Sinch Overview

Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.

Use Cases

Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.

Other use cases:

  • Campaign Management
  • Channel Marketing
  • Products & Pricelist Management
  • Advertisement
  • Call Recording
  • Customer Feedback Management
  • Sales Document Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Build Brand Awareness
  • Acquire Customers
  • Scale Best Practices
See all business priorities See less business priorities

Sinch Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch works with different mediums / channels such as Mobile. and Text SMS.

Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.

Reviews

"With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform." - Mariana Leite

Sinch, SMS-iTâ„¢, Notificare, MailBot, DataCandy, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sinch

Top Industries

  • Automotive
  • Financial Services
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Sinch Use Cases

What benefits does Sinch offer for Engagement Management?

How does Sinch address your Communication Management Challenges?

Why is Sinch the best choice for Loyalty Management?

How efficiently Does Sinch manage your Campaign Management?

How does Sinch facilitate Channel Marketing?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Sinch testimonial

Mariana Leite

Head Of Commercial

iFood

With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite
Sinch testimonial

Giani-Luigi Driesen

Application Owner Chatbots

Belfius

We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen
Sinch testimonial

Claudia Meira

CIO

Avon

We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira
CUSTOMERS TESTIMONIALS
Sinch testimonial

Mariana Leite

Head Of Commercial

iFood

With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite
Sinch testimonial

Giani-Luigi Driesen

Application Owner Chatbots

Belfius

We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen
Sinch testimonial

Claudia Meira

CIO

Avon

We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira

Case Studies

COMPANY INDUSTRY CASE STUDIES
Sinch case study
Internet
Internet
Case Study Cdiscount

How Cdiscount has seen a 4% increase in revenue and a 9% increase in average basket size with Sinch

Read More
Sinch case study
Internet
Internet
Case Study Cdiscount

How Cdiscount has seen a 4% increase in revenue and a 9% increase in average basket size with Sinch

Read More
Sinch case study
Financial Services
Financial Services
Case Study Nationwide Building Society

Find out how Sinch helped Nationwide stay close to its members and boost engagement – even in the middle of a pandemic.

Read More

Video

We are Sinch: the Customer Communications Cloud

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Peers used Sinch for engagement management and communication management

Sinch Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (5)
Custom Reports

4.40/5 ★

Read Reviews (26)
Analytics

4.18/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (5)
Custom Reports

4.40/5 ★

Read Reviews (26)
Analytics

4.18/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Sinch

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch

Sinch News

Sinch Facilitates RCS Business Messaging Expansion with Three united kingdom and Virgin Media O2

Sinch expands RCS business messaging with Three UK and Virgin Media O2.

26/01/2025 - source

Sinch AB : Sinch Launches FCC - Compliant 911 PSAP Outage Services to Strengthen Public Safety

Sinch AB launches FCC-compliant 911 PSAP outage services to enhance public safety.

20/01/2025 - source

Sinch Launches FCC - Compliant 911 PSAP Outage Services to Strengthen Public Safety

Sinch has launched FCC-compliant 911 PSAP Outage Services to enhance public safety measures.

20/01/2025 - source

Sinch Feeds

Sinch appoints Jonas Dahlberg as CFO - Cision News

Sinch AB appoints Jonas Dahlberg as the new Chief Financial Officer, effective by April 1, 2025. Dahlberg brings experience from Transcom and Sweco, enhancing Sinch's focus on growth and profitability.

05/02/2025 - source

Sinch announces new financial targets - The Manila Times

Sinch announces new financial goals and targets for future growth.

19/11/2024 - source

David Ruggiero Join Sinch as Senior Vice President of Sales - Taiwan News

David Ruggiero has joined Sinch as the Senior Vice President of Sales.

10/11/2024 - source

Sinch Profile

Company Name

Sinch

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

Financials

IPO