BUSINESSNEXT (formerly CRMNEXT) Overview

Businessnext unifies modern sales, service, and marketing automation. Customers enjoy delightful experiences, while teams achieve exceptional results.

Use Cases

Customers recommend Lead Management, Service Management, Social CRM, as the business use cases that they have been most satisfied with while using BUSINESSNEXT (formerly CRMNEXT).

Other use cases:

  • Collaboration
  • Campaign Management
  • Offer Management
  • Loan Management
  • Forecasting
  • Cross Selling
  • Contacts History
See all use cases See less use cases

Business Priorities

Improve Customer Acquisition and Reduce Cost-To-Serve are the most popular business priorities that customers and associates have achieved using BUSINESSNEXT (formerly CRMNEXT).

Other priorities:

  • Improve Marketing RoI
  • Improve Customer Digital Journeys
  • Improve Customer Brand Loyalty
See all business priorities See less business priorities

BUSINESSNEXT (formerly CRMNEXT) Use-Cases and Business Priorities: Customer Satisfaction Data

BUSINESSNEXT (formerly CRMNEXT) works with different mediums / channels such as E-Mail. Text SMS. and Social Media.

BUSINESSNEXT (formerly CRMNEXT)'s features include Vivid Authoring Studio, Virtual Assistant, Micro Customer Segmentation, etc. and BUSINESSNEXT (formerly CRMNEXT) support capabilities include Email Support, Chat Support, 24/7 Support, etc. also BUSINESSNEXT (formerly CRMNEXT) analytics capabilities include Analytics, and Custom Reports.

Reviews

"We partnered with CRMNEXT for its proven implementations in banking, out-of-box functional capabilities, and strong integration capabilities. Their deep insights and intuitive digital solutions have paved the way for us to become the preferred finan...cial solutions partner. We have successfully simplified the entire banking experience, mapped the exact customer requirements, and optimized customer service turnaround time greatly. Working as one team, we look forward to scripting a great success story of our digital transformation and driving tangible business impact for our customers." - Avinash Raghavendra

BUSINESSNEXT (formerly CRMNEXT), HubSpot CRM, Salesforce Financial Services Cloud, Zoho CRM, Infor CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for BUSINESSNEXT (formerly CRMNEXT)

Top Industries

  • Banking
  • Insurance
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

BUSINESSNEXT (formerly CRMNEXT) is popular in Banking, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on BUSINESSNEXT (formerly CRMNEXT) Use Cases

How can BUSINESSNEXT (formerly CRMNEXT) optimize your Lead Management Workflow?

How does BUSINESSNEXT (formerly CRMNEXT) facilitate Service Management?

Why is BUSINESSNEXT (formerly CRMNEXT) the best choice for Social CRM?

Why is BUSINESSNEXT (formerly CRMNEXT) the best choice for Collaboration?

How does BUSINESSNEXT (formerly CRMNEXT) facilitate Campaign Management?

15+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well BUSINESSNEXT (formerly CRMNEXT) solved their CRM needs. Cuspera uses 3549 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
BUSINESSNEXT (formerly CRMNEXT) testimonial

Avinash Raghavendra

Executive Vice President, IT

Axis Bank

We partnered with CRMNEXT for its proven implementations in banking, out-of-box functional capabilities, and strong integration capabilities. Their deep insights and intuitive digital solutions have paved the way for us to become the preferred financial solutions partner. We have successfully simpl...ified the entire banking experience, mapped the exact customer requirements, and optimized customer service turnaround time greatly. Working as one team, we look forward to scripting a great success story of our digital transformation and driving tangible business impact for our customers.

Testimonial By Avinash Raghavendra
BUSINESSNEXT (formerly CRMNEXT) testimonial

Mr. Sanjay Gupta

President & Business Head – IT

Kotak Bank

CRMNEXT enables us to deploy smart, intelligent journeys resulting in faster fulfilment and go to market for our new products and services and lower cost of sales. It has boosted our capabilities to deliver superlative customer experience and further strengthen customer loyalty. Testimonial By Mr. Sanjay Gupta
BUSINESSNEXT (formerly CRMNEXT) testimonial

SOUMITRA SEN

Head - Consumer Banking

IndusInd Bank

Technology and innovation have always been a critical focus area for the bank and that has been key towards achieving customer satisfaction. In keeping with this vision, we are delighted to integrate our banking systems with the CRMNEXT platform which will help automate and personalize processes, s...o that we can focus on meeting the unique needs of every customer and be even more strongly able to deliver stellar user experiences across the board.

Testimonial By SOUMITRA SEN
CUSTOMERS TESTIMONIALS
BUSINESSNEXT (formerly CRMNEXT) testimonial

Avinash Raghavendra

Executive Vice President, IT

Axis Bank

We partnered with CRMNEXT for its proven implementations in banking, out-of-box functional capabilities, and strong integration capabilities. Their deep insights and intuitive digital solutions have paved the way for us to become the preferred financial solutions partner. We have successfully simpl...ified the entire banking experience, mapped the exact customer requirements, and optimized customer service turnaround time greatly. Working as one team, we look forward to scripting a great success story of our digital transformation and driving tangible business impact for our customers.

