Comparison Summary
This comparison report of Freshdesk Contact Center vs. Truly Voice Platform is based on a specific set of business needs and context. The comparison uses 2219 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshdesk Contact Center and Truly Voice Platform
Freshdesk Contact Center, Dialpad Ai Contact Center, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software, whereas Truly Voice Platform, Kixie Integrated Voice, Channels, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshdesk Contact Center covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Communication Management with Phone Calls, etc.
Truly Voice Platform focuses on Sales Call Management with Phone Calls, Communication Management with Phone Calls, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Truly Voice Platform
Focus area
Truly Voice Platform is better than Freshdesk Contact Center for
Software Failure Risk
About
Contact Center software on the cloud · Integrate with phone and chat
The calling solution that powers sales engagement through tracking Rep activity at Scale, and capturing every Voice, SMS, And Email Conversation
Age
2010
Financials
SERIES H
SEED
Business Need
Total Processes
(we found evidences for)
43
45
Total Goals
(we found evidences for)
7
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve internal communications
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Improve stakeholder relations
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Launch new products
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Improve ROI
- See 4 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Shorten ramp up time
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Scale best practices
- See 3 more
Top Channels
Channels Used
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phone calls
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offline
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events
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trade shows
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mobile
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e-mail
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mobile app
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text SMS
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social media
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LinkedIn
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point of sale
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mass media
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radio
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website
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review sites
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Yelp
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video
- See 14 more
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phone calls
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offline
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events
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trade shows
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mobile
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e-mail
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mobile app
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text SMS
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social media
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LinkedIn
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point of sale
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mass media
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radio
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website
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review sites
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Yelp
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video
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
