BUSINESSNEXT (formerly CRMNEXT) Overview
Businessnext unifies modern sales, service, and marketing automation. Customers enjoy delightful experiences, while teams achieve exceptional results.
Use Cases
Customers recommend Lead Management, Service Management, Social CRM, as the business use cases that they have been most satisfied with while using BUSINESSNEXT (formerly CRMNEXT).
Business Priorities
Improve Customer Acquisition and Reduce Cost-To-Serve are the most popular business priorities that customers and associates have achieved using BUSINESSNEXT (formerly CRMNEXT).
BUSINESSNEXT (formerly CRMNEXT) Use-Cases and Business Priorities: Customer Satisfaction Data
BUSINESSNEXT (formerly CRMNEXT) works with different mediums / channels such as E-Mail. Text SMS. and Social Media.
BUSINESSNEXT (formerly CRMNEXT)'s features include Vivid Authoring Studio, Virtual Assistant, Micro Customer Segmentation, etc. and BUSINESSNEXT (formerly CRMNEXT) support capabilities include Email Support, Chat Support, 24/7 Support, etc. also BUSINESSNEXT (formerly CRMNEXT) analytics capabilities include Analytics, and Custom Reports.
Reviews
"CRMNEXT enables us to deploy smart, intelligent journeys resulting in faster fulfilment and go to market for our new products and services and lower cost of sales. It has boosted our capabilities to deliver superlative customer experience and furthe...r strengthen customer loyalty." - Mr. Sanjay Gupta
BUSINESSNEXT (formerly CRMNEXT), HubSpot CRM, Salesforce Financial Services Cloud, Zoho CRM, Infor CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for BUSINESSNEXT (formerly CRMNEXT)
Top Industries
- Banking
- Insurance
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
BUSINESSNEXT (formerly CRMNEXT) is popular in Banking, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on BUSINESSNEXT (formerly CRMNEXT) Use Cases
What solutions does BUSINESSNEXT (formerly CRMNEXT) provide for Lead Management?
How does BUSINESSNEXT (formerly CRMNEXT) address your Service Management Challenges?
How does BUSINESSNEXT (formerly CRMNEXT) facilitate Collaboration?
What makes BUSINESSNEXT (formerly CRMNEXT) ideal for Campaign Management?
15+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well BUSINESSNEXT (formerly CRMNEXT) solved their CRM needs. Cuspera uses 3549 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
CRMNEXT enables us to deploy smart, intelligent journeys resulting in faster fulfilment and go to market for our new products and services and lower cost of sales. It has boosted our capabilities to deliver superlative customer experience and further strengthen customer loyalty. Testimonial By Mr. Sanjay Gupta |
|
Strong focus on customer centricity is our business motto and we consistently aim to deliver superior value with an excellent and caring experience for the customer. CRMNEXT platform has proven to be a great enabler in this endeavour. With its strong integration capabilities, easy renewals manageme...nt, and faster retail web sales management we have been able to take our service to the next level by providing the best customer experience at every touchpoint. |
|
CRMNEXT has helped us to integrate, refine and adopt processes, diversify offerings and provide a single platform with a powerful 360 view. Testimonial By Samrat Das |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mr. Sanjay Gupta President & Business Head – IT Kotak Bank |
CRMNEXT enables us to deploy smart, intelligent journeys resulting in faster fulfilment and go to market for our new products and services and lower cost of sales. It has boosted our capabilities to deliver superlative customer experience and further strengthen customer loyalty. Testimonial By Mr. Sanjay Gupta |
|
K V DIPU Senior President & Head-Operations & Customer Service Bajaj Allianz General Insurance |
Strong focus on customer centricity is our business motto and we consistently aim to deliver superior value with an excellent and caring experience for the customer. CRMNEXT platform has proven to be a great enabler in this endeavour. With its strong integration capabilities, easy renewals manageme...nt, and faster retail web sales management we have been able to take our service to the next level by providing the best customer experience at every touchpoint. |
|
Samrat Das CIO TATA AIA |
CRMNEXT has helped us to integrate, refine and adopt processes, diversify offerings and provide a single platform with a powerful 360 view. Testimonial By Samrat Das |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Banking
|
Banking |
Case Study HDFC - Customer 360Read More |
Banking
|
Banking |
Case Study HDFC BankRead More |
Banking
|
Banking |
Case Study TP BankRead More |
Frequently Asked Questions(FAQ)
for BUSINESSNEXT (formerly CRMNEXT)
What is BUSINESSNEXT (formerly CRMNEXT)?
BUSINESSNEXT is a cloud-native, platform-as-a-service universe designed to speed the digital transformation of banking, insurance, and financial organizations.
BUSINESSNEXT is an AI-powered platform that provides tools to analyze customer journeys. Members can use the site to study customer journeys and construct customizable journeys using drag-and-drop designers. It enables members to provide clever personalized offers and analyze client behavior in real-time by utilizing data patterns and machine learning.
What is BUSINESSNEXT (formerly CRMNEXT) used for?
What are the top features of BUSINESSNEXT (formerly CRMNEXT)?
Who uses BUSINESSNEXT (formerly CRMNEXT)?
What are BUSINESSNEXT (formerly CRMNEXT) alternatives?
Where is BUSINESSNEXT (formerly CRMNEXT) located?
Peers used BUSINESSNEXT (formerly CRMNEXT) for lead management and service management
BUSINESSNEXT (formerly CRMNEXT) Competitors
BUSINESSNEXT (formerly CRMNEXT) Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Analytics | Read Reviews (398) |
| Custom Reports | Read Reviews (255) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Analytics | Read Reviews (398) |
| Custom Reports | Read Reviews (255) |
Software Failure Risk Guidance
?for BUSINESSNEXT (formerly CRMNEXT)
Overall Risk Meter
Top Failure Risks for BUSINESSNEXT (formerly CRMNEXT)
ACIDAES SOLUTIONS PVT. LTD News
SBI General Insurance Goes Live with BUSINESSNEXT Platform to Enhance Customer Engagement and Operational Efficiency
SBI General Insurance has implemented the BUSINESSNEXT platform to enhance customer engagement and operational efficiency, integrating with 20 systems for a seamless workflow and advanced lead management.
BUSINESSNEXT partners with MongoDB - ThePaypers
BUSINESSNEXT partners with MongoDB to enhance banking and insurance operations using predictive and generative AI technologies.
BUSINESSNEXT and MongoDB Team Up to Accelerate Autonomous Operations ... - Fintech Finance
BUSINESSNEXT partners with MongoDB to enhance autonomous operations in the financial services sector.
ACIDAES SOLUTIONS PVT. LTD Profile
Company Name
ACIDAES SOLUTIONS PVT. LTD
Company Website
//businessnext.comHQ Location
702 Oberlin Road, Suite 200 Raleigh, NC 27605
Employees
501-1000
Social
Financials
SERIES A
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What solutions does BUSINESSNEXT (formerly CRMNEXT) provide for Social CRM?