Front: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Front
Brand: Front
Rating: 4.48 (3397 reviews)

4.48 5

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(3397)

Customer Communication hub connecting all communication channels

AI Powered

Front Overview

Front revolutionizes customer service by offering a modern platform that enhances customer engagement and team collaboration. Businesses achieve stronger customer relationships through Front's unified workspace, which facilitates seamless service delivery at scale. By moving beyond traditional help desks, Front enables companies to deliver exceptional customer experiences without the complexity of legacy systems. This platform is pivotal for businesses aiming to scale their customer service operations efficiently while maintaining high-quality interactions.

Use Cases

Customers recommend Collaboration, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Front.

Other use cases:

Engagement Management
Onboarding
Helpdesk Management
Sales Document Management
Social Media Management
Customer Feedback Management
Contact List Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Front.

Other priorities:

Improve Internal Communications
Improve ROI
Increase Sales & Revenue
Scale Best Practices
Improve Efficiency
Improve Digital And Social Presence
Launch New Products
Improve Visibility
Improve Stakeholder Relations
Improve Consistency

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Front Use-Cases and Business Priorities: Customer Satisfaction Data

Front works with different mediums / channels such as E-Mail.

Front's features include Personalization, Templates, Ticketing, etc. and Front support capabilities include Chat Support, Email Support, Phone Support, etc. also Front analytics capabilities include Analytics, and Custom Reports.

Reviews

"My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference." - Trish Stines

Front, Submittable, ChurnZero, ClickUp, Pipefy, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Front, the modern customer service platform, helps companies delight customers and engage teams. Businesses are strengthened through efficient, scalable customer service.

Popular Business Setting

for Front

Top Industries

Transportation/Trucking/Railroad
Marketing and Advertising
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Front is popular in Transportation/Trucking/Railroad, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Front Use Cases

How can Front optimize your Collaboration Workflow?

Front is a platform facilitating team collaboration by integrating multiple communication channels into a unified workspace. It enables shared inboxes, task assignments, and communication between team members. Front allows teams to streamline workflows, increase accountability, and improve response times. A limitation is that the user interface can be overwhelming due to its attempt to encompass all communication needs.

"...the fact that I can connect different email addressed from colleagues and send emails together, therefore fostering collaboration. ...." Peer review by Verified Reviewer, Human Resources

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How can Front enhance your Communication Management process?

Front Communication Management facilitates team collaboration in managing and sending emails from a single platform. It allows for unified internal communication, including email organization, team inbox management, and tracking features. However, Front may have limitations with image uploading speed, potentially affecting email sending efficiency.

"...Also I've noticed my e-mail is more organized new because there is a folder called "Inbox" with just messages send to you and another one called "Team inboxes" with messages for groups in the company (you can create many groups as you wish)...." Peer review by Carlos Mario S, Traffic Specialist

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Why is Front the best choice for Workflow Management?

Front is a workflow management tool that consolidates communication channels and automates workflows. Key features include assigning and commenting on conversations, real-time group editing, and workflow automation. The tool is designed to be intuitive and easy to use. Front is well-suited for organizations with simple workflows and low support volumes.

"...Custom plugins using their API has allowed us to cut our workflow in half with the addition of our plugin...." Peer review by Brian M., Computer Software

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What makes Front ideal for Engagement Management?

Front Engagement Management facilitates efficient customer interactions by providing centralized access to communication channels, enabling teams to respond quickly and effectively. Features like internal comments, follow-up reminders, and canned responses enhance team collaboration and improve response times. A limitation of the platform is its susceptibility to errors that can lead to unintended consequences, such as sending mass emails inadvertently.

"...Scheduling emails and follow-ups...." Peer review by Andy K, SDR

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Why is Front the best choice for Onboarding?

Front provides a shared inbox platform for managing customer communications across various channels, including email, social media, and SMS. Front enables teams to handle high volumes of messages efficiently, onboard new team members quickly, and delegate tasks effectively. Front's onboarding process can be challenging, particularly for large teams with diverse needs.

