ChurnZero Overview

ChurnZero helps businesses enhance customer experience and boost revenue with digital-first customer success software. Customer success is delivered effectively through ChurnZero's innovative solutions.

Use Cases

Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using ChurnZero.

Other use cases:

  • Communication Management
  • Playbook Creation
  • Workflow Management
  • Upselling
  • Segmentation And Targeting
  • Contract Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ChurnZero.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Launch New Products
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Increase Customer Life Time Value
  • Improve Consistency
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Manage Risk
See all business priorities See less business priorities

ChurnZero Use-Cases and Business Priorities: Customer Satisfaction Data

ChurnZero works with different mediums / channels such as Promotions. and E-Mail.

ChurnZero's features include Alerts: Popups & Notifications, Dashboard, Personalization, etc. and ChurnZero support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ChurnZero analytics capabilities include Analytics, and Custom Reports.

Reviews

"For a team that’s small and a customer base that’s global, we’ve been able to reduce churn significantly, specifically through early intervention using ChurnZero plays." - Ryan B

ChurnZero, Gainsight Platform, Totango, Freshdesk Customer Success, Infobip, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ChurnZero

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

ChurnZero is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on ChurnZero Use Cases

How does ChurnZero facilitate Engagement Management?

How can ChurnZero optimize your Onboarding Workflow?

How does ChurnZero facilitate Customer Feedback Management?

How does ChurnZero address your Communication Management Challenges?

How can ChurnZero enhance your Playbook Creation process?

46+ more Business Use Cases

41 buyers and buying teams have used Cuspera to assess how well ChurnZero solved their Customer Success Platform needs. Cuspera uses 3849 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
ChurnZero testimonial

Ryan B

global director of customer success

Cin7
For a team that’s small and a customer base that’s global, we’ve been able to reduce churn significantly, specifically through early intervention using ChurnZero plays. Testimonial By Ryan B
ChurnZero testimonial

Kyle Myers

Director of Professional Services

IntelAgree
Thanks to Plays, we've been able to automate and rapidly expand our client outreach efforts. This has never been more necessary than in the midst of the COVID-19 pandemic. By leveraging ready-to-go, templated assets that can be easily personalized, we can ensure a consistent tone and message across... all client communications. This has allowed us to efficiently and predictably onboard new IntelAgree customers, while also continuing to deliver a best-in-class experience for our clients.

Testimonial By Kyle Myers
ChurnZero testimonial

Jeremy Jeffers

VP of Customer Success

Untappd
Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extend...ed customer success team.

Testimonial By Jeremy Jeffers
CUSTOMERS TESTIMONIALS
ChurnZero testimonial

Ryan B

global director of customer success

Cin7
For a team that’s small and a customer base that’s global, we’ve been able to reduce churn significantly, specifically through early intervention using ChurnZero plays. Testimonial By Ryan B
ChurnZero testimonial

Kyle Myers

Director of Professional Services

IntelAgree
Thanks to Plays, we've been able to automate and rapidly expand our client outreach efforts. This has never been more necessary than in the midst of the COVID-19 pandemic. By leveraging ready-to-go, templated assets that can be easily personalized, we can ensure a consistent tone and message across... all client communications. This has allowed us to efficiently and predictably onboard new IntelAgree customers, while also continuing to deliver a best-in-class experience for our clients.

Testimonial By Kyle Myers
ChurnZero testimonial

Jeremy Jeffers

VP of Customer Success

Untappd
Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extend...ed customer success team.

Testimonial By Jeremy Jeffers

Case Studies

COMPANY INDUSTRY CASE STUDIES
ChurnZero case study

Brazen
NA
Case Study Brazen

Customer segmentation leads to productive and profitable engagements

Read More
ChurnZero case study

Untappd
Consumer Services
Consumer Services
CASE STUDY Untappd

Untappd improved customer engagement and retention using ChurnZero's Customer Success Software, leading to higher product adoption and reduced churn.

Read More
ChurnZero case study

Cision
Marketing and Advertising
Marketing and Advertising
CASE STUDY Cision

Realized A 93% Improvement In Customer Retention Rates.

Read More

Video

Supercharging digital CS using Support insights

Video Thumbnail

Frequently Asked Questions(FAQ)

for ChurnZero

What is ChurnZero?

ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.

ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.

Key features of ChurnZero include command Center, customer health scores, customer segmentation, real-time alerts, customer journeys, plays and automation, in-app communications, walkthroughs, surveys, reporting, custom dashboards, and more.

What is ChurnZero used for?

ChurnZero is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Onboarding and Customer Feedback Management .

What are the top features of ChurnZero?

Alerts: popups & Notifications, Dashboard and Personalization are some of the top features of ChurnZero.

Who uses ChurnZero?

ChurnZero is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are ChurnZero alternatives?

Gainsight Platform, Totango, Freshdesk Customer Success and Infobip are popular alternatives for ChurnZero.

Where is ChurnZero located?

ChurnZero is headquartered at 740 15th St NW, #8, Washington, District of Columbia 20005, US.
lightning

Peers used ChurnZero for engagement management and onboarding

ChurnZero Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (2)
Analytics

4.86/5 ★

Read Reviews (225)
Custom Reports

3.97/5 ★

Read Reviews (449)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (2)
Analytics

4.86/5 ★

Read Reviews (225)
Custom Reports

3.97/5 ★

Read Reviews (449)

Software Failure Risk Guidance

?

for ChurnZero

Overall Risk Meter

Low Medium High

Top Failure Risks for ChurnZero

ChurnZero News

ChurnZero named a Leader in the 2024 Gartner Magic Quadrant ...

ChurnZero has been named a Leader in the 2024 Gartner Magic Quadrant for Customer Success Management Platforms, highlighting its achievements in customer success software solutions.

15/12/2024 - source

ChurnZero's Customer Success AI shortlisted for two 2024 A.I. ...

ChurnZero's Customer Success AI has been shortlisted for two 2024 A.I. Awards, highlighting the company's achievements in customer success technology.

15/12/2024 - source

ChurnZero launches certification program for digital customer success

ChurnZero has launched a certification program to help users build knowledge of digital customer success best practices and demonstrate their expertise on the platform.

15/12/2024 - source

ChurnZero Feeds

ChurnZero appoints chief financial officer (CFO)

ChurnZero appoints a new chief financial officer as the company experiences significant growth, having doubled its revenue in 2021.

15/12/2024 - source

ChurnZero Announces New CCO, CMO, and VP of Sales

ChurnZero, a Customer Success platform, announced new leadership appointments, including a new CCO, CMO, and VP of Sales.

15/12/2024 - source

Using digital customer success internally to enable your CSMs

Think fast – what’s the first thing that pops into your head when I say digital customer success? I’m willing to bet that you just conjured images of automated customer-facing communications. Regardless of any positive, negative, or indifferent emotions the term triggers for you, it’s likely where your thoughts jumped to first. That’s an absolutely […]

The post Using digital customer success internally to enable your CSMs appeared first on ChurnZero.

01/07/2024 - source

ChurnZero Profile

Company Name

ChurnZero

Company Website

https://churnzero.com/

HQ Location

740 15th St NW, #8, Washington, District of Columbia 20005, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES B