Sinch Overview

Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.

Use Cases

Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.

Other use cases:

  • Campaign Management
  • Channel Marketing
  • Products & Pricelist Management
  • Advertisement
  • Call Recording
  • Customer Feedback Management
  • Sales Document Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Build Brand Awareness
  • Acquire Customers
  • Scale Best Practices
See all business priorities See less business priorities

Sinch Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch works with different mediums / channels such as Mobile. and Text SMS.

Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.

Reviews

"We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automati...c way" - Giani-Luigi Driesen

Sinch, ChurnZero, TalkToTheManager, Notificare, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sinch

Top Industries

  • Automotive
  • Financial Services
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.

Sinch Customer wins, Customer success stories, Case studies

Why is Sinch the best choice for Engagement Management?

What makes Sinch ideal for Communication Management?

How efficiently Does Sinch manage your Loyalty Management?

What makes Sinch ideal for Campaign Management?

What solutions does Sinch provide for Channel Marketing?

11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

CUSTOMERS TESTIMONIALS
Sinch testimonial

Giani-Luigi Driesen

Application Owner Chatbots

Belfius
We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen
Sinch testimonial

Simon Dixon

Demand Manager in Communication Delivery & Logistics

Nationwide Building Society
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon
Sinch testimonial

Claudia Meira

CIO

Avon
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira
CUSTOMERS TESTIMONIALS
Sinch testimonial

Giani-Luigi Driesen

Application Owner Chatbots

Belfius
We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen
Sinch testimonial

Simon Dixon

Demand Manager in Communication Delivery & Logistics

Nationwide Building Society
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon
Sinch testimonial

Claudia Meira

CIO

Avon
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira
 

Sinch Facilitates RCS Business Messaging Expansion with Three united kingdom and Virgin Media O2

Sinch expands RCS business messaging with Three UK and Virgin Media O2.

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Milan Laser Hair Removal - Health, Wellness And Fitness

Sinch Engage helped Milan Laser Hair Removal automate customer communications as they expanded rapidly. The company integrated Sinch Engage with Salesforce to send over 3,000 SMS messages daily. This... led to a 50% average response rate and saved accounts payable staff 2 hours each day. The automation improved customer satisfaction and streamlined payment and onboarding processes. Milan Laser now supports growth with efficient, automated messaging.

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Micromania-Zing - Retail

Sinch RCS messaging helped Micromania-Zing boost brand visibility and customer engagement. The company wanted to increase interaction, simplify transactions, and improve the customer experience. With... Sinch's RCS, they saw an 86% higher read rate than newsletters and a 120% higher redirection rate to their website. Click rates were 7 times higher compared to Rich SMS. RCS also doubled their brand visibility. The solution made communication seamless and more effective for the retail brand.

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METRO Deutschland - Food & Beverages

Sinch Engage helped METRO Deutschland use WhatsApp to send weekly offers. METRO wanted to reach more retailers and boost offer visibility. They launched a WhatsApp newsletter with automated customer ...identity verification. METRO gained 5 times more subscribers than their target in the first year. They achieved a 99.7% retention rate. Customer loyalty and engagement increased.

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Marquis Software - Government Administration

Sinch Engage helped Marquis Software cut parolee no-shows with automated SMS reminders. Missed appointments dropped, and staff worked more efficiently. Officers and clients communicated better. Marqu...is Software quickly integrated Sinch Engage and now plans to expand SMS use. The solution improved appointment attendance and productivity.

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Marigold - Information Technology And Services

Sinch Conversation API helps Marigold deliver fast, compliant mobile messaging in over 75 countries. Marigold needed reliable, cross-channel communication for global brands. Sinch provided global rea...ch, low latency, and easy integration. Marigold now sends high-speed, compliant messages worldwide, supporting sensitive use cases like banking and onboarding. The partnership ensures strong deliverability and compliance across multiple markets.

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We are Sinch: the Customer Communications Cloud

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Peers used Sinch for engagement management and communication management

Sinch Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (5)
Custom Reports

4.40/5 ★

Read Reviews (26)
Analytics

4.18/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (5)
Custom Reports

4.40/5 ★

Read Reviews (26)
Analytics

4.18/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Sinch

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch

Sinch AB News

Financial

Sinch AB Reports Improved Profitability and Growth - TipRanks.com

Sinch AB reported its Q3 2025 earnings, highlighting improved profitability and strategic growth initiatives. The company achieved a 5% organic increase in gross profit to SEK 2,318 million and an 8% organic growth in adjusted EBITDA to SEK 915 million. Sinch reduced its loss after tax significantly, emphasizing its focus on AI-driven platform expansion and full RCS coverage in the US to maintain its leadership in the CPaaS sector.

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Product

Introducing: AI-powered SMS workflows for NetSuite, powered by Sinch Engage

Sinch has launched AI-powered SMS workflows integrated with NetSuite, enhancing automation for businesses. This new feature allows users to set up automated SMS campaigns quickly, leveraging AI for personalized messaging and reducing configuration errors. The integration combines NetSuite's language model with Sinch's AI message generator, simplifying the setup of SMS workflows for various business needs.

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Product

Singaporeans embrace AI convenience but still demand the human touch: Sinch | e27

Sinch's recent report highlights Singaporeans' cautious adoption of AI, emphasizing the need for trust and human interaction. While 45% of respondents are open to AI in customer support, only 4% prefer it for issue resolution. Concerns about AI accuracy persist, especially in healthcare and finance. The report underscores the importance of balancing AI efficiency with personal engagement to maintain consumer trust.

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Awards

Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS - CXOToday.com

Sinch has been recognized in the 2025 Gartner Critical Capabilities for CPaaS report, ranking #1 for Multinational Organizations and Video Use Cases. This recognition highlights Sinch's leadership in global communications, offering solutions like AI-powered messaging and video communication. Sinch's platform supports enterprises with secure, localized, and intelligent customer engagement across various channels.

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Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

IPO