Genesys PureConnect Overview
Genesys PureConnectâ„¢ is an all-in-one omnichannel contact center solution for cloud and on-premises markets. It integrates call center software with various communication channels and CRM systems for better customer response.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Engagement Management, as the business use cases that they have been most satisfied with while using Genesys PureConnect.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Genesys PureConnect.
Genesys PureConnect Use-Cases and Business Priorities: Customer Satisfaction Data
Genesys PureConnect works with different mediums / channels such as Phone Calls. Offline. Events etc.
Genesys PureConnect's features include Recording, Alerts: Popups & Notifications, Personalization, etc. and Genesys PureConnect support capabilities include Phone Support, Email Support, Chat Support, etc. also Genesys PureConnect analytics capabilities include Analytics, and Custom Reports.
Reviews
"We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousa...nds of dollars annually." - Paul Staehlin
Genesys PureConnect, NICE CXone, Bright Pattern, QueueMetrics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Genesys PureConnect
Top Industries
- Telecommunications
- Hospital & Health Care
- Utilities
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Genesys PureConnect is popular in Telecommunications, Hospital & Health Care, and Utilities and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Genesys PureConnect Use Cases
What makes Genesys PureConnect ideal for Helpdesk Management?
Why is Genesys PureConnect the best choice for Call Recording?
What makes Genesys PureConnect ideal for Engagement Management?
How can Genesys PureConnect optimize your Conference Call Management Workflow?
What Are the key features of Genesys PureConnect for Contact List Management?
39+ more Business Use Cases
63 buyers and buying teams have used Cuspera to assess how well Genesys PureConnect solved their Contact Center Software needs. Cuspera uses 2945 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousands of dollars annually. Testimonial By Paul Staehlin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Paul Staehlin Director of Operations EMS |
We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousands of dollars annually. Testimonial By Paul Staehlin |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Telecommunications
|
Telecommunications |
Case Study EMSRead More |
|
Telecommunications
|
Telecommunications |
Case Study EMSRead More |
|
Telecommunications
|
Telecommunications |
Case Study EMSRead More |
Frequently Asked Questions(FAQ)
for Genesys PureConnect
What is Genesys PureConnect?
Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures.
Genesys PureConnect features include Call Center software with Email, Chat, Messaging, Chatbots, Voicebots, Integrations and Apps and Automated routing. The Call Center software is built to enable responding to customers in real-time on channels of their choice which includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share and more.
The software enables centralization of emails with the other customer communication channels enabling better response and faster solution to customer problems. Genesys PureConnect integrates seamlessly with the other systems in the business including the CRM systems from Salesforce, Oracle and Microsoft.
What is Genesys PureConnect used for?
What are the top features of Genesys PureConnect?
Who uses Genesys PureConnect?
What are Genesys PureConnect alternatives?
Where is Genesys PureConnect located?
Peers used Genesys PureConnect for helpdesk management and call recording
Genesys PureConnect Competitors
Genesys PureConnect Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (23) |
| Analytics | Read Reviews (143) |
| Custom Reports | Read Reviews (379) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (23) |
| Analytics | Read Reviews (143) |
| Custom Reports | Read Reviews (379) |
Software Failure Risk Guidance
?for Genesys PureConnect
Overall Risk Meter
Top Failure Risks for Genesys PureConnect
Genesys Cloud Services, Inc News
Genesys Named a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service for 10th Consecutive Year - Business Wire
Genesys has been recognized as a leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service for the 10th year.
Modivcare Boosts Health Care Experiences with Genesys Cloud AI - Business Wire
Modivcare is enhancing healthcare experiences by using Genesys Cloud AI technology.
Modivcare Boosts Health Care Experiences with Genesys Cloud AI | MODV Stock News - StockTitan
Modivcare enhances healthcare services using Genesys Cloud AI technology, improving patient experiences and operational efficiency.
Genesys Cloud Services, Inc Profile
HQ Location
2001 Junipero Serra BlvdDaly City, CA 94014, USA
Employees
5001-10000
Social
Financials
PRIVATE
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