Sinch Overview
Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.
Use Cases
Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.
Sinch Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch works with different mediums / channels such as Mobile. and Text SMS.
Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.
Reviews
"With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform." - Mariana Leite
Sinch, SMS-iTâ„¢, Notificare, MailBot, DataCandy, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sinch
Top Industries
- Automotive
- Financial Services
- Internet
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Sinch Use Cases
What benefits does Sinch offer for Engagement Management?
How does Sinch address your Communication Management Challenges?
Why is Sinch the best choice for Loyalty Management?
How efficiently Does Sinch manage your Campaign Management?
How does Sinch facilitate Channel Marketing?
22+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen |
|
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mariana Leite Head Of Commercial iFood |
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
Giani-Luigi Driesen Application Owner Chatbots Belfius |
We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen |
|
Claudia Meira CIO Avon |
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Internet
|
Internet |
Case Study CdiscountRead More |
|
Internet
|
Internet |
Case Study CdiscountRead More |
Financial Services
|
Financial Services |
Case Study Nationwide Building SocietyRead More |
Video
We are Sinch: the Customer Communications Cloud
Peers used Sinch for engagement management and communication management
Sinch Competitors
Sinch Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
Sinch Integrations
Sinch integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sinch
Overall Risk Meter
Top Failure Risks for Sinch
Sinch News
Sinch Facilitates RCS Business Messaging Expansion with Three united kingdom and Virgin Media O2
Sinch expands RCS business messaging with Three UK and Virgin Media O2.
Sinch AB : Sinch Launches FCC - Compliant 911 PSAP Outage Services to Strengthen Public Safety
Sinch AB launches FCC-compliant 911 PSAP outage services to enhance public safety.
Sinch Launches FCC - Compliant 911 PSAP Outage Services to Strengthen Public Safety
Sinch has launched FCC-compliant 911 PSAP Outage Services to enhance public safety measures.
Sinch Feeds
Sinch appoints Jonas Dahlberg as CFO - Cision News
Sinch AB appoints Jonas Dahlberg as the new Chief Financial Officer, effective by April 1, 2025. Dahlberg brings experience from Transcom and Sweco, enhancing Sinch's focus on growth and profitability.
Sinch announces new financial targets - The Manila Times
Sinch announces new financial goals and targets for future growth.
David Ruggiero Join Sinch as Senior Vice President of Sales - Taiwan News
David Ruggiero has joined Sinch as the Senior Vice President of Sales.
Sinch Profile
Company Name
Sinch
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
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