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Front vs BUSINESSNEXT: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Front medium Failure Risk for BUSINESSNEXT low
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Comparison Summary

This comparison report of Front vs. BUSINESSNEXT is based on a specific set of business needs and context. The comparison uses 6946 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Front and BUSINESSNEXT

Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform, whereas BUSINESSNEXT, HubSpot CRM, Salesforce Financial Services Cloud, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Front covers Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.

BUSINESSNEXT focuses on Lead Management with E-Mail, Service Management, Social CRM with Social Media, Collaboration with Social Media, etc.

"Front has allowed us to have a better relationship with our pros, move faster internally, and ensure higher quality work for our customers. Basically everything we care most about. " - James Patrick Dempsey

"We have been able to successfully bring all processes related to customer relationships including sales, service, campaigns and performance management across all physical and digital channels on a unified agile platform. " - Nguyen Huu Hung

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Front

Focus area

Front is better than BUSINESSNEXT for

Software Failure Risk

  • medium

logo BUSINESSNEXT

Focus area

BUSINESSNEXT is better than Front for

Software Failure Risk

  • low

About

Customer Communication hub connecting all communication channels

The #1 CRM For Banking And Insurance

Age

2013

Financials

SERIES D

SERIES A

Business Need

Total Processes
(we found evidences for)

68

24

Total Goals
(we found evidences for)

12

5

Top Processes

Evidences indicate better relative satisfaction

collaboration

Read Reviews (323)

Read Reviews (183)

communication management

Read Reviews (147)

Read Reviews (0)

sending & publishing communications

Read Reviews (64)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (16)

Read Reviews (0)

workflow management

Read Reviews (123)

Read Reviews (1)

engagement management

Read Reviews (85)

Read Reviews (0)

engaging and following up

Read Reviews (57)

Read Reviews (0)

training & onboarding

Read Reviews (58)

Read Reviews (0)

helpdesk management

Read Reviews (48)

Read Reviews (319)

sales document management

Read Reviews (44)

Read Reviews (0)

proposal & quote management

Read Reviews (32)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (0)

social media management

Read Reviews (43)

Read Reviews (289)

social media analytics

Read Reviews (23)

Read Reviews (65)

engaging on social media

Read Reviews (12)

Read Reviews (80)

managing social media account

Read Reviews (5)

Read Reviews (0)

customer feedback management

Read Reviews (33)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (20)

Read Reviews (0)

measuring net promoter score

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (19)

Read Reviews (2)

conversion management

Read Reviews (10)

Read Reviews (0)

content management

Read Reviews (5)

Read Reviews (0)

knowledge management

Read Reviews (5)

Read Reviews (2)

rating and review management

Read Reviews (3)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (3)

Read Reviews (0)

sales call management

Read Reviews (3)

Read Reviews (0)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

pipeline management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

campaign monitoring

Read Reviews (0)

Read Reviews (143)

campaign management

Read Reviews (0)

Read Reviews (144)

campaign monitoring

Read Reviews (0)

Read Reviews (143)

segmentation and targeting

Read Reviews (0)

Read Reviews (2)

calendar management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Improve visibility

  • Improve stakeholder relations

  • Improve consistency

  • See 9 more

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Enhance customer relationships

  • Improve brand engagement

  • See 2 more

Top Channels

Channels Used

  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more

  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting