Front: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Front
Brand: Front
Rating: 4.48 (3397 reviews)

4.48 5

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(3397)

Customer Communication hub connecting all communication channels

AI Powered

Front Overview

Front, the modern customer service platform, helps companies delight customers and engage teams. Businesses are strengthened through efficient, scalable customer service.

Use Cases

Customers recommend Collaboration, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Front.

Other use cases:

Engagement Management
Onboarding
Helpdesk Management
Sales Document Management
Social Media Management
Customer Feedback Management
Contact List Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Front.

Other priorities:

Improve Internal Communications
Improve ROI
Increase Sales & Revenue
Scale Best Practices
Improve Efficiency
Improve Digital And Social Presence
Launch New Products
Improve Visibility
Improve Stakeholder Relations
Improve Consistency

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Front Use-Cases and Business Priorities: Customer Satisfaction Data

Front works with different mediums / channels such as E-Mail.

Front's features include Personalization, Templates, Ticketing, etc. and Front support capabilities include Chat Support, Email Support, Phone Support, etc. also Front analytics capabilities include Analytics, and Custom Reports.

Reviews

"My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference." - Trish Stines

Front, Gainsight Platform, ChurnZero, Totango, Freshdesk Customer Success, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Front

Top Industries

Transportation/Trucking/Railroad
Marketing and Advertising
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Front is popular in Transportation/Trucking/Railroad, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Front Use Cases

How does Front facilitate Collaboration?

Front is a platform facilitating team collaboration by integrating multiple communication channels into a unified workspace. It enables shared inboxes, task assignments, and communication between team members. Front allows teams to streamline workflows, increase accountability, and improve response times. A limitation is that the user interface can be overwhelming due to its attempt to encompass all communication needs.

"...Front allows us to build a "collaborative team memory" and a unique way to provide the best answer to our customers...." Peer review by Guillaume l., Education

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What solutions does Front provide for Communication Management?

Front Communication Management facilitates team collaboration in managing and sending emails from a single platform. It allows for unified internal communication, including email organization, team inbox management, and tracking features. However, Front may have limitations with image uploading speed, potentially affecting email sending efficiency.

"...Before Front, Lilt managed communication with a combination of Gmail, Slack, and Notion...." Case Study Lilt

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How does Front address your Workflow Management Challenges?

Front is a workflow management tool that consolidates communication channels and automates workflows. Key features include assigning and commenting on conversations, real-time group editing, and workflow automation. The tool is designed to be intuitive and easy to use. Front is well-suited for organizations with simple workflows and low support volumes.

"...Today's existing integrations with Front coupled with new regularly added services makes Front the perfect platform for unifying your communication workflow...." Peer review by Nic M., Director of Annual Giving & Donor Events, Education

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What Are the key features of Front for Engagement Management?

Front Engagement Management facilitates efficient customer interactions by providing centralized access to communication channels, enabling teams to respond quickly and effectively. Features like internal comments, follow-up reminders, and canned responses enhance team collaboration and improve response times. A limitation of the platform is its susceptibility to errors that can lead to unintended consequences, such as sending mass emails inadvertently.

"...If a client doesn't respond, the team should follow up until they have the information they need...." Case Study Animalz

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What makes Front ideal for Onboarding?

Front provides a shared inbox platform for managing customer communications across various channels, including email, social media, and SMS. Front enables teams to handle high volumes of messages efficiently, onboard new team members quickly, and delegate tasks effectively. Front's onboarding process can be challenging, particularly for large teams with diverse needs.

"...With Zendesk, it took a couple of hours to train new teams members...." Case Study Firebox

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43+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Front solved their Customer Success Platform needs. Cuspera uses 3397 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Trish Stines Vice President, Client Services Boostability	My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. Testimonial By Trish Stines
Zach Smith CEO and Co-founder Anywhere	You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. Testimonial By Zach Smith
Mike Rosenbaum CEO & Co-Founder Spacer	Front has helped us respond to customers twice as fast. It aligned all our customer communications in one place, so we can offer better support. Testimonial By Mike Rosenbaum

CUSTOMERS	TESTIMONIALS
Trish Stines Vice President, Client Services Boostability	My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. Testimonial By Trish Stines
Zach Smith CEO and Co-founder Anywhere	You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. Testimonial By Zach Smith
Mike Rosenbaum CEO & Co-Founder Spacer	Front has helped us respond to customers twice as fast. It aligned all our customer communications in one place, so we can offer better support. Testimonial By Mike Rosenbaum

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Instructure Information Technology and Services	Information Technology and Services	Case Study Instructure Instructure teammates save 10 hours per week with Front Read More
Animalz Marketing and Advertising	Marketing and Advertising	Case Study Animalz Animalz manages 600 conversations every week with Front Read More
Convelio Transportation/Trucking/Railroad	Transportation/Trucking/Railroad	Case Study Convelio Learn How Convelio ships art faster & cheaper than competitors Read More

Video

Front Product Demo

Frequently Asked Questions(FAQ)

for Front

What is Front?

Front is a Communication Platform that helps to take care of all the customers in one place. It connects all communication channels like email, SMS, social media, and chat in one inbox. Works together on messages from a shared inbox, automatically route incoming messages to keep the high-volume inbox organized, and also get clear, actionable analytics to iterate, improve, and grow.

Front collaborates easily, eliminates busywork, and makes every customer feel like a VIP. With real-time collaboration, teammates can work together on messages, share context, and see who owns what. It creates workflows that work for the team, from message escalation to assigned tasks, insights to improve performance, communication, and customer satisfaction and so on.

Some of its features are intuitive by design, custom automation, actionable data, smarter collaboration, administrative control, industry-standard encryption ensuring the performance never slips and more.

What is Front used for?

Front is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Collaboration, Communication Management and Workflow Management .

What are the top features of Front?

Personalization, Templates and Ticketing are some of the top features of Front.

Who uses Front?

Front is used by Transportation/Trucking/Railroad, Marketing And Advertising and Information Technology And Services among other industries.