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Compare GetFeedback vs Enghouse Insights

Failure Risk Guidance Security Report ?

Failure Risk for GetFeedback low Failure Risk for Enghouse Insights medium
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Comparison Summary

For GetFeedback vs Enghouse Insights comparison, Our AI algorithm looked at 3791 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using GetFeedback and Enghouse Insights to solve their respective business needs.

Pros and cons of GetFeedback and Enghouse Insights

GetFeedback is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys with E-Mail where as Enghouse Insights is focused towards Market Research and Helpdesk Management with Phone Calls .

Both GetFeedback and Enghouse Insights are Customer Feedback Management software, peers recommend GetFeedback for measuring net promoter score and Measuring CSAT where as Enghouse Insights is more known for Market research .

logo GetFeedback

Focus area

GetFeedback is better than Enghouse Insights for

Software Failure Risk

  • low

logo Enghouse Insights

Focus area

Enghouse Insights is better than GetFeedback for

Software Failure Risk

  • medium

About

Feedback Management Tool to Collect, Integrate, Visualize CX data

Technology for data-driven decision making

Age

1999

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

63

18

Total Goals
(we found evidences for)

15

1

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (542)

Read Reviews (5)

measuring net promoter score

Read Reviews (172)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (108)

Read Reviews (0)

engagement management

Read Reviews (142)

Read Reviews (2)

engaging and following up

Read Reviews (105)

Read Reviews (2)

campaign management

Read Reviews (29)

Read Reviews (0)

campaign monitoring

Read Reviews (23)

Read Reviews (0)

training & onboarding

Read Reviews (29)

Read Reviews (2)

social media management

Read Reviews (26)

Read Reviews (0)

social media analytics

Read Reviews (25)

Read Reviews (0)

workflow management

Read Reviews (26)

Read Reviews (1)

communication management

Read Reviews (20)

Read Reviews (1)

sending & publishing communications

Read Reviews (18)

Read Reviews (1)

loyalty management

Read Reviews (18)

Read Reviews (0)

customise loyalty program

Read Reviews (17)

Read Reviews (0)

helpdesk management

Read Reviews (14)

Read Reviews (8)

lifetime value management

Read Reviews (11)

Read Reviews (0)

content management

Read Reviews (10)

Read Reviews (0)

content publishing

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (8)

Read Reviews (1)

rating and review management

Read Reviews (7)

Read Reviews (0)

sales review & feedback

Read Reviews (6)

Read Reviews (0)

contact list management

Read Reviews (6)

Read Reviews (0)

sales call management

Read Reviews (5)

Read Reviews (0)

sales document management

Read Reviews (5)

Read Reviews (1)

contract management

Read Reviews (2)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (1)

relationship management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (0)

customer case management

Read Reviews (3)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (1)

lead qualification

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve ROI

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Increase average basket value

  • Improve consistency

  • Improve efficiency

  • Establish thought leadership

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • See 12 more

  • Grow market share

Top Channels

Channels Used

  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more

  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting