freshdesk Overview
Freshdesk streamlines customer conversations, automates tasks, and enhances team collaboration for faster issue resolution. Features include multi-channel ticket tracking, email conversion to tickets, and automatic ticket assignment.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using freshdesk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using freshdesk.
freshdesk Use-Cases and Business Priorities: Customer Satisfaction Data
freshdesk works with different mediums / channels such as User Generated Content. and Blogs.
freshdesk's features include Ticketing, Dashboard, Personalization, etc. and freshdesk support capabilities include Email Support, Chat Support, Phone Support, etc. also freshdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"Online documentation researched during the evaluation period led me to believe that the set up would be simple with Freshdesk. I performed the initial set up and it was straightforward, so I went ahead, and completed the installation of Freshdesk." - Bernadette Garcia
freshdesk, Freshservice, Zoho Desk, Zendesk For Service, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for freshdesk
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
freshdesk is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on freshdesk Use Cases
How can freshdesk optimize your Helpdesk Management Workflow?
What benefits does freshdesk offer for Knowledge Management?
How efficiently Does freshdesk manage your Engagement Management?
Why is freshdesk the best choice for Customer Feedback Management?
How does freshdesk facilitate Communication Management?
70+ more Business Use Cases
23 buyers and buying teams have used Cuspera to assess how well freshdesk solved their Help Desk needs. Cuspera uses 29147 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Online documentation researched during the evaluation period led me to believe that the set up would be simple with Freshdesk. I performed the initial set up and it was straightforward, so I went ahead, and completed the installation of Freshdesk. Testimonial By Bernadette Garcia |
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We adopted Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently. Testimonial By Christophe Tomborski |
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Freshdesk makes it easier for us to manage customer information and service requests. It also presents customer data in an appealing manner, helping us distinguish improvements in service time, and any pain points in performance Testimonial By Alex Nadeau |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Bernadette Garcia Assistant Director, (CEOP) AIP Publishing |
Online documentation researched during the evaluation period led me to believe that the set up would be simple with Freshdesk. I performed the initial set up and it was straightforward, so I went ahead, and completed the installation of Freshdesk. Testimonial By Bernadette Garcia |
|
Christophe Tomborski Back Office Manager Bridgestone |
We adopted Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently. Testimonial By Christophe Tomborski |
|
Alex Nadeau Senior Client Manager TeleResult |
Freshdesk makes it easier for us to manage customer information and service requests. It also presents customer data in an appealing manner, helping us distinguish improvements in service time, and any pain points in performance Testimonial By Alex Nadeau |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Retail
|
Retail |
Case Study DTI ManagementRead More |
Financial Services
|
Financial Services |
Case Study FinsureRead More |
Financial Services
|
Financial Services |
Case Study DebtBustersRead More |
Video
Welcome to Freshdesk | Best Customer Service Software
Frequently Asked Questions(FAQ)
for freshdesk
What is freshdesk?
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships.
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
What is freshdesk used for?
What are the top features of freshdesk?
Who uses freshdesk?
What are freshdesk alternatives?
Where is freshdesk located?
Peers used freshdesk for helpdesk management and knowledge management
freshdesk Competitors
freshdesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (43) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (2521) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (43) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (2521) |
freshdesk Integrations
freshdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for freshdesk
Overall Risk Meter
Top Failure Risks for freshdesk
Freshworks Inc News
Freshworks Unveils Easy-To-Use AI Agent to Improve the Customer and Employee Experience - GlobeNewswire
Freshworks launched a user-friendly AI agent to enhance experiences for customers and employees.
Freshworks Unveils Easy - To - Use AI Agent to Improve the Customer and Employee Experience
Freshworks Inc. launches an easy-to-use AI agent to enhance customer and employee experiences, aiming to simplify interactions.
Murali Swaminathan named Chief Technology Officer at Freshworks
Murali Swaminathan is the new Chief Technology Officer at Freshworks.
Freshworks Inc Feeds
Freshworks Names Enterprise SaaS Veteran as Chief Product Officer to Lead AI Strategy - StockTitan
Freshworks appoints a new Chief Product Officer to lead its AI strategy, focusing on enterprise SaaS.
Freshworks Appoints Srinivasan Raghavan as Chief Product Officer - GlobeNewswire
Freshworks has appointed Srinivasan Raghavan as their new Chief Product Officer.
Freshworks Revenue Surges 22% to $187M, Launches $400M Stock Buyback Program | FRSH Stock News - StockTitan
Freshworks sees a 22% revenue increase to $187M and announces a $400M stock buyback program.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
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