Testimonial By Avinash Raghavendra
BUSINESSNEXT (formerly CRMNEXT) testimonial

Mr. Sanjay Gupta

President & Business Head – IT

Kotak Bank

CRMNEXT enables us to deploy smart, intelligent journeys resulting in faster fulfilment and go to market for our new products and services and lower cost of sales. It has boosted our capabilities to deliver superlative customer experience and further strengthen customer loyalty. Testimonial By Mr. Sanjay Gupta
BUSINESSNEXT (formerly CRMNEXT) testimonial

SOUMITRA SEN

Head - Consumer Banking

IndusInd Bank

Technology and innovation have always been a critical focus area for the bank and that has been key towards achieving customer satisfaction. In keeping with this vision, we are delighted to integrate our banking systems with the CRMNEXT platform which will help automate and personalize processes, s...o that we can focus on meeting the unique needs of every customer and be even more strongly able to deliver stellar user experiences across the board.

Testimonial By SOUMITRA SEN

Case Studies

COMPANY INDUSTRY CASE STUDIES
BUSINESSNEXT (formerly CRMNEXT) case study
Banking
Banking
CASE STUDY State Bank of India (SBI)

SBI achieved a 400% increase in lead conversions and reduced the average sales cycle time by 40% using an integrated platform across various banking segments.

Read More
BUSINESSNEXT (formerly CRMNEXT) case study
Banking
Banking
Case Study RBI Bank

Learn How CRMNext helps RBI Bank Deliver End To End, Omnichannel, Timely Resolutions For Customer Issues.

Read More
BUSINESSNEXT (formerly CRMNEXT) case study
Banking
Banking
Case Study Axis Bank

Axis Bank Driving sales efficiency with a unified Banking CRM Platform

Read More

Frequently Asked Questions(FAQ)

for BUSINESSNEXT (formerly CRMNEXT)

What is BUSINESSNEXT (formerly CRMNEXT)?

BUSINESSNEXT is a cloud-native, platform-as-a-service universe designed to speed the digital transformation of banking, insurance, and financial organizations.

BUSINESSNEXT is an AI-powered platform that provides tools to analyze customer journeys. Members can use the site to study customer journeys and construct customizable journeys using drag-and-drop designers. It enables members to provide clever personalized offers and analyze client behavior in real-time by utilizing data patterns and machine learning.

What is BUSINESSNEXT (formerly CRMNEXT) used for?

BUSINESSNEXT (formerly CRMNEXT) is a CRM Software mainly used by its customers to Improve Customer Acquisition and Reduce Cost-To-Serve by Lead Management, Service Management and Social CRM .

What are the top features of BUSINESSNEXT (formerly CRMNEXT)?

Vivid Authoring Studio, Virtual Assistant and Micro customer segmentation are some of the top features of BUSINESSNEXT (formerly CRMNEXT).

Who uses BUSINESSNEXT (formerly CRMNEXT)?

BUSINESSNEXT (formerly CRMNEXT) is used by Banking, Insurance and Financial Services among other industries.

What are BUSINESSNEXT (formerly CRMNEXT) alternatives?

HubSpot CRM, Salesforce Financial Services Cloud, Zoho CRM and Infor CRM are popular alternatives for BUSINESSNEXT (formerly CRMNEXT).

Where is BUSINESSNEXT (formerly CRMNEXT) located?

BUSINESSNEXT (formerly CRMNEXT) is headquartered at 702 Oberlin Road, Suite 200 Raleigh, NC 27605.
lightning

Peers used BUSINESSNEXT (formerly CRMNEXT) for lead management and service management

BUSINESSNEXT (formerly CRMNEXT) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (106)
Analytics

4.74/5 ★

Read Reviews (398)
Custom Reports

4.55/5 ★

Read Reviews (255)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (106)
Analytics

4.74/5 ★

Read Reviews (398)
Custom Reports

4.55/5 ★

Read Reviews (255)

Software Failure Risk Guidance

?

for BUSINESSNEXT (formerly CRMNEXT)

Overall Risk Meter

Low Medium High

Top Failure Risks for BUSINESSNEXT (formerly CRMNEXT)

ACIDAES SOLUTIONS PVT. LTD News

SBI General Insurance Goes Live with BUSINESSNEXT Platform to Enhance Customer Engagement and Operational Efficiency

SBI General Insurance has implemented the BUSINESSNEXT platform to enhance customer engagement and operational efficiency, integrating with 20 systems for a seamless workflow and advanced lead management.

18/12/2024 - source

BUSINESSNEXT partners with MongoDB - ThePaypers

BUSINESSNEXT partners with MongoDB to enhance banking and insurance operations using predictive and generative AI technologies.

30/09/2024 - source

BUSINESSNEXT and MongoDB Team Up to Accelerate Autonomous Operations ... - Fintech Finance

BUSINESSNEXT partners with MongoDB to enhance autonomous operations in the financial services sector.

29/09/2024 - source

ACIDAES SOLUTIONS PVT. LTD Profile

Company Name

ACIDAES SOLUTIONS PVT. LTD

Company Website

//businessnext.com

HQ Location

702 Oberlin Road, Suite 200 Raleigh, NC 27605

Employees

501-1000

Social

Financials

SERIES A