Comparison Summary
This comparison report of freshdesk vs. NetResults Tracker is based on a specific set of business needs and context. The comparison uses 29850 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing freshdesk and NetResults Tracker
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
freshdesk covers Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.
NetResults Tracker focuses on Helpdesk Management, Knowledge Management with Chat, Contact List Management with Offline, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Omnichannel Customer support software
NetResults Tracker: Web-based Collaboration Software for ...
Age
2010
1996
Financials
SERIES H
PRIVATE
Business Need
Total Processes
(we found evidences for)
103
23
Total Goals
(we found evidences for)
15
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Improve consistency
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Improve visibility
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Improve digital and social presence
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Grow market share
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Enter new markets internationally or locally
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Shorten ramp up time
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Improve brand engagement
- See 12 more
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Enhance customer relationships
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Improve efficiency
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Improve visibility
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Acquire customers
- See 1 more
Top Channels
Channels Used
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offline
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on premises
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e-mail
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phone calls
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print media
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magazine
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chat
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user generated content
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blogs
- See 6 more
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offline
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on premises
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e-mail
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phone calls
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print media
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magazine
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chat
-
user generated content
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blogs
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
