GetFeedback Overview
GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Campaign Management, as the business use cases that they have been most satisfied with while using GetFeedback.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using GetFeedback.
GetFeedback Use-Cases and Business Priorities: Customer Satisfaction Data
GetFeedback works with different mediums / channels such as E-Mail.
GetFeedback's features include Embedded Survey Forms, Personalization, Dashboard, etc. and GetFeedback support capabilities include 24/7 Support, Email Support, Phone Support, etc. also GetFeedback analytics capabilities include Analytics, and Custom Reports.
Reviews
"GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business." - Dan Darcy
GetFeedback, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for GetFeedback
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
GetFeedback is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on GetFeedback Use Cases
What solutions does GetFeedback provide for Collecting Feedback?
What benefits does GetFeedback offer for Engaging Conversational Surveys?
What makes GetFeedback ideal for Campaign Management?
What solutions does GetFeedback provide for Onboarding?
Why is GetFeedback the best choice for Automated Workflows?
11 buyers and buying teams have used Cuspera to assess how well GetFeedback solved their Customer Feedback Management needs. Cuspera uses 3621 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy |
|
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins |
|
|
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dan Darcy SVP, Global Enablement Salesforce |
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy |
|
Lauren Jenkins Business Development |
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins |
|
Mike Cancel Operations Manager Pandora |
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action. |
Case Studies
CASE STUDY Kajabi
CASE STUDY Women’s March Global
CASE STUDY Carrot
CASE STUDY Wave Deodorant
CASE STUDY Greyhound
CASE STUDY Point of Reference
Frequently Asked Questions(FAQ)
for GetFeedback
What is GetFeedback?
GetFeedback is a Customer Experience Feedback Platform that helps to capture real-time customer feedback with easy-to-use surveys and take action to deliver great customer experience. It helps to enhance customer relationships, scale best practices and improve ROI.
It unifies customer feedback with operational data from other systems to get a holistic view of the customer and automate feedback collection at key touchpoints throughout the customer journey to scale the CX program. GetFeedback Seamlessly integrate with business systems like Salesforce, Slack, and Jira, to better coordinate responses across the organization. This agile CX solution lets to deliver great experiences to meet the changing needs of the customers.
Some of its features include quickly send surveys via email and SMS that match the brand look and feel, automate feedback throughout the customer journey, deeply integrate with Salesforce for survey triggering and personalization, capture targeted feedback based on behaviors and demographic profiles, effortlessly capture feedback wherever your customers are and more.
What is GetFeedback used for?
What are the top features of GetFeedback?
Who uses GetFeedback?
What are GetFeedback alternatives?
Where is GetFeedback located?
Peers used GetFeedback for Collecting feedback and Engaging conversational surveys
GetFeedback Competitors
GetFeedback Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (158) |
| Custom Reports | Read Reviews (353) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (158) |
| Custom Reports | Read Reviews (353) |
GetFeedback Integrations
GetFeedback integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for GetFeedback
Software Failure Risk Guidance
?for GetFeedback
Overall Risk Meter
Top Failure Risks for GetFeedback
SurveyMonkey Inc News
Avenue Securities Selects GetFeedback
Avenue Securities has selected GetFeedback, a product by Momentive (formerly SurveyMonkey), to enhance its customer experience program. GetFeedback's integration with Salesforce and its easy-to-use features will help Avenue Securities gather customer insights and improve customer experiences. This move underscores Avenue's commitment to customer-centric operations.
Barcel Hotel Group Selects Momentive To Power Its Global Customer Experience Program With GetFeedback
Barcel Hotel Group has selected Momentive's GetFeedback to enhance its global customer experience program. This agile CX solution, integrated with Salesforce, provides Barcel with a comprehensive view of customer interactions, allowing the hotel chain to adapt quickly to changing customer expectations. GetFeedback's ease of deployment and integration capabilities make it a preferred choice for organizations seeking rapid CX improvements.
SurveyMonkey Named A Leader In Multiple G2 Reports
SurveyMonkey has been recognized as a Leader in multiple G2 Spring 2025 reports, securing the #1 position in the Enterprise Grid Report for Online Form Builder Software for five consecutive quarters and achieving the top spot in the Momentum Grid Report for Surveys for the first time. These accolades are based on positive user reviews, highlighting SurveyMonkey's strong user satisfaction and commitment to innovation.
SurveyMonkey named an Inspiring Workplace in North America
SurveyMonkey has been named one of North America's top 100 Inspiring Workplaces by the Inspiring Workplaces Group for the second consecutive year. This recognition highlights the company's commitment to an inclusive and purpose-driven workplace culture, with a focus on employee feedback, diversity, and continuous improvement.
SurveyMonkey Inc Profile
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
PRIVATE
