Sinch Overview
Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.
Use Cases
Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.
Sinch Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch works with different mediums / channels such as Mobile. and Text SMS.
Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.
Reviews
"We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs." - Claire Laurent
Peer review evidence (same sources as the product rating summary)
"...Sinch Engage uses personalized video to drive loyalty and reduce churn, enabling brands to make one-to-one connections with their consumers...." Mobile Marketing and Advertising Tech Company Vehicle Relaunches as Sinch Engage, Setting a New Standard for Personalized, Relevant Customer Engagement
"...It s also Facebook messages, WhatsApp communications, and more. ..." Consumers 35X More Likely To See Brands Texts vs Emails
"...Marketers have entered the post-loyalty era and customers are mostly tuning out loyalty programs as inauthentic...." Mobile Marketing and Advertising Tech Company Vehicle Relaunches as Sinch Engage, Setting a New Standard for Personalized, Relevant Customer Engagement
Sinch, ChurnZero, TalkToTheManager, Notificare, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sinch
Top Industries
- Automotive
- Financial Services
- Internet
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.
Sinch Customer wins, Customer success stories, Case studies
What Are the key features of Sinch for Engagement Management?
How can Sinch enhance your Communication Management process?
What solutions does Sinch provide for Loyalty Management?
What solutions does Sinch provide for Campaign Management?
How can Sinch enhance your Channel Marketing process?
11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
|
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon |
|
We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Claire Laurent Senior Account Director at Publicis Nissan |
We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs. Testimonial By Claire Laurent |
|
Simon Dixon Demand Manager in Communication Delivery & Logistics Nationwide Building Society |
In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. Testimonial By Simon Dixon |
|
Giani-Luigi Driesen Application Owner Chatbots Belfius |
We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen |
We are Sinch: the Customer Communications Cloud
Peers used Sinch for engagement management and communication management
Sinch Competitors
Sinch Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
Sinch Integrations
Sinch integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sinch
Overall Risk Meter
Top Failure Risks for Sinch
Sinch AB News
Sinch Named a leader in the 2026 Gartner Magic Quadrant for Communications Platform as a Service
Sinch has been recognized as a leader in the 2026 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) for the fourth consecutive year. This accolade highlights Sinch's commitment to integrating AI-native capabilities with carrier-grade reliability, supporting global enterprises in operationalizing intelligent customer communications. Sinch's extensive partner ecosystem and robust global carrier network underpin its leadership in the CPaaS market.
Sinch reports first quarter 2026 results
Sinch reported its first quarter 2026 financial results, highlighting a 3% organic revenue growth and a 10% increase in adjusted EBITDA. The company also announced a strategic partnership with Lovable and launched new AI-driven products, including Agentic Conversations and Voice Relay. Sinch was named a leader in the IDC MarketScape for Communications Engagement Platforms and won a Juniper Research award for RCS Monetization.
Sinch AB: Sinch named 2026 Adobe Customer Experience Orchestration ...
Sinch has been named the 2026 Adobe Customer Experience Orchestration Technology Partner of the Year. This award highlights Sinch's leadership in enabling brands to deliver real-time, personalized customer experiences across messaging channels within the Adobe ecosystem. Sinch's collaboration with Adobe enhances the Adobe Experience Cloud, facilitating connected and engaging customer journeys.
Sinch AB Named Adobe 2026 CX Orchestration Partner of the Year
Sinch AB has been named Adobe's 2026 Customer Experience Orchestration Technology Partner of the Year. This recognition highlights Sinch's strategic shift from a low-margin SMS wholesaler to a high-growth enterprise software provider. The partnership with Adobe allows Sinch to integrate its Conversation API and Moments platform with Adobe Experience Cloud, enhancing its market position and increasing its gross margin.
Sinch AB Profile
Company Name
Sinch AB
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
