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GetFeedback vs YesInsights: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of GetFeedback vs. YesInsights is based on a specific set of business needs and context. The comparison uses 3773 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing GetFeedback and YesInsights

GetFeedback, YesInsights, Nicereply, Survicate, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

GetFeedback covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Training & Onboarding, Campaign Management with E-Mail, etc.

YesInsights focuses on Collecting Feedback with E-Mail, Social Media Management with E-Mail, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

"GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables... us to connect feedback data with operational data to quickly access insights and take action. " - Mike Cancel

"When I sent a Surveymonkey survey, I might be lucky I if get 10 people to respond.With YesInsights, I got 90 people to respond. " - Eric Siu

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo GetFeedback

Focus area

GetFeedback is better than YesInsights for

Software Failure Risk

  • low

logo YesInsights

Focus area

Software Failure Risk

  • medium

About

Feedback Management Tool to Collect, Integrate, Visualize CX data

Customer feedback tool to get actionable feedback to improve the business and experience

Age

1999

Financials

PRIVATE

NA

Business Need

Total Processes
(we found evidences for)

63

12

Total Goals
(we found evidences for)

15

3

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


campaign management

campaign monitoring


training & onboarding


social media management

social media analytics


workflow management


communication management

sending & publishing communications


loyalty management

customise loyalty program


helpdesk management


lifetime value management


content management

content publishing




generation of new leads


knowledge management


rating and review management


sales review & feedback



contact list management


sales call management


sales document management

contract management

proposal & quote management




relationship management



competitive intelligence


customer case management


business development






lead qualification


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve ROI

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Increase average basket value

  • Improve consistency

  • Improve efficiency

  • Establish thought leadership

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • See 12 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

Top Channels

Channels Used

  • e-mail

  • user generated content

  • blogs

  • social media

  • website

  • See 2 more
  • e-mail

  • user generated content

  • blogs

  • social media

  • website

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

low

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No Data

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting