Sinch Overview
Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.
Use Cases
Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.
Sinch Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch works with different mediums / channels such as Mobile. and Text SMS.
Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.
Reviews
"With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform." - Mariana Leite
Sinch, ChurnZero, TalkToTheManager, Notificare, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sinch
Top Industries
- Automotive
- Financial Services
- Internet
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Sinch Use Cases
How can Sinch enhance your Engagement Management process?
How does Sinch address your Communication Management Challenges?
How efficiently Does Sinch manage your Loyalty Management?
How can Sinch enhance your Campaign Management process?
What makes Sinch ideal for Channel Marketing?
22+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
|
Sinch was instrumental in helping us experiment and test our first RCS campaign. We had a dedicated mobile messaging expert to set goals and objectives with us and then a project team to build the scenario and launch it. Once the campaign was complete, analytical data was instantly available to hel...p us compare with historical campaigns this was invaluable. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mariana Leite Head Of Commercial iFood |
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
Claire Laurent Senior Account Director at Publicis Nissan |
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
|
Etienne Barennes Customer & Loyalty Project Manager Cdiscount |
Sinch was instrumental in helping us experiment and test our first RCS campaign. We had a dedicated mobile messaging expert to set goals and objectives with us and then a project team to build the scenario and launch it. Once the campaign was complete, analytical data was instantly available to hel...p us compare with historical campaigns this was invaluable. |
Case Studies
CASE STUDY Moet Ik Naar De Dokter (MINDD)
CASE STUDY Oz Hair and Beauty
CASE STUDY Government of Ras Al Khaimah
CASE STUDY SWETI Marketing
CASE STUDY Clarins
CASE STUDY Courir
Video
We are Sinch: the Customer Communications Cloud
Peers used Sinch for engagement management and communication management
Sinch Competitors
Sinch Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
Sinch Integrations
Sinch integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sinch
Overall Risk Meter
Top Failure Risks for Sinch
Sinch AB News
Sinch is named a Leader in the 2025 Gartner?? Magic Quadrant? for Communications Platforms as a Service (CPaaS)
Sinch has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platforms as a Service (CPaaS). This accolade highlights Sinch's ability to execute and its comprehensive vision in the CPaaS market. The recognition underscores Sinch's commitment to enhancing customer communications through innovations like Sinch AI and expanded platform integrations.
Sinch Named a Leader in the 2025 Gartner® Magic Quadrant for CPaaSThird Year in a Row
Sinch has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) for the third consecutive year. This accolade highlights Sinch's advancements in customer engagement technologies, including AI-driven solutions and expanded platform integrations. The recognition underscores Sinch's global leadership in orchestrating intelligent customer communications.
Sinch Pioneers Next-Generation AI Communications with Model Context Protocol Implementation - Yahoo Finance
Sinch has implemented the Model Context Protocol (MCP) to enhance AI-powered communications. This protocol allows AI agents to effectively manage messaging, voice, email, and verification tasks on Sinch's platform. The implementation supports AI agents in executing communication actions, ensuring compliance and delivery across various channels. Sinch's MCP is available in developer preview and integrates with platforms like Microsoft Azure AI Foundry and OpenAI Agents SDK.
RCS for retail and ecommerce: Richer messages, better results
Sinch highlights the benefits of RCS (Rich Communication Services) for retail and ecommerce in 2025. RCS enables brands to deliver interactive, media-rich messages that drive higher engagement and conversion rates compared to traditional SMS. Sinchs messaging platform supports RCS, allowing retailers to send personalized offers, product carousels, and transactional updates, enhancing customer experience and boosting campaign results.
Sinch AB Profile
Company Name
Sinch AB
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
