Sinch Overview
Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.
Use Cases
Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.
Sinch Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch works with different mediums / channels such as Mobile. and Text SMS.
Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.
Reviews
"We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp" - Claudia Meira
Sinch, ChurnZero, TalkToTheManager, Notificare, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sinch
Top Industries
- Automotive
- Financial Services
- Internet
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Sinch Use Cases
What solutions does Sinch provide for Engagement Management?
How can Sinch enhance your Communication Management process?
How can Sinch enhance your Loyalty Management process?
How can Sinch optimize your Campaign Management Workflow?
What benefits does Sinch offer for Channel Marketing?
22+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
|
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
|
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Claudia Meira CIO Avon |
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
|
Claire Laurent Senior Account Director at Publicis Nissan |
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
|
Simon Dixon Demand Manager in Communication Delivery & Logistics Nationwide Building Society |
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon |
Case Studies
CASE STUDY Courir
CASE STUDY Moet Ik Naar De Dokter (MINDD)
CASE STUDY Clarins
CASE STUDY SWETI Marketing
CASE STUDY Oz Hair and Beauty
CASE STUDY EasyPark Group
Video
We are Sinch: the Customer Communications Cloud
Peers used Sinch for engagement management and communication management
Sinch Competitors
Sinch Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
Sinch Integrations
Sinch integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sinch
Overall Risk Meter
Top Failure Risks for Sinch
Sinch AB News
RCS for retail and ecommerce: Richer messages, better results
Sinch highlights the benefits of RCS (Rich Communication Services) for retail and ecommerce in 2025. RCS enables brands to deliver interactive, media-rich messages that drive higher engagement and conversion rates compared to traditional SMS. Sinchs messaging platform supports RCS, allowing retailers to send personalized offers, product carousels, and transactional updates, enhancing customer experience and boosting campaign results.
Sinch Unveils 'Sinch Hub' - Technuter
Sinch launched Sinch Hub in India, a unified enterprise communications platform that centralizes SMS, email, WhatsApp, RCS, voice, and push notifications. The platform offers unified APIs and automation to streamline multi-channel customer engagement, ensuring compliance and scalability across multiple communication service providers and networks.
Sinch launches Sinch Hub to streamline enterprise communication across India
Sinch has launched Sinch Hub in India, offering enterprises a unified platform to manage SMS, WhatsApp, email, and voice messaging. The solution enables businesses to streamline communication workflows, automate messaging, and ensure regulatory compliance across channels. Sinch Hub targets large-scale enterprise communication needs in the Indian market.
Sinch appoints Angus Mansfield to lead APAC channel sales growth - ChannelLife Australia
Sinch has named Angus Mansfield as vice president of channel sales for Asia-Pacific. Mansfield will drive Sinchs channel sales and partnership strategy in the region, managing relationships with carriers, resellers, system integrators, and other partners. His experience includes leadership roles at monday.com and XCentral. This move supports Sinchs focus on expanding customer communications solutions in APAC.
Sinch AB Profile
Company Name
Sinch AB
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
