Sinch Overview
Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.
Use Cases
Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.
Sinch Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch works with different mediums / channels such as Mobile, and Text SMS,
Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc.
Reviews
"We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp" - Claudia Meira
Sinch, SMS-iTâ„¢, Notificare, MailBot, DataCandy, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sinch
Top Industries
- Automotive
- Financial Services
- Internet
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Sinch Use Cases
How efficiently Does Sinch manage your Engagement Management?
How does Sinch facilitate Communication Management?
What benefits does Sinch offer for Loyalty Management?
What makes Sinch ideal for Campaign Management?
What benefits does Sinch offer for Channel Marketing?
22+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
|
Sinch was instrumental in helping us experiment and test our first RCS campaign. We had a dedicated mobile messaging expert to set goals and objectives with us and then a project team to build the scenario and launch it. Once the campaign was complete, analytical data was instantly available to hel...p us compare with historical campaigns this was invaluable. |
|
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Claudia Meira CIO Avon |
We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp Testimonial By Claudia Meira |
|
Etienne Barennes Customer & Loyalty Project Manager Cdiscount |
Sinch was instrumental in helping us experiment and test our first RCS campaign. We had a dedicated mobile messaging expert to set goals and objectives with us and then a project team to build the scenario and launch it. Once the campaign was complete, analytical data was instantly available to hel...p us compare with historical campaigns this was invaluable. |
|
Claire Laurent Senior Account Director at Publicis Nissan |
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Retail
|
Retail |
CASE STUDY Micromania-ZingRead More |
|
Automotive
|
Automotive |
Case Study NissanRead More |
|
Internet
|
Internet |
Case Study CdiscountRead More |
Video
We are Sinch: the Customer Communications Cloud
Peers used Sinch for engagement management and communication management
Sinch Competitors
Sinch Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
Software Failure Risk Guidance
?for Sinch
Overall Risk Meter
Top Failure Risks for Sinch
Sinch News
Sinch AB: David Ruggiero Join Sinch as Senior Vice President of Sales
David Ruggiero joins Sinch as Senior Vice President of Sales.
David Ruggiero Join Sinch as Senior Vice President of Sales
David Ruggiero joins Sinch as Senior Vice President of Sales.
Sinch named an RCS Business Messaging Leader by Juniper Research
Sinch recognized as a leader in RCS Business Messaging by Juniper Research.
Sinch Profile
Company Name
Sinch
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
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