"...I've used it to deal with support requests, partnerships enquiry emails, Twitter messages (for an account with more than 75k followers) and more recently for their SMS support to onboard people to an app...." Peer review by Alice Default, Internet

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43+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Front solved their Customer Success Platform needs. Cuspera uses 3397 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Trish Stines Vice President, Client Services Boostability	My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. Testimonial By Trish Stines
David Sefton Senior Vice President, West Coast Operations ALTOUR	We can measure and demonstrate our response time to prospective clients to instill confidence and seal the deal. Testimonial By David Sefton
Mike Rosenbaum CEO & Co-Founder Spacer	Front has helped us respond to customers twice as fast. It aligned all our customer communications in one place, so we can offer better support. Testimonial By Mike Rosenbaum

CUSTOMERS	TESTIMONIALS
Trish Stines Vice President, Client Services Boostability	My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. Testimonial By Trish Stines
David Sefton Senior Vice President, West Coast Operations ALTOUR	We can measure and demonstrate our response time to prospective clients to instill confidence and seal the deal. Testimonial By David Sefton
Mike Rosenbaum CEO & Co-Founder Spacer	Front has helped us respond to customers twice as fast. It aligned all our customer communications in one place, so we can offer better support. Testimonial By Mike Rosenbaum

Case Studies

CASE STUDY Lilt

Front helped Lilt cut response times by 5 hours. Lilt used to manage communication with Gmail, Slack, and Notion, which caused confusion and delays. With Front, Lilt centralized all messages, used sh...ared inboxes, and set up automated assignments. This improved team accountability and made it clear who was responsible for each message. Lilt reduced their average reply time from 8 hours to 2 hours and 45 minutes. The team now delivers faster, more consistent customer service and tracks SLAs more easily.

Transportation/Trucking/Railroad

CASE STUDY Load One

Front helps Load One automate their quoting process for expedited freight shipping. Before Front, Load One struggled with slow email response times and dropped messages using Outlook and Emailtopia. ...With Front, 14 teams now manage communications in real time, cutting quote turnaround from 6-8 minutes to just 1-2 minutes. Load One generates 400-600 automatic quotes per business day, leading to more won business and faster customer replies. Internal collaboration is easier with Front’s commenting features.

Utilities

CASE STUDY OVRSEA

Front helps OVRSEA manage shipping operations and team communication. OVRSEA uses shared inboxes to keep all teams updated on quotes and shipments. The assignments feature gives clear ownership of me...ssages. Live chat and automated emails help the sales team respond to quotes fast. OVRSEA promises to answer quotes within two hours and client messages in less than 10 minutes. Front makes it easy for OVRSEA to track orders and respond quickly.

Professional Training & Coaching

CASE STUDY Firewize

Front helps Firewize manage support for fire protection systems. Before Front, Firewize struggled with email chaos and lost accountability. With Front, the team works together and tracks all customer... conversations in one place. They now fix 23% of support requests online, without sending workers into the field. This saves money and helps Firewize grow faster.

Accounting

CASE STUDY Countsy

Front helped Countsy manage high-touch client communications for hundreds of startups. Countsy switched from Outlook to Front, giving over 100 consultants access to 600+ shared inboxes. The team gain...ed full visibility into client conversations and used tagging and assignment features for accountability. Front streamlined workflows, letting Countsy handle more clients and grow quickly. Employees found it easier to manage messages and deliver fast, responsive service.

Retail

CASE STUDY WizardPins

Front helped WizardPins manage customer service for their Shopify store. WizardPins needed to respond to custom order requests fast, but Gmail slowed them down. With Front, they reply in 15 to 30 min...utes, much faster than competitors. The Shopify integration lets them update orders right from their inbox. Front’s analytics help them track response times and improve processes. The team feels less stressed and more empowered using Front.

Front Product Demo

Frequently Asked Questions(FAQ)

for Front

What is Front?

Front is a Communication Platform that helps to take care of all the customers in one place. It connects all communication channels like email, SMS, social media, and chat in one inbox. Works together on messages from a shared inbox, automatically route incoming messages to keep the high-volume inbox organized, and also get clear, actionable analytics to iterate, improve, and grow.

Front collaborates easily, eliminates busywork, and makes every customer feel like a VIP. With real-time collaboration, teammates can work together on messages, share context, and see who owns what. It creates workflows that work for the team, from message escalation to assigned tasks, insights to improve performance, communication, and customer satisfaction and so on.

Some of its features are intuitive by design, custom automation, actionable data, smarter collaboration, administrative control, industry-standard encryption ensuring the performance never slips and more.

What is Front used for?

Front is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Collaboration, Communication Management and Workflow Management .

What are the top features of Front?

Personalization, Templates and Ticketing are some of the top features of Front.

Who uses Front?

Front is used by Transportation/Trucking/Railroad, Marketing And Advertising and Information Technology And Services among other industries.