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FullStory vs Acoustic Experience Analytics: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for FullStory medium Failure Risk for Acoustic Experience Analytics medium
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Comparison Summary

This comparison report of FullStory vs. Acoustic Experience Analytics is based on a specific set of business needs and context. The comparison uses 2558 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing FullStory and Acoustic Experience Analytics

FullStory, Acoustic Experience Analytics, Algolia, Mouseflow, etc., belong to a category of solutions that help Conversion Rate Optimization. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

FullStory covers Engagement Management with Website, Products & Pricelist Management, Helpdesk Management with Chat, Customer Feedback Management, etc.

Acoustic Experience Analytics focuses on Engagement Management with Website, Competitive Intelligence, Rating And Review Management with Mobile, Social Media Management with Website, etc.

"The user frustration metrics in FullStory help us zoom in on issues that we weren’t even aware of. When you look at a website every day, it’s easy to become desensitized to the barriers that can exist for first-time visitors and potential customers.... With FullStory, we can quickly figure out why users are behaving in certain ways and uncover issues and growth opportunities that weren’t even on our radar. " - Michelle Smith

"Acoustic does not just help you implement: they serve as trusted advisors that help you meet your business goals. We greatly value our partnership with Acoustic — particularly the opportunities to connect with our industry peers via Experience Analy...tics user groups, which have given us some exciting new ideas about how to use the solution. " - Gabriela Mercer

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo FullStory

Focus area

FullStory is better than Acoustic Experience Analytics for

Software Failure Risk

  • medium

logo Acoustic Experience Analytics

Focus area

Software Failure Risk

  • medium

About

FullStory - Digital Experience Analytics, Session Replay, Heatmaps

Make customer experience your competitive advantage

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

64

14

Total Goals
(we found evidences for)

12

4

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (150)

Read Reviews (15)

engaging and following up

Read Reviews (68)

Read Reviews (5)

products & pricelist management

Read Reviews (43)

Read Reviews (0)

helpdesk management

Read Reviews (39)

Read Reviews (0)

customer feedback management

Read Reviews (36)

Read Reviews (1)

measuring net promoter score

Read Reviews (15)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (0)

training & onboarding

Read Reviews (28)

Read Reviews (0)

collaboration

Read Reviews (24)

Read Reviews (0)

workflow management

Read Reviews (16)

Read Reviews (0)

content management

Read Reviews (9)

Read Reviews (0)

content sharing

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (7)

Read Reviews (2)

customer case management

Read Reviews (6)

Read Reviews (0)

social media management

Read Reviews (6)

Read Reviews (1)

social media analytics

Read Reviews (6)

Read Reviews (1)

conversion management

Read Reviews (6)

Read Reviews (1)

communication management

Read Reviews (5)

Read Reviews (0)

sending & publishing communications

Read Reviews (4)

Read Reviews (0)

sales document management

Read Reviews (5)

Read Reviews (0)

proposal & quote management

Read Reviews (4)

Read Reviews (0)

account management

Read Reviews (5)

Read Reviews (0)

knowledge management

Read Reviews (4)

Read Reviews (0)

lifetime value management

Read Reviews (3)

Read Reviews (0)

segmentation and targeting

Read Reviews (3)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (2)

contact list management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Increase sales & revenue

  • Launch new products

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve internal communications

  • Improve efficiency

  • Grow market share

  • Improve ROI

  • Establish thought leadership

  • See 9 more

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Increase sales & revenue

  • See 1 more

Top Channels

Channels Used

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting