Comparison Summary
This comparison report of Genesys PureConnect vs. Intermedia Contact Center is based on a specific set of business needs and context. The comparison uses 3846 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Genesys PureConnect and Intermedia Contact Center
Genesys PureConnect, Intermedia Contact Center, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Genesys PureConnect covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Conference Call Management with Offline, etc.
Intermedia Contact Center focuses on Collaboration with Video, Sales Document Management, Training & Onboarding, Engagement Management with Video, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Genesys PureConnect
Focus area
Genesys PureConnect is better than Intermedia Contact Center for
Software Failure Risk
Intermedia Contact Center
Focus area
Intermedia Contact Center is better than Genesys PureConnect for
Software Failure Risk
About
Genesys | all-in-one omnichannel contact center and communications solution
Intermedia Contact Center | improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
Age
1990
Financials
PRIVATE
NA
Business Need
Total Processes
(we found evidences for)
59
32
Total Goals
(we found evidences for)
11
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Improve ROI
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Improve internal communications
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Scale best practices
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Improve stakeholder relations
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Launch new products
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Improve digital and social presence
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Enter new markets internationally or locally
- See 8 more
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Enhance customer relationships
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Acquire customers
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Enter new markets internationally or locally
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Scale best practices
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Improve efficiency
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Improve internal communications
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Launch new products
- See 4 more
Top Channels
Channels Used
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phone calls
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video
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mobile
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e-mail
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chat
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offline
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on premises
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text SMS
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games
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events
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trade shows
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user generated content
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blogs
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channel partners
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omnichannel
- See 12 more
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phone calls
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video
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mobile
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e-mail
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chat
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offline
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on premises
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text SMS
-
games
-
events
-
trade shows
-
user generated content
-
blogs
-
channel partners
-
omnichannel
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
