Sinch Overview

Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.

Use Cases

Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.

Other use cases:

  • Campaign Management
  • Channel Marketing
  • Products & Pricelist Management
  • Advertisement
  • Call Recording
  • Customer Feedback Management
  • Sales Document Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Build Brand Awareness
  • Acquire Customers
  • Scale Best Practices
See all business priorities See less business priorities

Sinch Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch works with different mediums / channels such as Mobile. and Text SMS.

Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.

Reviews

"With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform." - Mariana Leite

Sinch, ChurnZero, TalkToTheManager, Notificare, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sinch

Top Industries

  • Automotive
  • Financial Services
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.

Sinch Customer wins, Customer success stories, Case studies

How does Sinch facilitate Engagement Management?

What Are the key features of Sinch for Communication Management?

How efficiently Does Sinch manage your Loyalty Management?

What solutions does Sinch provide for Campaign Management?

What makes Sinch ideal for Channel Marketing?

11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

CUSTOMERS TESTIMONIALS
Sinch testimonial

Mariana Leite

Head Of Commercial

iFood
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite
Sinch testimonial

Claudia Meira

CIO

Avon
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira
Sinch testimonial

Giani-Luigi Driesen

Application Owner Chatbots

Belfius
We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen
CUSTOMERS TESTIMONIALS
Sinch testimonial

Mariana Leite

Head Of Commercial

iFood
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite
Sinch testimonial

Claudia Meira

CIO

Avon
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira
Sinch testimonial

Giani-Luigi Driesen

Application Owner Chatbots

Belfius
We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen

Citadium - Retail

Sinch Rich SMS helped Citadium boost Black Friday loyalty. The French retail brand used a gamified SMS campaign for its "Planet C" loyalty members. The campaign achieved a 16% click-through rate and ...an 83% reactivity rate. 87% of users moved from the landing page to the main site. Citadium saw higher engagement and a stronger brand identity. The partnership with Sinch was smooth and rewarding.

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EasyPark Group - Information Technology And Services

Sinch SMS Verification helped EasyPark Group secure app logins and send real-time parking notifications. EasyPark needed a reliable way to verify users and keep them informed about parking. After swi...tching to Sinch, they saw a 7% increase in conversion rates. SMS delivery and communication reliability improved. Support cases and errors dropped sharply. EasyPark now covers 3,200 cities and operates in 22 countries.

Read on →

Global Mobile - Information Technology And Services

Sinch SMS helped Global Mobile launch TXT2VOTE, a secure mobile voting platform. The solution used 2-way SMS and branded short codes to let citizens vote by phone. Voter engagement and participation ...rates reached 63-72% in Colorado, Utah, and Michigan. 9 out of 10 users preferred text voting over mail. Global Mobile received 2 patents for TXT2VOTE and has worked with Sinch for over 15 years.

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Aiqfome - Food & Beverages

Sinch SMS Verification helped Aiqfome stop fake and duplicate accounts. Aiqfome used SMS to verify every user’s phone number. This cut fraud and coupon abuse on their food delivery app. The solution ...was easy to use as Aiqfome expanded to new countries. Aiqfome’s 10,000 partner restaurants saw better security and less lost revenue.

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Bizbike - Sports

Chatlayer.ai helped Bizbike automate customer support. The chatbot answered simple questions and handled requests. Bizbike saved over 40 hours per month. Service costs dropped by 70%. NPS score went ...up by more than 4 points. The bot managed 54,000 messages in two months. Bizbike improved customer service and cut costs with AI automation.

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Your Voice - Information Technology And Services

Sinch APIs help Your Voice deliver smarter, scalable communications. Your Voice, a Canadian tech company, needed flexible, multichannel messaging and voice solutions. They partnered with Sinch for SM...S API, Elastic SIP Trunking, and IVR infrastructure. This let them focus on their strengths while Sinch handled reliable connectivity. The result is better support, improved delivery, and readiness to scale.

Read on →

We are Sinch: the Customer Communications Cloud

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Peers used Sinch for engagement management and communication management

Sinch Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (5)
Custom Reports

4.40/5 ★

Read Reviews (26)
Analytics

4.18/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (5)
Custom Reports

4.40/5 ★

Read Reviews (26)
Analytics

4.18/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for Sinch

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch

Sinch AB News

Financial

Sinch AB Reports Improved Profitability and Growth - TipRanks.com

Sinch AB reported its Q3 2025 earnings, highlighting improved profitability and strategic growth initiatives. The company achieved a 5% organic increase in gross profit to SEK 2,318 million and an 8% organic growth in adjusted EBITDA to SEK 915 million. Sinch reduced its loss after tax significantly, emphasizing its focus on AI-driven platform expansion and full RCS coverage in the US to maintain its leadership in the CPaaS sector.

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Product

Introducing: AI-powered SMS workflows for NetSuite, powered by Sinch Engage

Sinch has launched AI-powered SMS workflows integrated with NetSuite, enhancing automation for businesses. This new feature allows users to set up automated SMS campaigns quickly, leveraging AI for personalized messaging and reducing configuration errors. The integration combines NetSuite's language model with Sinch's AI message generator, simplifying the setup of SMS workflows for various business needs.

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Product

Singaporeans embrace AI convenience but still demand the human touch: Sinch | e27

Sinch's recent report highlights Singaporeans' cautious adoption of AI, emphasizing the need for trust and human interaction. While 45% of respondents are open to AI in customer support, only 4% prefer it for issue resolution. Concerns about AI accuracy persist, especially in healthcare and finance. The report underscores the importance of balancing AI efficiency with personal engagement to maintain consumer trust.

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Awards

Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS - CXOToday.com

Sinch has been recognized in the 2025 Gartner Critical Capabilities for CPaaS report, ranking #1 for Multinational Organizations and Video Use Cases. This recognition highlights Sinch's leadership in global communications, offering solutions like AI-powered messaging and video communication. Sinch's platform supports enterprises with secure, localized, and intelligent customer engagement across various channels.

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Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

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Financials

IPO