ChurnZero Overview
ChurnZero helps businesses enhance customer experience and boost revenue with digital-first customer success software. Customer success is delivered effectively through ChurnZero's innovative solutions.
Use Cases
Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using ChurnZero.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ChurnZero.
ChurnZero Use-Cases and Business Priorities: Customer Satisfaction Data
ChurnZero works with different mediums / channels such as Promotions, and E-Mail,
ChurnZero's features include Alerts: Popups & Notifications, Dashboard, Personalization, etc.
Reviews
"Mark43 builds a platform for public safety agencies. This was a time for us to support the efforts of those first responders by building Pandemic Preparedness features such as the ability to track their agency's own infection rates. With numerous co...mmunication methods, ChurnZero was a key part in properly engaging with an overburdened user base." - John Harms
ChurnZero, Gainsight Platform, Totango, Freshdesk Customer Success, Infobip, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ChurnZero
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
ChurnZero is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on ChurnZero Use Cases
How can ChurnZero optimize your Engagement Management Workflow?
How does ChurnZero facilitate Onboarding?
How does ChurnZero facilitate Customer Feedback Management?
How efficiently Does ChurnZero manage your Communication Management?
What makes ChurnZero ideal for Playbook Creation?
46+ more Business Use Cases
41 buyers and buying teams have used Cuspera to assess how well ChurnZero solved their Customer Success Platform needs. Cuspera uses 3849 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Mark43 builds a platform for public safety agencies. This was a time for us to support the efforts of those first responders by building Pandemic Preparedness features such as the ability to track their agency's own infection rates. With numerous communication methods, ChurnZero was a key part in p...roperly engaging with an overburdened user base. |
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Once we identified customers who were in the red, we could reach out to them with specific messages and objectives in mind. Not just, ‘Hey, how’s it going?’ but instead, ‘We see you haven’t invited any candidates yet, let’s work through this together.’ Reaching out with a more tailored message has ...significantly reduced our churn risk. |
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FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
John Harms Director of Customer Success Mark43 |
Mark43 builds a platform for public safety agencies. This was a time for us to support the efforts of those first responders by building Pandemic Preparedness features such as the ability to track their agency's own infection rates. With numerous communication methods, ChurnZero was a key part in p...roperly engaging with an overburdened user base. |
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Alaina L director of customer success operations HackerRank |
Once we identified customers who were in the red, we could reach out to them with specific messages and objectives in mind. Not just, ‘Hey, how’s it going?’ but instead, ‘We see you haven’t invited any candidates yet, let’s work through this together.’ Reaching out with a more tailored message has ...significantly reduced our churn risk. |
|
Anthony Sottile VP, Partner Success FreeWill |
FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time. |
Case Studies
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Case Study FiscalNoteRead More |
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CASE STUDY HackerRankRead More |
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Case Study BrazenRead More |
Video
Supercharging digital CS using Support insights
Frequently Asked Questions(FAQ)
for ChurnZero
What is ChurnZero?
ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.
ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.
Key features of ChurnZero include command Center, customer health scores, customer segmentation, real-time alerts, customer journeys, plays and automation, in-app communications, walkthroughs, surveys, reporting, custom dashboards, and more.
What is ChurnZero used for?
What are the top features of ChurnZero?
Who uses ChurnZero?
What are ChurnZero alternatives?
Where is ChurnZero located?
Peers used ChurnZero for engagement management and onboarding
ChurnZero Competitors
ChurnZero Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (225) |
| Custom Reports | Read Reviews (449) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (225) |
| Custom Reports | Read Reviews (449) |
ChurnZero Integrations
ChurnZero integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for ChurnZero
Overall Risk Meter
Top Failure Risks for ChurnZero
ChurnZero Feeds
Using digital customer success internally to enable your CSMs
Think fast – what’s the first thing that pops into your head when I say digital customer success? I’m willing to bet that you just conjured images of automated customer-facing communications. Regardless of any positive, negative, or indifferent emotions the term triggers for you, it’s likely where your thoughts jumped to first. That’s an absolutely […]
The post Using digital customer success internally to enable your CSMs appeared first on ChurnZero.
Apply the REACH Framework to drive expansion in customer success
Does your customer success team own and drive expansion revenue? You should, because upsell and cross-sell are key drivers of the sustainable growth your company needs, and yet only 43% of CS teams do. What’s holding customer success back on driving expansion? After all, CS has the customer relationships and insights to drive expansion thoughtfully, the […]
The post Apply the REACH Framework to drive expansion in customer success appeared first on ChurnZero.
Five essential truths for customer success leaders in mid-2024
Will your customer success team see further cuts this year? How can CS leaders prove the viability of CS as a business function? And just how much more efficient are AI-equipped CSMs expected to be? Take a mid-2024 dive into these hot CS topics with ChurnZero CEO You Mon Tsang, who recently joined ESG’s Michael […]
The post Five essential truths for customer success leaders in mid-2024 appeared first on ChurnZero.
ChurnZero Profile
Company Name
ChurnZero
Company Website
https://churnzero.com/HQ Location
740 15th St NW, #8, Washington, District of Columbia 20005, US
Employees
11-50
Social
Financials
SERIES B
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