Sinch Overview

Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.

Use Cases

Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.

Other use cases:

  • Campaign Management
  • Channel Marketing
  • Products & Pricelist Management
  • Advertisement
  • Call Recording
  • Customer Feedback Management
  • Sales Document Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Build Brand Awareness
  • Acquire Customers
  • Scale Best Practices
See all business priorities See less business priorities

Sinch Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch works with different mediums / channels such as Mobile. and Text SMS.

Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.

Reviews

"We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs." - Claire Laurent

Sinch, ChurnZero, TalkToTheManager, Notificare, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sinch

Top Industries

  • Automotive
  • Financial Services
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.

Sinch Customer wins, Customer success stories, Case studies

What makes Sinch ideal for Engagement Management?

How does Sinch address your Communication Management Challenges?

How does Sinch address your Loyalty Management Challenges?

What Are the key features of Sinch for Campaign Management?

Why is Sinch the best choice for Channel Marketing?

11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

CUSTOMERS TESTIMONIALS
Sinch testimonial

Claire Laurent

Senior Account Director at Publicis

Nissan
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent
Sinch testimonial

Mariana Leite

Head Of Commercial

iFood
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite
Sinch testimonial

Simon Dixon

Demand Manager in Communication Delivery & Logistics

Nationwide Building Society
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon
CUSTOMERS TESTIMONIALS
Sinch testimonial

Claire Laurent

Senior Account Director at Publicis

Nissan
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent
Sinch testimonial

Mariana Leite

Head Of Commercial

iFood
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite
Sinch testimonial

Simon Dixon

Demand Manager in Communication Delivery & Logistics

Nationwide Building Society
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon
 

Sinch AB Helps Non-Profit Today's Sober Women with Timely Connection and Support ...

Sinch AB's messaging platform, SimpleTexting, is being used by the U.S.-based nonprofit Today's Sober Women to provide trauma-informed text support for women in sobriety. This initiative, crucial dur...ing the holiday season, enables secure, two-way SMS communication, offering emotional support and connecting women with essential services like housing and food assistance.

Read on →

Citadium - Retail

Sinch Rich SMS helped Citadium boost Black Friday loyalty. The French retail brand used a gamified SMS campaign for its "Planet C" loyalty members. The campaign achieved a 16% click-through rate and ...an 83% reactivity rate. 87% of users moved from the landing page to the main site. Citadium saw higher engagement and a stronger brand identity. The partnership with Sinch was smooth and rewarding.

Read on →

Bizbike - Sports

Chatlayer.ai helped Bizbike automate customer support. The chatbot answered simple questions and handled requests. Bizbike saved over 40 hours per month. Service costs dropped by 70%. NPS score went ...up by more than 4 points. The bot managed 54,000 messages in two months. Bizbike improved customer service and cut costs with AI automation.

Read on →

Global Mobile - Information Technology And Services

Sinch SMS helped Global Mobile launch TXT2VOTE, a secure mobile voting platform. The solution used 2-way SMS and branded short codes to let citizens vote by phone. Voter engagement and participation ...rates reached 63-72% in Colorado, Utah, and Michigan. 9 out of 10 users preferred text voting over mail. Global Mobile received 2 patents for TXT2VOTE and has worked with Sinch for over 15 years.

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EasyPark Group - Information Technology And Services

Sinch SMS Verification helped EasyPark Group secure app logins and send real-time parking notifications. EasyPark needed a reliable way to verify users and keep them informed about parking. After swi...tching to Sinch, they saw a 7% increase in conversion rates. SMS delivery and communication reliability improved. Support cases and errors dropped sharply. EasyPark now covers 3,200 cities and operates in 22 countries.

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Yespark - Information Technology And Services

Sinch Flash Call Verification helps Yespark deliver a fast, secure, and fully digital parking rental experience. Yespark needed a simple way to verify users and open parking doors through their app. ...Sinch enabled 99% successful verification calls, supporting over 40,000 parking spots. The solution made city parking easy and reliable for drivers in France, Italy, and the Netherlands. Yespark recommends Sinch for companies with large telecommunication needs.

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We are Sinch: the Customer Communications Cloud

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Peers used Sinch for engagement management and communication management

Sinch Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (5)
Custom Reports

4.40/5 ★

Read Reviews (26)
Analytics

4.18/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (5)
Custom Reports

4.40/5 ★

Read Reviews (26)
Analytics

4.18/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for Sinch

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch

Sinch AB News

Product

Sinch: Julia Fraser on Voice Relay and the Future of AI-Powered ...

Julia Fraser, EVP Americas at Sinch, discussed the company's Voice Relay technology at the Enterprise Connect conference. This AI-powered solution converts text into natural voice conversations, enhancing customer engagement in contact centers. It allows enterprises to integrate AI models for dynamic interactions, emphasizing the importance of voice as a critical engagement channel. Sinch aims to combine AI with voice communications for personalized customer experiences.

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Product

Sinch Launches Voice Relay for Real-Time AI Agents

Sinch has launched Voice Relay, a new extension of its enterprise voice platform, enabling real-time AI voice agents to handle phone calls. This technology integrates speech recognition, voice synthesis, and interruption handling, allowing AI systems to manage interactions in customer support and contact centers. The launch highlights the growing AI speech-to-text market, driven by advancements in deep learning and cloud-based AI services.

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Product

Sinch Unveils Voice Relay for AI-Powered Voice Interactions

Sinch has introduced Voice Relay, an early access feature for its Enterprise Voice platform, enabling AI-powered voice interactions by connecting text-based AI agents to live phone calls. This innovation streamlines AI integration into voice communications, enhancing fraud protection and global reach, and allowing enterprises to automate routine calls and improve customer engagement.

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Product

Sinch Launches Voice Relay for Real-Time AI Calls

Sinch has launched Voice Relay, a new technology that allows AI agents to participate in real-time phone conversations via Sinchs global voice network. Announced at the Enterprise Connect conference, this solution integrates text-based AI agents with phone conversations, overcoming latency and telecom infrastructure challenges. Enhancements to Sinchs Enterprise Voice solution include AI-ready infrastructure, enhanced security, and expanded network capacity, aiming to improve customer interactions across voice, messaging, and email.

Read more →

Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

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Financials

IPO