Front Overview
Front revolutionizes customer service by offering a modern platform that enhances customer engagement and team collaboration. Businesses achieve stronger customer relationships through Front's unified workspace, which facilitates seamless service delivery at scale. By moving beyond traditional help desks, Front enables companies to deliver exceptional customer experiences without the complexity of legacy systems. This platform is pivotal for businesses aiming to scale their customer service operations efficiently while maintaining high-quality interactions.
Use Cases
Customers recommend Collaboration, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Front.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Front.
Front Use-Cases and Business Priorities: Customer Satisfaction Data
Front works with different mediums / channels such as E-Mail.
Front's features include Personalization, Templates, Ticketing, etc. and Front support capabilities include Chat Support, Email Support, Phone Support, etc. also Front analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our loan officers are 1200% more productive than your average industry loan officer. Our technology and our mission-driven ethos, we believe, have been able to drive productivity without having commissions." - Sarah Pierce
Peer review evidence (same sources as the product rating summary)
"...If your team is looking for an integrated customer support platform and team collaboration tool, you should look at Front...." Case Study Spacer
"...When Setter launched in 2015, their co-founder managed all communication with service providers on his personal cell phone...." Case Study Setter
"...Streamlining merchant management workflows with two custom plugins...." Case Study Shopify
Front, Submittable, ChurnZero, ClickUp, Pipefy, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Front, the modern customer service platform, helps companies delight customers and engage teams. Businesses are strengthened through efficient, scalable customer service.
Popular Business Setting
for Front
Top Industries
- Transportation/Trucking/Railroad
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Front is popular in Transportation/Trucking/Railroad, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Front Customer wins, Customer success stories, Case studies
Why is Front the best choice for Collaboration?
Why is Front the best choice for Communication Management?
How can Front enhance your Workflow Management process?
How does Front address your Engagement Management Challenges?
What benefits does Front offer for Onboarding?
11 buyers and buying teams have used Cuspera to assess how well Front solved their Customer Success Platform needs. Cuspera uses 3397 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our loan officers are 1200% more productive than your average industry loan officer. Our technology and our mission-driven ethos, we believe, have been able to drive productivity without having commissions. Testimonial By Sarah Pierce |
|
Front is the best product I've ever used. Testimonial By Clement Ouizille |
|
Front fulfilled more of our wishlist than any other product and enabled us to custom build the rest. Testimonial By John Erickson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sarah Pierce Head of Sales Better.com |
Our loan officers are 1200% more productive than your average industry loan officer. Our technology and our mission-driven ethos, we believe, have been able to drive productivity without having commissions. Testimonial By Sarah Pierce |
|
Clement Ouizille Co-founder Convelio |
Front is the best product I've ever used. Testimonial By Clement Ouizille |
|
John Erickson Read story Project Manager Fishbowl |
Front fulfilled more of our wishlist than any other product and enabled us to custom build the rest. Testimonial By John Erickson |
Front Product Demo
Frequently Asked Questions (FAQ)
What buyers ask before choosing Front
What is Front?
Front is a Communication Platform that helps to take care of all the customers in one place. It connects all communication channels like email, SMS, social media, and chat in one inbox. Works together on messages from a shared inbox, automatically route incoming messages to keep the high-volume inbox organized, and also get clear, actionable analytics to iterate, improve, and grow.
Front collaborates easily, eliminates busywork, and makes every customer feel like a VIP. With real-time collaboration, teammates can work together on messages, share context, and see who owns what. It creates workflows that work for the team, from message escalation to assigned tasks, insights to improve performance, communication, and customer satisfaction and so on.
Some of its features are intuitive by design, custom automation, actionable data, smarter collaboration, administrative control, industry-standard encryption ensuring the performance never slips and more.
What is Front used for?
What are the top features of Front?
Who uses Front?
What are Front alternatives?
Where is Front located?
Peers used Front for collaboration and communication management
Front Competitors
Front Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (123) |
| Custom Reports | Read Reviews (299) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (123) |
| Custom Reports | Read Reviews (299) |
Front Integrations
Front integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Front
Software Failure Risk Guidance
?for Front
Overall Risk Meter
Top Failure Risks for Front
FrontApp, Inc. News
Front Integrates with Zoom Contact Center to Fix Fragmented Customer ...
Front has integrated with Zoom Contact Center to unify customer conversations across various channels, including calls, voicemails, SMS, email, and chat. This integration aims to reduce context switching and improve team coordination, enhancing customer service efficiency. The integration also extends Front AI capabilities into voice and SMS workflows, helping teams manage customer interactions more effectively.
From request to resolution: How Front AI runs the work, not just the reply
Front has introduced three AI updatesAutopilot Playbooks, Autopilot Resolve, and Copilotto enhance complex customer service operations. These updates automate multi-step processes, enable real-time request resolution, and assist teams with comprehensive context for decision-making. Autopilot Playbooks streamline workflows, Resolve allows end-to-end customer self-service, and Copilot aggregates data for efficient team responses, optimizing customer interactions.
Front expands in Chile and will hire more than 100 professionals
Front is expanding its operations in Chile and plans to hire over 100 professionals across software engineering, design, finance, and human resources. This expansion reflects Front's growth strategy in the region, leveraging its customer service software platform.
Front Expands Channel Ecosystem with Bridgepointe Technologies ...
Front has formed new partnerships with technology services distributors Intelisys, Sandler Partners, and Telarus to expand its channel ecosystem. These partnerships will extend Front's reach to thousands of advisors, enhancing its distribution across the technology services distributor ecosystem. Front's platform, which integrates collaboration, automation, and AI, will support advisors in offering modern customer experience solutions, particularly in complex B2B environments.
FrontApp, Inc. Profile
HQ Location
San Francisco USA
Employees
51-100
Social
Financials
SERIES D
