Sinch Overview
Sinch offers a global SMS API for business text messaging. Instant customer reach is enabled by scalable messaging services.
Use Cases
Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Sinch.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sinch.
Sinch Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch works with different mediums / channels such as Mobile. and Text SMS.
Sinch's features include Personalization, Alerts: Popups & Notifications, Feedback Surveys, etc. and Sinch support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Sinch analytics capabilities include Custom Reports, and Analytics.
Reviews
"Sinch was instrumental in helping us experiment and test our first RCS campaign. We had a dedicated mobile messaging expert to set goals and objectives with us and then a project team to build the scenario and launch it. Once the campaign was comple...te, analytical data was instantly available to help us compare with historical campaigns this was invaluable." - Etienne Barennes
Peer review evidence (same sources as the product rating summary)
"...The post Sinch acquires myElefant to bolster mobile engagement services appeared first on Business of Apps...." Sinch acquires myElefant to bolster mobile engagement services
"...This RCS campaign showed improved performance when compared to previous campaigns that had used standard text-based SMS to send messages...." Case Study Cdiscount
"...Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp..." Testimonial by Claudia Meira, CIO, Avon
Sinch, ChurnZero, TalkToTheManager, Notificare, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sinch
Top Industries
- Automotive
- Financial Services
- Internet
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Sinch is popular in Automotive, Financial Services, and Internet and is widely used by Enterprise, Mid Market, and Large Enterprise.
Sinch Customer wins, Customer success stories, Case studies
What benefits does Sinch offer for Engagement Management?
What Are the key features of Sinch for Communication Management?
How can Sinch enhance your Loyalty Management process?
What Are the key features of Sinch for Campaign Management?
How does Sinch address your Channel Marketing Challenges?
11 buyers and buying teams have used Cuspera to assess how well Sinch solved their Customer Success Platform needs. Cuspera uses 491 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sinch was instrumental in helping us experiment and test our first RCS campaign. We had a dedicated mobile messaging expert to set goals and objectives with us and then a project team to build the scenario and launch it. Once the campaign was complete, analytical data was instantly available to hel...p us compare with historical campaigns this was invaluable. |
|
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Etienne Barennes Customer & Loyalty Project Manager Cdiscount |
Sinch was instrumental in helping us experiment and test our first RCS campaign. We had a dedicated mobile messaging expert to set goals and objectives with us and then a project team to build the scenario and launch it. Once the campaign was complete, analytical data was instantly available to hel...p us compare with historical campaigns this was invaluable. |
|
Mariana Leite Head Of Commercial iFood |
With Chatlayer customer satisfaction of fully automated tickets rose significantly to 94,5%. We were able to integrate the Chatlayer platform easily with our existing CRM platform. Testimonial By Mariana Leite |
|
Giani-Luigi Driesen Application Owner Chatbots Belfius |
We fully automated our FNOL (First Notification of Loss) process using the conversational ai platform from Chatlayer. We saved more than 500 hours per month on a single product and are now handling more than 27000 claims per year in a fully automatic way Testimonial By Giani-Luigi Driesen |
Cursor
Sinch Q2 Growth Led by Americas as AI Partnerships and Leadership Changes Reshape Strategy
We are Sinch: the Customer Communications Cloud
Peers used Sinch for engagement management and communication management
Sinch Competitors
Sinch Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (8) |
Sinch Integrations
Sinch integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sinch
Overall Risk Meter
Top Failure Risks for Sinch
Sinch AB News
MessageMedia rebrands as Sinch Engage in Australia
MessageMedia is rebranding to Sinch Engage in Australia, aligning with Sinch's global network and AI capabilities. The rebrand aims to enhance customer engagement strategies by integrating local support with global resources. Existing products and services remain unchanged, ensuring continuity in SMS, MMS, and WhatsApp capabilities while introducing new channels like Rich Communication Services (RCS).
Sinch rebrands MessageMedia as Sinch Engage in Australia
Sinch has rebranded its MessageMedia platform as Sinch Engage in Australia. The rebranding will not affect existing customers, as the platform will continue to offer SMS, MMS, WhatsApp, and local support without changes to products or pricing.
Sinch Launches Agent Tools to Help Developers Build AI-Powered Communication Applications
Sinch has launched Agent Tools, a suite designed to aid developers in building AI-powered communication applications. The tools integrate with popular development environments like Visual Studio Code and JetBrains, supporting AI-assisted coding tools such as GitHub Copilot and ChatGPT. Features include Simulator Mode for testing integrations without live API calls, enhancing the developer experience with Sinch's platform.
Sinch Launches Agent Tools to Bring AI Coding Assistants Directly into ...
Sinch has launched Agent Tools, a developer toolkit that integrates its communications platform with popular IDEs and AI coding assistants like VS Code, JetBrains, GitHub Copilot, and ChatGPT Desktop. This integration allows developers to build, test, and deploy applications using Sinch's infrastructure directly within their coding environments, enhancing AI-assisted software development workflows.
Sinch AB Profile
Company Name
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
