GetFeedback Overview
GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Campaign Management, as the business use cases that they have been most satisfied with while using GetFeedback.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using GetFeedback.
GetFeedback Use-Cases and Business Priorities: Customer Satisfaction Data
GetFeedback works with different mediums / channels such as E-Mail.
GetFeedback's features include Embedded Survey Forms, Personalization, Dashboard, etc. and GetFeedback support capabilities include 24/7 Support, Email Support, Phone Support, etc. also GetFeedback analytics capabilities include Analytics, and Custom Reports.
Reviews
"GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables... us to connect feedback data with operational data to quickly access insights and take action." - Mike Cancel
Peer review evidence (same sources as the product rating summary)
"...My purposes were to use Getfeedback for creating an NPS and CSAT structure within Salesforce...." Peer review by Simon W., Legal Services
"...Evaluate customer support interactions and act on issues faster. ..." Case Study Vena
"...The data we obtain from the software is important for the planning and launch of marketing campaigns and the development of new products...." Peer review by User
GetFeedback, Zenloop, Listen360 Customer Engagement Platform, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for GetFeedback
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
GetFeedback is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
GetFeedback Customer wins, Customer success stories, Case studies
How does GetFeedback facilitate Collecting Feedback?
What solutions does GetFeedback provide for Engaging Conversational Surveys?
How can GetFeedback optimize your Campaign Management Workflow?
How does GetFeedback address your Onboarding Challenges?
How does GetFeedback facilitate Automated Workflows?
11 buyers and buying teams have used Cuspera to assess how well GetFeedback solved their Customer Feedback Management needs. Cuspera uses 3621 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action. |
|
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins |
|
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GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mike Cancel Operations Manager Pandora |
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action. |
|
Lauren Jenkins Business Development |
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins |
|
Dan Darcy SVP, Global Enablement Salesforce |
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy |
Barcel Hotel Group Selects Momentive To Power Its Global Customer Experience Program With GetFeedback
Luxury Retailer Christofle Selects GetFeedback By Momentive To Bring In-store Excellence Online And Elevate Customer Experience
Frequently Asked Questions(FAQ)
for GetFeedback
What is GetFeedback?
GetFeedback is a Customer Experience Feedback Platform that helps to capture real-time customer feedback with easy-to-use surveys and take action to deliver great customer experience. It helps to enhance customer relationships, scale best practices and improve ROI.
It unifies customer feedback with operational data from other systems to get a holistic view of the customer and automate feedback collection at key touchpoints throughout the customer journey to scale the CX program. GetFeedback Seamlessly integrate with business systems like Salesforce, Slack, and Jira, to better coordinate responses across the organization. This agile CX solution lets to deliver great experiences to meet the changing needs of the customers.
Some of its features include quickly send surveys via email and SMS that match the brand look and feel, automate feedback throughout the customer journey, deeply integrate with Salesforce for survey triggering and personalization, capture targeted feedback based on behaviors and demographic profiles, effortlessly capture feedback wherever your customers are and more.
What is GetFeedback used for?
What are the top features of GetFeedback?
Who uses GetFeedback?
What are GetFeedback alternatives?
Where is GetFeedback located?
Peers used GetFeedback for Collecting feedback and Engaging conversational surveys
GetFeedback Competitors
GetFeedback Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (158) |
| Custom Reports | Read Reviews (353) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (158) |
| Custom Reports | Read Reviews (353) |
GetFeedback Integrations
GetFeedback integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for GetFeedback
Software Failure Risk Guidance
?for GetFeedback
Overall Risk Meter
Top Failure Risks for GetFeedback
SurveyMonkey Inc News
SurveyMonkey Stays in the Fast Lane With Albon
SurveyMonkey has renewed its sponsorship partnership with Williams Formula 1 driver Alex Albon for the 2026 season. The collaboration involves using SurveyMonkey's platform to engage Albon's 6.6 million social media followers, generating insights for content and merchandise decisions. The 2025 campaign achieved 61.6 million impressions and 3.6 million engagements, exceeding expectations.
SurveyMonkey Extends Partnership with Alex Albon for the Remainder of ...
SurveyMonkey has renewed its partnership with Formula 1 driver Alex Albon for the remainder of the 2026 season. This collaboration continues to leverage SurveyMonkey's feedback tools to enhance fan engagement, turning insights into actionable strategies. The partnership, which began in 2025, has successfully increased fan interaction and brand presence in motorsport.
AI Transformation Of An Internet Era Success: The SurveyMonkey Story
SurveyMonkey is leveraging AI to enhance its business operations by embedding intelligence into decision-making processes and workflows. Led by Meenal Iyer, the company focuses on integrating AI with its extensive data to drive business impact, moving beyond experimentation to practical application. SurveyMonkey's AI initiatives include health score models for customer success and profile pulse agents for sales, both aimed at improving efficiency and outcomes.
SurveyMonkey Programs: Turn One Off Surveys Into Continuous Listening
SurveyMonkey introduces "SurveyMonkey Programs," a feature that transforms individual surveys into a continuous listening workflow. This new capability allows users to link surveys, receive expert recommendations, and track trends over time. Programs are designed for ongoing feedback initiatives, offering pre-built or customizable options for employee engagement, customer experience, and market research. Available in Advantage, Premier, and Enterprise plans, this feature aims to streamline feedback management and enhance decision-making.
SurveyMonkey Inc Profile
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
PRIVATE
