedia Contact Center

Freshdesk Contact Center, Intermedia Contact Center, Dialpad Ai Contact Center, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshdesk Contact Center covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Communication Management with Phone Calls, etc.

Intermedia Contact Center focuses on Collaboration with Video, Sales Document Management, Training & Onboarding, Engagement Management with Video, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshdesk Contact Center

Focus area

Freshdesk Contact Center is better than Intermedia Contact Center for

Software Failure Risk

  • medium

logo Intermedia Contact Center

Focus area

Intermedia Contact Center is better than Freshdesk Contact Center for

Software Failure Risk

  • low

About

Contact Center software on the cloud · Integrate with phone and chat

Intermedia Contact Center | improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most

Age

2010

Financials

SERIES H

NA

Business Need

Total Processes
(we found evidences for)

43

32

Total Goals
(we found evidences for)

7

7

Top Processes

Evidences indicate better relative satisfaction



sales call management


engagement management

engaging and following up


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


social media management

social media analytics


conference call management



training & onboarding


generation of new leads


sales review & feedback


workflow management


customer feedback management

measuring customer satisfaction


contract management


proposal & quote management


sales document management

contract management

proposal & quote management




content management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve ROI

  • See 4 more
  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more
  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting