Sinch Overview
Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.
Use Cases
Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.
Sinch Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch works with different mediums / channels such as Mobile. and Text SMS.
Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.
Reviews
"With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform." - Mariana Leite
Sinch, ChurnZero, TalkToTheManager, Notificare, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sinch
Top Industries
- Automotive
- Financial Services
- Internet
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Sinch Use Cases
How can Sinch optimize your Engagement Management Workflow?
What solutions does Sinch provide for Communication Management?
How efficiently Does Sinch manage your Loyalty Management?
How does Sinch address your Campaign Management Challenges?
What makes Sinch ideal for Channel Marketing?
11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon |
|
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mariana Leite Head Of Commercial iFood |
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
Simon Dixon Demand Manager in Communication Delivery & Logistics Nationwide Building Society |
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon |
|
Claire Laurent Senior Account Director at Publicis Nissan |
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
Case Studies
CASE STUDY Oz Hair and Beauty
CASE STUDY Government of Ras Al Khaimah
CASE STUDY Clarins
CASE STUDY Moet Ik Naar De Dokter (MINDD)
CASE STUDY SWETI Marketing
CASE STUDY Courir
Video
We are Sinch: the Customer Communications Cloud
Peers used Sinch for engagement management and communication management
Sinch Competitors
Sinch Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
Sinch Integrations
Sinch integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sinch
Overall Risk Meter
Top Failure Risks for Sinch
Sinch AB News
Sinch AB : Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS
Sinch has been recognized in the 2025 Gartner Critical Capabilities for CPaaS report, ranking #1 for Multinational Organizations and Video Use Cases. This acknowledgment highlights Sinch's leadership in global communication strategies and its robust platform capabilities, including AI-powered messaging and video communication. The recognition underscores Sinch's innovation and ability to deliver secure, scalable solutions for enterprises worldwide.
Sinch ranks #1 in two of the 2025 Gartner Critical Capabilities Use Cases for CPaaS
Sinch achieved the top ranking in two use cases, Multinational Organizations and Video, in the 2025 Gartner Critical Capabilities for CPaaS report. This recognition highlights Sinch's comprehensive platform capabilities, including global network coverage, real-time video calling, and compliance with global telecom regulations. Sinch's innovations such as Sinch AI and enhanced Sinch Engage platform further demonstrate its leadership in customer communications.
Sinch AB : Sinch Solidifies U . S . Market Leadership with Full RCS Coverage Across All Tier 1 Carriers
Sinch has achieved full RCS coverage across all Tier 1 U.S. carriers, enhancing its leadership in the U.S. market. This expansion allows businesses to engage customers through rich, interactive messaging, crucial for peak shopping periods like Black Friday. Sinch's RCS capabilities are already benefiting major brands, improving customer engagement and trust.
Despite 48% Interest, Over 90% of Global Consumers Have Reservations About AI For BF/CM
Sinch released a global survey revealing that while 48% of consumers believe AI will ease Black Friday and Cyber Monday shopping, over 90% have reservations about AI, mainly due to data privacy concerns. The survey highlights the importance of trust in AI-driven communications, with Sinch emphasizing secure, personalized, and verified messaging to bridge the trust gap during peak shopping seasons.
Sinch AB Profile
Company Name
Sinch AB
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
