Comparison Summary
This comparison report of Genesys PureConnect vs. Calabrio ONE is based on a specific set of business needs and context. The comparison uses 3841 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Genesys PureConnect and Calabrio ONE
Genesys PureConnect, Calabrio ONE, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Genesys PureConnect covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Conference Call Management with Offline, etc.
Calabrio ONE focuses on Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Forecasting with Phone Calls, Helpdesk Management with Phone Calls, etc.
"We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousa...nds of dollars annually. " - Paul Staehlin
"Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts " - J Ryan Bradley
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Genesys PureConnect
Focus area
Genesys PureConnect is better than Calabrio ONE for
Software Failure Risk
About
Genesys | all-in-one omnichannel contact center and communications solution
Contact Center Workforce Optimization | Calabrio ONE
Age
1990
Financials
PRIVATE
M&A
Business Need
Total Processes
(we found evidences for)
59
34
Total Goals
(we found evidences for)
11
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Improve ROI
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Improve internal communications
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Scale best practices
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Improve stakeholder relations
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Launch new products
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Improve digital and social presence
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Enter new markets internationally or locally
- See 8 more
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Acquire customers
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Enhance customer relationships
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Grow market share
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Improve consistency
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Scale best practices
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Improve efficiency
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Enter new markets internationally or locally
- See 4 more
Top Channels
Channels Used
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phone calls
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offline
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point of sale
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review sites
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Amazon
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e-mail
- See 3 more
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phone calls
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offline
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point of sale
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review sites
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Amazon
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e-mail
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
