GetFeedback Overview

GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Campaign Management, as the business use cases that they have been most satisfied with while using GetFeedback.

Other use cases:

  • Onboarding
  • Automated Workflows
  • Social Media Analytics
  • Sending & Publishing Communications
  • Customise Loyalty Program
  • Helpdesk Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using GetFeedback.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve ROI
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Efficiency
  • Establish Thought Leadership
  • Improve Employee Experience
  • Improve Product Experience
  • Grow Market Share
  • Improve Digital And Social Presence
See all business priorities See less business priorities

GetFeedback Use-Cases and Business Priorities: Customer Satisfaction Data

GetFeedback works with different mediums / channels such as E-Mail.

GetFeedback's features include Embedded Survey Forms, Personalization, Dashboard, etc. and GetFeedback support capabilities include 24/7 Support, Email Support, Phone Support, etc. also GetFeedback analytics capabilities include Analytics, and Custom Reports.

Reviews

"GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key." - Lauren Jenkins

Peer review evidence (same sources as the product rating summary)

"...With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey...." Peer review from SurveyMonkey
"...It helps us to better understand our customers by launching engaging surveys...." Peer review by Natalia F.
"...Powered by our parent company Campaign Monitor, this makes emailing your surveys extremely easy and gives the emails you send a professional, branded look and feel. ..." How to Distribute Surveys to Get Quality Responses

GetFeedback, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for GetFeedback

Top Industries

  • Information Technology and Services
  • Computer Software
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

GetFeedback is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Mid Market, Small Business, and Enterprise.

GetFeedback Customer wins, Customer success stories, Case studies

What Are the key features of GetFeedback for Collecting Feedback?

How does GetFeedback facilitate Engaging Conversational Surveys?

What solutions does GetFeedback provide for Campaign Management?

How can GetFeedback optimize your Onboarding Workflow?

What Are the key features of GetFeedback for Automated Workflows?

11 buyers and buying teams have used Cuspera to assess how well GetFeedback solved their Customer Feedback Management needs. Cuspera uses 3621 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
GetFeedback testimonial

Lauren Jenkins

Business Development
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins
GetFeedback testimonial

Dan Darcy

SVP, Global Enablement

Salesforce
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy
GetFeedback testimonial

Mike Cancel

Operations Manager

Pandora
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action.

Testimonial By Mike Cancel
CUSTOMERS TESTIMONIALS
GetFeedback testimonial

Lauren Jenkins

Business Development
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins
GetFeedback testimonial

Dan Darcy

SVP, Global Enablement

Salesforce
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy
GetFeedback testimonial

Mike Cancel

Operations Manager

Pandora
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action.

Testimonial By Mike Cancel
 

YES Communities - Real Estate - Medium

Denver, USA

SurveyMonkey helped YES Communities boost employee retention by 500%. The company switched from Qualtrics to SurveyMonkey for easier, more actionable employee feedback. SurveyMonkey enabled YES to co...llect candid insights through exit surveys, engagement surveys, and onboarding feedback. Survey completion rates jumped from 60% to 93%. YES used these insights to improve job descriptions, training, and benefits, leading to longer employee tenure.

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Yu-Ai Kai - Non Profit Organization Management - Small

San Jose, USA

Yu-Ai Kai used SurveyMonkey to gather feedback from its senior members after reopening post-pandemic. The nonprofit collected hundreds of survey responses to understand member needs and set new goals.... SurveyMonkey helped Yu-Ai Kai analyze data by age, gender, and location, leading to quick improvements like more parking and new class sessions. The organization achieved an NPS of 85, guiding future strategies and validating ongoing changes. Member feedback directly shaped programming and communications.

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woom - Consumer Goods - Medium

Austin, USA

SurveyMonkey helped woom, a children's bike manufacturer, collect feedback from employees and customers worldwide. Woom used multilingual surveys to improve employee engagement and customer satisfact...ion. The first global employee survey had a 78% response rate and a 46 eNPS. Learning and development surveys led to an 86% satisfaction score. Customer feedback helped woom improve bike assembly instructions and the unboxing experience.

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Women's March Global - Nonprofit Organization Management - Small

New York, USA

SurveyMonkey Enterprise helped Women's March Global launch a global survey on women's and gender-diverse issues. The nonprofit needed data to lobby governments and address a rise in domestic violence.... SurveyMonkey enabled them to collect responses from over 170 countries in 15 languages. Built-in analysis tools let chapter leaders quickly identify urgent local issues. The data supported targeted action plans and was shared with 75 partner organizations.

