Overview: Freshsales and Agile CRM as CRM Category solutions.

Freshsales and Agile CRM both excel as CRM solutions, each with unique strengths. Freshsales prioritizes sales engagement and communication, making it ideal for large enterprises. Agile CRM emphasizes contact and campaign management, catering to diverse industries, including marketing and advertising. Both offer comprehensive support, yet Freshsales leads with 24/7 availability, appealing to businesses needing constant availability. Both products integrate robustly with existing systems, supporting varied business scales and needs.

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Agile CRM: Agile CRM enables real estate agents to focus more on buyers by integrating sales, marketing, service, and web engagement into a unified cloud-based platform. It centralizes real-time customer data and automates various tasks to enhance productivity.

Freshsales and Agile CRM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Freshsales focuses on engagement management and communication processes, fitting well with users prioritizing lead tracking and workflow management. read more →

Agile CRM stands out in contact and helpdesk management and streamlines campaign management, suiting marketing teams needing social media oversight. read more →

Business Goals

Freshsales is particularly strong in helping users increase sales and revenue, ideal for those focused on boosting customer acquisition and relationship enhancements. read more →

Agile CRM centers on acquiring customers and enhancing relationships, supporting objectives around scaling and growing market share. read more →

Core Features

Freshsales shines with features like custom reports, strong data import/export, and high integration capability, catering to data-driven operations. read more →

Agile CRM offers strong analytics and custom report generation, appealing to users requiring detailed campaign performance insights. read more →

Vendor Support

Freshsales offers superior 24/7 support options alongside phone, email, and chat, matching users needing round-the-clock assistance. read more →

Agile CRM provides substantial support through email, chat, and phone, with 24/7 availability, ensuring assistance for various operational complexities. read more →

Segments and Industries

Freshsales attracts large enterprises, particularly in computer software, marketing, and IT services, appealing to diverse business environments. read more →

Agile CRM is popular among marketing and advertising sectors and is used by large enterprises and internet-based services, offering flexibility across domains. read more →

Operational Alignment

Freshsales integrates well into high-scale operations, providing essential tools for streamlined workflows in large enterprises. read more →

Agile CRM suits smaller to mid-market organizations requiring ease of use in campaign and social media management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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high

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Freshsales and Agile CRM

How efficiently Does Freshsales and Agile CRM manage your Engagement Management?

Freshsales and Agile CRM both enable users to track customer interactions and follow up with leads. Freshsales focuses on tracking customer engagement with website and app interactions, while Agile CRM emphasizes detailed user segmentation and social media integration. Freshsales has limitations in segmentation, while Agile CRM lacks features for easy migration of customer lists.

"...email tracking, click rate, campaign success rates, setting up follow up cadences, setting up campaigns, creating reports, creating dashboards for each segment, creating email templates, the ability to seamlessly transfer leads between executives, ability to set up tasks for others to follow up, etc...." Peer review by M JOSHUA BEN M, SDR

"...Spend time to make campaigns engaging so we all don't suffer from spam markdowns...." Peer review by Lucas S, Executive General Manager, Utilities

How does Freshsales and Agile CRM address your Contact List Management Challenges?

Freshsales and Agile CRM both allow users to track leads and customers. Freshsales excels at managing contact information and integrating with communication tools, while Agile CRM emphasizes lead scoring and marketing automation. Agile CRM offers features like telephony tools and landing page builders, while Freshsales lacks those functionalities. However, both have limitations, for example, Freshsales has customer service issues and Agile CRM lacks email history saving capabilities.

"...The lead scoring is one of my favorite features as is the easy and perfect integration with Gsuite and my phone system for tracking all contacts. ...." Peer review by JEFFREY W., Vice President, Construction

"...It offers contact management, telephony tools, appointment scheduling, marketing automation, project management, a landing-page builder and knowledge base functionalities...." Peer review

How efficiently Does Freshsales and Agile CRM manage your Communication Management?

Freshsales and Agile CRM both support email tracking and sending. Freshsales offers additional features like phone call tracking and task reminders. Both tools have limitations. Freshsales lacks dynamic filters for published reports. Agile CRM has limited email automation capabilities and lacks EU data protection compliance.

"...The email tracking and accessible to notes from the lead screens simplify our sales process...." Peer review by Christopher O.

"...We've also realized the power of the Twilio integration with Agile CRM, which has allowed us to make calls and track the out come, time and notes all through the system...." Peer review by Becki B, Customer Support Specialist, Computer Software