ChurnZero Overview

ChurnZero helps businesses enhance customer experience and boost revenue with digital-first customer success software. Customer success is delivered effectively through ChurnZero's innovative solutions.

Use Cases

Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using ChurnZero.

Other use cases:

  • Communication Management
  • Playbook Creation
  • Workflow Management
  • Upselling
  • Segmentation And Targeting
  • Contract Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ChurnZero.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Launch New Products
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Increase Customer Life Time Value
  • Improve Consistency
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Manage Risk
See all business priorities See less business priorities

ChurnZero Use-Cases and Business Priorities: Customer Satisfaction Data

ChurnZero works with different mediums / channels such as Promotions. and E-Mail.

ChurnZero's features include Alerts: Popups & Notifications, Dashboard, Personalization, etc. and ChurnZero support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ChurnZero analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and prov...ide workflow automation to support our over-extended customer success team." - Jeremy Jeffers

ChurnZero, Gainsight Platform, Totango, Freshdesk Customer Success, Infobip, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ChurnZero

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

ChurnZero is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on ChurnZero Use Cases

What benefits does ChurnZero offer for Engagement Management?

How can ChurnZero enhance your Onboarding process?

What Are the key features of ChurnZero for Customer Feedback Management?

What solutions does ChurnZero provide for Communication Management?

What benefits does ChurnZero offer for Playbook Creation?

46+ more Business Use Cases

41 buyers and buying teams have used Cuspera to assess how well ChurnZero solved their Customer Success Platform needs. Cuspera uses 3849 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
ChurnZero testimonial

Jeremy Jeffers

VP of Customer Success

Untappd
Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extend...ed customer success team.

Testimonial By Jeremy Jeffers
ChurnZero testimonial

Anthony Sottile

VP, Partner Success

FreeWill
FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time.

Testimonial By Anthony Sottile
ChurnZero testimonial

Alaina L

director of customer success operations

HackerRank
Once we identified customers who were in the red, we could reach out to them with specific messages and objectives in mind. Not just, ‘Hey, how’s it going?’ but instead, ‘We see you haven’t invited any candidates yet, let’s work through this together.’ Reaching out with a more tailored message has ...significantly reduced our churn risk.

Testimonial By Alaina L
CUSTOMERS TESTIMONIALS
ChurnZero testimonial

Jeremy Jeffers

VP of Customer Success

Untappd
Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and provide workflow automation to support our over-extend...ed customer success team.

Testimonial By Jeremy Jeffers
ChurnZero testimonial

Anthony Sottile

VP, Partner Success

FreeWill
FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities are unable to house students on campus for the for...eseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time.

Testimonial By Anthony Sottile
ChurnZero testimonial

Alaina L

director of customer success operations

HackerRank
Once we identified customers who were in the red, we could reach out to them with specific messages and objectives in mind. Not just, ‘Hey, how’s it going?’ but instead, ‘We see you haven’t invited any candidates yet, let’s work through this together.’ Reaching out with a more tailored message has ...significantly reduced our churn risk.

Testimonial By Alaina L

Case Studies

COMPANY INDUSTRY CASE STUDIES
ChurnZero case study

Brazen
NA
Case Study Brazen

Customer segmentation leads to productive and profitable engagements

Read More
ChurnZero case study

Red Canary
NA
Case Study Red Canary

Dedicated Customer Success Platform Helps Rapidly Growing Cybersecurity Firm Gain CSM and Executive Visibility

Read More
ChurnZero case study

Cision
NA
Case Study Cision

Visibility is Vital: Real-Time Usage Insights Facilitate Meaningful Engagements

Read More

Video

Supercharging digital CS using Support insights

Video Thumbnail

Frequently Asked Questions(FAQ)

for ChurnZero

What is ChurnZero?

ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.

ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.

Key features of ChurnZero include command Center, customer health scores, customer segmentation, real-time alerts, customer journeys, plays and automation, in-app communications, walkthroughs, surveys, reporting, custom dashboards, and more.

What is ChurnZero used for?

ChurnZero is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Onboarding and Customer Feedback Management .

What are the top features of ChurnZero?

Alerts: popups & Notifications, Dashboard and Personalization are some of the top features of ChurnZero.

Who uses ChurnZero?

ChurnZero is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are ChurnZero alternatives?

Gainsight Platform, Totango, Freshdesk Customer Success and Infobip are popular alternatives for ChurnZero.

Where is ChurnZero located?

ChurnZero is headquartered at 740 15th St NW, #8, Washington, District of Columbia 20005, US.
lightning

Peers used ChurnZero for engagement management and onboarding

ChurnZero Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (2)
Analytics

4.86/5 ★

Read Reviews (225)
Custom Reports

3.97/5 ★

Read Reviews (449)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (2)
Analytics

4.86/5 ★

Read Reviews (225)
Custom Reports

3.97/5 ★

Read Reviews (449)

Software Failure Risk Guidance

?

for ChurnZero

Overall Risk Meter

Low Medium High

Top Failure Risks for ChurnZero

ChurnZero News

ChurnZero named a Leader in the 2024 Gartner® Magic Quadrant™ for Customer Success Management Platforms

ChurnZero is recognized as a Leader in the 2024 Gartner Magic Quadrant for Customer Success Management Platforms.

17/11/2024 - source

ChurnZero and LinkedIn launch the LinkedIn Learning Professional Certificate for Customer Success - PR Newswire

ChurnZero and LinkedIn have teamed up to create a LinkedIn Learning Professional Certificate for Customer Success.

14/08/2024 - source

ChurnZero Feeds

Using digital customer success internally to enable your CSMs

Think fast – what’s the first thing that pops into your head when I say digital customer success? I’m willing to bet that you just conjured images of automated customer-facing communications. Regardless of any positive, negative, or indifferent emotions the term triggers for you, it’s likely where your thoughts jumped to first. That’s an absolutely […]

The post Using digital customer success internally to enable your CSMs appeared first on ChurnZero.

01/07/2024 - source

Apply the REACH Framework to drive expansion in customer success

Does your customer success team own and drive expansion revenue? You should, because upsell and cross-sell are key drivers of the sustainable growth your company needs, and yet only 43% of CS teams do. What’s holding customer success back on driving expansion? After all, CS has the customer relationships and insights to drive expansion thoughtfully, the […]

The post Apply the REACH Framework to drive expansion in customer success appeared first on ChurnZero.

17/06/2024 - source

Five essential truths for customer success leaders in mid-2024

Will your customer success team see further cuts this year? How can CS leaders prove the viability of CS as a business function? And just how much more efficient are AI-equipped CSMs expected to be? Take a mid-2024 dive into these hot CS topics with ChurnZero CEO You Mon Tsang, who recently joined ESG’s Michael […]

The post Five essential truths for customer success leaders in mid-2024 appeared first on ChurnZero.

12/06/2024 - source

ChurnZero Profile

Company Name

ChurnZero

Company Website

https://churnzero.com/

HQ Location

740 15th St NW, #8, Washington, District of Columbia 20005, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES B