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Compare Freshsales vs BUSINESSNEXT '' formerly CRMNEXT ''

Comparison Summary

For Freshsales vs BUSINESSNEXT '' formerly CRMNEXT '' comparison, Our AI algorithm looked at 11915 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Freshsales and BUSINESSNEXT '' formerly CRMNEXT '' to solve their respective business needs.

Pros and cons of Freshsales and BUSINESSNEXT '' formerly CRMNEXT ''

Freshsales is more suited to businesses that require Engagement Management with E-Mail and Communication Management with E-Mail where as BUSINESSNEXT '' formerly CRMNEXT '' is focused towards Lead Management with E-Mail and Service Management .

Both Freshsales and BUSINESSNEXT '' formerly CRMNEXT '' are CRM software, peers recommend Freshsales for lead tracking and contact list management where as BUSINESSNEXT '' formerly CRMNEXT '' is more known for loan management and monitoring social media .

logo Freshsales

Focus area

Freshsales is better than BUSINESSNEXT '' formerly CRMNEXT '' for

Software Failure Risk

  • medium

logo BUSINESSNEXT '' formerly CRMNEXT ''

Focus area

BUSINESSNEXT '' formerly CRMNEXT '' is better than Freshsales for

Software Failure Risk

  • low

About

AI-based sales CRM to Improve engagement and nurture existing customers, drive leads to closure

The #1 CRM For Banking And Insurance

Age

2010

Financials

SERIES H

SERIES A

Business Need

Total Processes
(we found evidences for)

107

24

Total Goals
(we found evidences for)

13

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


communication management

tracking & monitoring communications

sending & publishing communications


workflow management



contact list management

creating contact list




generation of new leads


sales call management



conversion management


lead qualification

lead qualification: demographic

lead qualification: behavioural

lead qualification: technographic

lead qualification: firmographic


training & onboarding


pipeline management







sales document management

proposal & quote management

contract management


promotion management


discount management



social media management

social media analytics


relationship management


business development



customer feedback management

measuring customer satisfaction

measuring net promoter score


account management


products & pricelist management


follower management



performance management








customer case management


segmentation and targeting


relationship marketing



knowledge management


rating and review management



competitive intelligence




lifetime value management


opportunity management


revenue cycle management


sales review & feedback


loyalty management



content management


database marketing



conference call management


touchpoint management



calendar management


billing and invoice management



motivation management


channel management




Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve internal communications

  • Improve ROI

  • Improve visibility

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • See 10 more
  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Enhance customer relationships

  • Improve brand engagement

  • See 2 more

Top Channels

Channels Used

  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more
  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting