GetFeedback Overview
GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Campaign Management, as the business use cases that they have been most satisfied with while using GetFeedback.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using GetFeedback.
GetFeedback Use-Cases and Business Priorities: Customer Satisfaction Data
GetFeedback works with different mediums / channels such as E-Mail.
GetFeedback's features include Embedded Survey Forms, Personalization, Dashboard, etc. and GetFeedback support capabilities include 24/7 Support, Email Support, Phone Support, etc. also GetFeedback analytics capabilities include Analytics, and Custom Reports.
Reviews
"GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business." - Dan Darcy
Peer review evidence (same sources as the product rating summary)
"...Customer feedback, surveys are a great way to get a pulse of your customers in a fast and scalable way...." Peer review by Sati H., Internet
"...The ability to quickly develop and deploy surveys has allowed us to be more confident in decision making, along with improving our engagement with both employees and customers...." Peer review by Michael G., Information Technology and Services
"...As a benefit of being a Campaign Monitor customer, you get a free GetFeedback account to create completely custom, mobile-ready surveys that can be added to your emails in just a few clicks from inside the email builder. ..." Online Survey Best Practices for Surveys That Get Results
GetFeedback, Zenloop, Listen360 Customer Engagement Platform, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for GetFeedback
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
GetFeedback is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
GetFeedback Customer wins, Customer success stories, Case studies
What benefits does GetFeedback offer for Collecting Feedback?
How can GetFeedback enhance your Engaging Conversational Surveys process?
How efficiently Does GetFeedback manage your Campaign Management?
Why is GetFeedback the best choice for Onboarding?
How efficiently Does GetFeedback manage your Automated Workflows?
11 buyers and buying teams have used Cuspera to assess how well GetFeedback solved their Customer Feedback Management needs. Cuspera uses 3621 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy |
|
|
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action. |
|
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dan Darcy SVP, Global Enablement Salesforce |
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy |
|
Mike Cancel Operations Manager Pandora |
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action. |
|
Lauren Jenkins Business Development |
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins |
Barcel Hotel Group Selects Momentive To Power Its Global Customer Experience Program With GetFeedback
Luxury Retailer Christofle Selects GetFeedback By Momentive To Bring In-store Excellence Online And Elevate Customer Experience
Frequently Asked Questions(FAQ)
for GetFeedback
What is GetFeedback?
GetFeedback is a Customer Experience Feedback Platform that helps to capture real-time customer feedback with easy-to-use surveys and take action to deliver great customer experience. It helps to enhance customer relationships, scale best practices and improve ROI.
It unifies customer feedback with operational data from other systems to get a holistic view of the customer and automate feedback collection at key touchpoints throughout the customer journey to scale the CX program. GetFeedback Seamlessly integrate with business systems like Salesforce, Slack, and Jira, to better coordinate responses across the organization. This agile CX solution lets to deliver great experiences to meet the changing needs of the customers.
Some of its features include quickly send surveys via email and SMS that match the brand look and feel, automate feedback throughout the customer journey, deeply integrate with Salesforce for survey triggering and personalization, capture targeted feedback based on behaviors and demographic profiles, effortlessly capture feedback wherever your customers are and more.
What is GetFeedback used for?
What are the top features of GetFeedback?
Who uses GetFeedback?
What are GetFeedback alternatives?
Where is GetFeedback located?
Peers used GetFeedback for Collecting feedback and Engaging conversational surveys
GetFeedback Competitors
GetFeedback Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (158) |
| Custom Reports | Read Reviews (353) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (158) |
| Custom Reports | Read Reviews (353) |
GetFeedback Integrations
GetFeedback integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for GetFeedback
Software Failure Risk Guidance
?for GetFeedback
Overall Risk Meter
Top Failure Risks for GetFeedback
SurveyMonkey Inc News
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SurveyMonkey LaunchPad Is Now Live
SurveyMonkey has launched LaunchPad, a suite of ten automated market research solutions designed for product and marketing professionals. LaunchPad offers ready-to-run solutions with built-in methodologies like monadic testing and MaxDiff, enabling users to validate ideas quickly. It integrates with a global market research panel and provides AI-powered insights, facilitating rapid and affordable research without needing extensive expertise.
SurveyMonkey introduces LaunchPad, bringing affordable, automated ...
SurveyMonkey has launched LaunchPad, a suite of automated market research solutions designed for marketers and product teams. This tool provides fast, reliable insights to validate ideas before launching products and campaigns, offering flexibility and speed without compromising on feedback quality.
Introducing SurveyMonkey LaunchPad: Launch with confidence with automated market research solutions
SurveyMonkey introduces LaunchPad, a suite of ten automated market research solutions for product and marketing professionals. LaunchPad offers ready-to-run solutions with built-in methodologies like monadic testing and MaxDiff, providing quick insights without needing a market research background. It connects to a global panel of 335M+ respondents, offering pay-as-you-go pricing for studies starting at $1,000.
SurveyMonkey Inc Profile
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