Comparison Summary
This comparison report of freshdesk vs. UptimeRobot is based on a specific set of business needs and context. The comparison uses 29348 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing freshdesk and UptimeRobot
freshdesk, UptimeRobot, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
freshdesk covers Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.
UptimeRobot focuses on Communication Management with E-Mail, White Labeling with Website, Advertisement, Training & Onboarding with Website, etc.
"We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hou...rs. " - Vaughan Potter
"We strive for minimal downtime, but if something goes wrong UptimeRobot makes sure that we know about it quickly. We switched to using UptimeRobot years ago as they offered the same services we were getting from a different provider but at a fractio...n of the cost. " - 4everproxy
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About
Omnichannel Customer support software
Website Monitoring, SSL certificate monitoring, Port & ping monitoring, Heartbeat monitoring .
Age
2010
2015
Financials
SERIES H
PRIVATE
Business Need
Total Processes
(we found evidences for)
103
6
Total Goals
(we found evidences for)
15
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Improve consistency
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Improve visibility
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Improve digital and social presence
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Grow market share
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Enter new markets internationally or locally
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Shorten ramp up time
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Improve brand engagement
- See 12 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
Top Channels
Channels Used
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website
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e-mail
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website
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e-mail
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
