Genesys PureConnect Overview
Genesys PureConnectâ„¢ is an all-in-one omnichannel contact center solution for cloud and on-premises markets. It integrates call center software with various communication channels and CRM systems for better customer response.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Engagement Management, as the business use cases that they have been most satisfied with while using Genesys PureConnect.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Genesys PureConnect.
Genesys PureConnect Use-Cases and Business Priorities: Customer Satisfaction Data
Genesys PureConnect works with different mediums / channels such as Phone Calls, Offline, Events, etc.
Genesys PureConnect's features include Recording, Alerts: Popups & Notifications, Personalization, etc.
Reviews
"We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousa...nds of dollars annually." - Paul Staehlin
Genesys PureConnect, NICE CXone, Bright Pattern, QueueMetrics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Genesys PureConnect
Top Industries
- Telecommunications
- Hospital & Health Care
- Utilities
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Genesys PureConnect is popular in Telecommunications, Hospital & Health Care, and Utilities and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Genesys PureConnect Use Cases
What benefits does Genesys PureConnect offer for Helpdesk Management?
What solutions does Genesys PureConnect provide for Call Recording?
What solutions does Genesys PureConnect provide for Engagement Management?
How can Genesys PureConnect optimize your Conference Call Management Workflow?
What benefits does Genesys PureConnect offer for Contact List Management?
39+ more Business Use Cases
63 buyers and buying teams have used Cuspera to assess how well Genesys PureConnect solved their Contact Center Software needs. Cuspera uses 2945 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousands of dollars annually. Testimonial By Paul Staehlin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Paul Staehlin Director of Operations EMS |
We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousands of dollars annually. Testimonial By Paul Staehlin |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Telecommunications
|
Telecommunications |
Case Study EMSRead More |
Transportation/Trucking/Railroad
|
Transportation/Trucking/Railroad |
CASE STUDY L’olivierRead More |
|
Telecommunications
|
Telecommunications |
Case Study EMSRead More |
Frequently Asked Questions(FAQ)
for Genesys PureConnect
What is Genesys PureConnect?
Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures.
Genesys PureConnect features include Call Center software with Email, Chat, Messaging, Chatbots, Voicebots, Integrations and Apps and Automated routing. The Call Center software is built to enable responding to customers in real-time on channels of their choice which includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share and more.
The software enables centralization of emails with the other customer communication channels enabling better response and faster solution to customer problems. Genesys PureConnect integrates seamlessly with the other systems in the business including the CRM systems from Salesforce, Oracle and Microsoft.
What is Genesys PureConnect used for?
What are the top features of Genesys PureConnect?
Who uses Genesys PureConnect?
What are Genesys PureConnect alternatives?
Where is Genesys PureConnect located?
Peers used Genesys PureConnect for helpdesk management and call recording
Genesys PureConnect Competitors
Genesys PureConnect Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (23) |
| Analytics | Read Reviews (143) |
| Custom Reports | Read Reviews (379) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (23) |
| Analytics | Read Reviews (143) |
| Custom Reports | Read Reviews (379) |
Software Failure Risk Guidance
?for Genesys PureConnect
Overall Risk Meter
Top Failure Risks for Genesys PureConnect
Genesys News
Genesys Earns 2024 Great Place to Work Certification | Business Wire
Genesys earns 2024 Great Place to Work certification, recognized for inclusion and work-life balance, with high employee satisfaction across 14 countries.
Introducing AC programmable power with the launch of the new GENESYS AC and GENESYS AC PRO
Genesys launches new programmable power products: GENESYS AC and GENESYS AC PRO, expanding their power solutions offerings.
Genesys International Awarded Rs 35 Crore Projects by NEOM and Saudi Geological Survey
Genesys International secures Rs 35 crore projects from NEOM and Saudi Geological Survey for mapping technology initiatives.
Genesys Profile
HQ Location
2001 Junipero Serra BlvdDaly City, CA 94014, USA
Employees
5001-10000
Social
Financials
PRIVATE
Get a personalised risk report for Genesys PureConnect
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Genesys PureConnect may get in touch with you regarding your request.
Request Custom Quote
Genesys will get in touch with you regarding your request.