Comparison Summary
Introducing freshdesk and Fortifi
freshdesk, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk, whereas Fortifi, Makesbridge, Genoo Marketing Automation, etc., belong to a category of solutions that help Marketing Automation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
freshdesk covers Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.
Fortifi focuses on Communication Management with E-Mail, Helpdesk Management with Phone Calls, Knowledge Management with Chat, Engagement Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Omnichannel Customer support software
Fortifi : Complete end-to-end cloud based business management platform
Age
2010
Financials
SERIES H
NA
Business Need
Total Processes
(we found evidences for)
103
42
Total Goals
(we found evidences for)
15
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Improve consistency
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Improve visibility
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Improve digital and social presence
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Grow market share
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Enter new markets internationally or locally
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Shorten ramp up time
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Improve brand engagement
- See 12 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve efficiency
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Build brand awareness
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Scale best practices
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Improve ROI
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Improve internal communications
- See 5 more
Top Channels
Channels Used
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e-mail
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social media
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chat
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Twitter
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Facebook
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phone calls
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website
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review sites
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Amazon
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promotions
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LinkedIn
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games
- See 9 more
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e-mail
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social media
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chat
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Twitter
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Facebook
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phone calls
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website
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review sites
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Amazon
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promotions
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LinkedIn
-
games
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
