Sinch: Use-Cases, Insights and Reviews | 2025 Cuspera

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SMS Messaging, Voice, Video & Verification APIs

Sinch Overview

Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.

Use Cases

Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.

Other use cases:

Campaign Management
Channel Marketing
Products & Pricelist Management
Advertisement
Call Recording
Customer Feedback Management
Sales Document Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.

Other priorities:

Enter New Markets Internationally Or Locally
Increase Average Basket Value
Improve Brand Engagement
Improve Efficiency
Build Brand Awareness
Acquire Customers
Scale Best Practices

See all business priorities See less business priorities

Sinch Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch works with different mediums / channels such as Mobile. and Text SMS.

Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.

Reviews

"We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automati...c way" - Giani-Luigi Driesen

Sinch, SMS-iT™, Notificare, DataCandy, Gainsight Platform, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sinch

Top Industries

Automotive
Financial Services
Internet

Popular in

Enterprise
Mid Market
Large Enterprise

Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Sinch Use Cases

How can Sinch enhance your Engagement Management process?

What Are the key features of Sinch for Communication Management?

How does Sinch facilitate Loyalty Management?

Why is Sinch the best choice for Campaign Management?

Why is Sinch the best choice for Channel Marketing?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Giani-Luigi Driesen Application Owner Chatbots Belfius	We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen
Etienne Barennes Customer & Loyalty Project Manager Cdiscount	Sinch was instrumental in helping us experiment and test our first RCS campaign. We had a dedicated mobile messaging expert to set goals and objectives with us and then a project team to build the scenario and launch it. Once the campaign was complete, analytical data was instantly available to hel...p us compare with historical campaigns this was invaluable. Testimonial By Etienne Barennes
Mariana Leite Head Of Commercial iFood	With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite

CUSTOMERS	TESTIMONIALS
Giani-Luigi Driesen Application Owner Chatbots Belfius	We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen
Etienne Barennes Customer & Loyalty Project Manager Cdiscount	Sinch was instrumental in helping us experiment and test our first RCS campaign. We had a dedicated mobile messaging expert to set goals and objectives with us and then a project team to build the scenario and launch it. Once the campaign was complete, analytical data was instantly available to hel...p us compare with historical campaigns this was invaluable. Testimonial By Etienne Barennes
Mariana Leite Head Of Commercial iFood	With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Intermarché Health, Wellness and Fitness	Health, Wellness and Fitness	CASE STUDY Intermarché Elevating the retail experience with rich messaging and conversational AI Read More
FirstBank Banking	Banking	CASE STUDY FirstBank FirstBank improved customer satisfaction by using Sinch's messaging platform, enhancing communication efficiency and engagement. They achieved significant operational improvements and increased customer interactions. Read More
Cdiscount Internet	Internet	Case Study Cdiscount How Cdiscount has seen a 4% increase in revenue and a 9% increase in average basket size with Sinch Read More

Video

We are Sinch: the Customer Communications Cloud

Peers used Sinch for engagement management and communication management

Sinch Competitors

More Sinch Alternatives...

Sinch Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.75/5 ★ Read Reviews (5)
Custom Reports	4.40/5 ★ Read Reviews (26)
Analytics	4.18/5 ★ Read Reviews (8)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.75/5 ★ Read Reviews (5)
Custom Reports	4.40/5 ★ Read Reviews (26)
Analytics	4.18/5 ★ Read Reviews (8)

Sinch Integrations

Sinch integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.50/5 ★

Read Reviews (23)

Data Export

4.22/5 ★

Read Reviews (8)

Software Failure Risk Guidance

for Sinch

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch

Sinch AB News

Sinch AB (CLCMF) Recognized as an Essential App for HubSpot - GuruFocus

Sinch AB is recognized as an essential app for HubSpot by GuruFocus.

09/04/2025 - source

Sinch Expands Partnership with Verizon to Advance RCS Adoption - MarTech Cube

Sinch expands its partnership with Verizon to promote the adoption of Rich Communication Services (RCS).

20/03/2025 - source

Sinch Visuals wins 'Innovation' Award at ad:tech IAA Honours - MediaBrief

Sinch Visuals won the Innovation Award at the ad:tech IAA Honours.

09/03/2025 - source

Sinch AB Feeds

Sinch India elevates Samarth Saxena to Chief Customer Officer - MediaBrief

Sinch India has promoted Samarth Saxena to the position of Chief Customer Officer.

09/04/2025 - source

Sinch announces changes to its management team

Sinch AB announced that Chief Product Officer Sean O'Neal will leave to become CEO of another company. Co-founder Robert Gerstmann will lead the product organization in the interim while a successor is recruited.

26/03/2025 - source

Sinch AB (CLCMF) Q4 2024 Earnings Call Highlights: Navigating Challenges with Strategic ...

Sinch AB's Q4 2024 earnings call highlights their strategic growth efforts amidst challenges.

13/02/2025 - source

Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

Financials

IPO