freshdesk Overview
Freshdesk streamlines customer conversations, automates tasks, and enhances team collaboration for faster issue resolution. Features include multi-channel ticket tracking, email conversion to tickets, and automatic ticket assignment.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using freshdesk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using freshdesk.
freshdesk Use-Cases and Business Priorities: Customer Satisfaction Data
freshdesk works with different mediums / channels such as User Generated Content, and Blogs,
freshdesk's features include Ticketing, Dashboard, Personalization, etc.
Reviews
"There were delays in attending to critical events and tickets, with no defined escalation matrix. The management struggled with little or no visibility on the status of service tickets." - Merrill Micu
freshdesk, Freshservice, Zoho Desk, Zendesk For Service, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for freshdesk
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
freshdesk is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on freshdesk Use Cases
How does freshdesk address your Helpdesk Management Challenges?
How does freshdesk address your Knowledge Management Challenges?
How can freshdesk optimize your Engagement Management Workflow?
How efficiently Does freshdesk manage your Customer Feedback Management?
What makes freshdesk ideal for Communication Management?
70+ more Business Use Cases
23 buyers and buying teams have used Cuspera to assess how well freshdesk solved their Help Desk needs. Cuspera uses 29147 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
There were delays in attending to critical events and tickets, with no defined escalation matrix. The management struggled with little or no visibility on the status of service tickets. Testimonial By Merrill Micu |
|
Freshdesk has eliminated the downtime associated with overloaded email inboxes. Agents now respond in real-time to incoming requests for assistance as opposed to waiting on bloated, shared inboxes Testimonial By Tristan Delany |
|
|
We adopted Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently. Testimonial By Christophe Tomborski |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Merrill Micu IT Infrastructure Specialist Dexion Group |
There were delays in attending to critical events and tickets, with no defined escalation matrix. The management struggled with little or no visibility on the status of service tickets. Testimonial By Merrill Micu |
|
Tristan Delany IT Manager Finsure |
Freshdesk has eliminated the downtime associated with overloaded email inboxes. Agents now respond in real-time to incoming requests for assistance as opposed to waiting on bloated, shared inboxes Testimonial By Tristan Delany |
|
Christophe Tomborski Back Office Manager Bridgestone |
We adopted Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently. Testimonial By Christophe Tomborski |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Telecommunications
|
Telecommunications |
Case Study TeleresultRead More |
Information Technology and Services
|
Information Technology and Services |
Case Study SquaretalkRead More |
Education
|
Education |
Case Study LesleyRead More |
Video
Welcome to Freshdesk | Best Customer Service Software
Frequently Asked Questions(FAQ)
for freshdesk
What is freshdesk?
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships.
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
What is freshdesk used for?
What are the top features of freshdesk?
Who uses freshdesk?
What are freshdesk alternatives?
Where is freshdesk located?
Peers used freshdesk for helpdesk management and knowledge management
freshdesk Competitors
freshdesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (43) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (2521) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (43) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (2521) |
freshdesk Integrations
freshdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for freshdesk
Overall Risk Meter
Top Failure Risks for freshdesk
Freshworks News
Freshworks Unveils Easy - To - Use AI Agent to Improve the Customer and Employee Experience
Freshworks Inc. launches an easy-to-use AI agent to enhance customer and employee experiences, aiming to simplify interactions.
Murali Swaminathan named Chief Technology Officer at Freshworks
Murali Swaminathan is the new Chief Technology Officer at Freshworks.
Freshworks : Unveils New Data Center in UAE to Serve Customers Across Middle East and Africa
Freshworks launches a new data center in UAE to better serve customers in the Middle East and Africa.
Freshworks Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
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