Read more →
 

Western Australian Police Union - Government Administration - Small

Perth, Australia

SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run over 45 surveys, achieving a 90% completion rate. Survey in...sights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.

Read more →
 

Golden State Warriors - Entertainment - Large

San Francisco, USA

SurveyMonkey helps the Golden State Warriors collect feedback from fans and employees. The team uses SurveyMonkey to improve customer experience at games and events. They also use it for market resea...rch to find new business opportunities. Employee feedback guides diversity and inclusion programs. Real-time insights help leaders make fast, data-driven decisions. The Warriors rely on SurveyMonkey to create better experiences for everyone.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing GetFeedback

What is GetFeedback?

GetFeedback is a Customer Experience Feedback Platform that helps to capture real-time customer feedback with easy-to-use surveys and take action to deliver great customer experience. It helps to enhance customer relationships, scale best practices and improve ROI.

It unifies customer feedback with operational data from other systems to get a holistic view of the customer and automate feedback collection at key touchpoints throughout the customer journey to scale the CX program. GetFeedback Seamlessly integrate with business systems like Salesforce, Slack, and Jira, to better coordinate responses across the organization. This agile CX solution lets to deliver great experiences to meet the changing needs of the customers.

Some of its features include quickly send surveys via email and SMS that match the brand look and feel, automate feedback throughout the customer journey, deeply integrate with Salesforce for survey triggering and personalization, capture targeted feedback based on behaviors and demographic profiles, effortlessly capture feedback wherever your customers are and more.

What is GetFeedback used for?

GetFeedback is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Campaign Management .

What are the top features of GetFeedback?

Embedded survey forms, Personalization and Dashboard are some of the top features of GetFeedback.

Who uses GetFeedback?

GetFeedback is used by Information Technology And Services, Computer Software and Internet among other industries.

What are GetFeedback alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for GetFeedback.

Where is GetFeedback located?

GetFeedback is headquartered at 1 Curiosity Way San Mateo, California 94403 United States.
lightning

Peers used GetFeedback for Collecting feedback and Engaging conversational surveys

GetFeedback Competitors

GetFeedback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.80/5 ★

Read Reviews (3)
Analytics

4.70/5 ★

Read Reviews (158)
Custom Reports

4.49/5 ★

Read Reviews (353)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.80/5 ★

Read Reviews (3)
Analytics

4.70/5 ★

Read Reviews (158)
Custom Reports

4.49/5 ★

Read Reviews (353)

GetFeedback Integrations

GetFeedback integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.50/5 ★

Read Reviews (191)
Data Export

4.22/5 ★

Read Reviews (135)

Few API Integrations for GetFeedback

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for GetFeedback

Overall Risk Meter

Low Medium High

Top Failure Risks for GetFeedback

SurveyMonkey Inc News

Product

SurveyMonkey announced the launch of plugin in ChatGPT

SurveyMonkey launched a new plugin for ChatGPT, enabling users to create, edit, and analyze surveys directly within the chat interface. This integration allows teams to gather and interpret feedback seamlessly, enhancing decision-making processes without leaving ChatGPT. The plugin is powered by Model Context Protocol and is available via the ChatGPT Plugin Directory.

Read more →
Product

SurveyMonkey launches ChatGPT plugin | News

SurveyMonkey has launched a ChatGPT plugin that enables users to integrate customer, employee, and market feedback into ChatGPT's large-language model. The plugin allows for natural language survey creation and response analysis within ChatGPT, leveraging the model context protocol standard for seamless data interaction.

Read more →
Product

SurveyMonkey Unveils Dashboard for Real-Time Survey Insights and Trends

SurveyMonkey has launched a new dashboard for small business owners, enabling real-time survey insights and trend monitoring. The dashboard integrates survey responses with analytics, allowing businesses to track customer sentiment and make data-driven decisions. This tool aims to streamline operations and enhance customer satisfaction by providing quick access to key performance indicators.

Read more →
Product

SurveyMonkey launches plugin in ChatGPT

SurveyMonkey has launched a new plugin for ChatGPT, enabling users to create and analyze surveys directly within the AI platform. This integration allows teams to gather and utilize real-time feedback without leaving ChatGPT, enhancing decision-making processes. The plugin is powered by Model Context Protocol and is available in the ChatGPT Plugin Directory.

Read more →

SurveyMonkey Inc Profile

Company Name

SurveyMonkey Inc

Company Website

https://www.surveymonkey.com/

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE