Comparison Summary
This comparison report of GetResponse vs. Freshdesk Contact Center is based on a specific set of business needs and context. The comparison uses 11456 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing GetResponse and Freshdesk Contact Center
GetResponse, Act-On, ActiveCampaign, etc., belong to a category of solutions that help Marketing Automation, whereas Freshdesk Contact Center, Dialpad Ai Contact Center, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
GetResponse covers Communication Management with E-Mail, Engagement Management with E-Mail, Campaign Management with E-Mail, Advertisement with Social Media, etc.
Freshdesk Contact Center focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Communication Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
GetResponse
Focus area
GetResponse is better than Freshdesk Contact Center for
Software Failure Risk
Freshdesk Contact Center
Focus area
Freshdesk Contact Center is better than GetResponse for
Software Failure Risk
About
Marketing Software for Small Businesses by GetResponse
Contact Center software on the cloud · Integrate with phone and chat
Age
1998
2010
Financials
PRIVATE
SERIES H
Business Need
Total Processes
(we found evidences for)
117
43
Total Goals
(we found evidences for)
16
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve ROI
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Enter new markets internationally or locally
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Grow market share
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Scale best practices
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Build brand awareness
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Improve digital and social presence
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Improve internal communications
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Improve brand engagement
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Launch new products
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Improve visibility
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Improve efficiency
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Improve navigation
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Reduce bounce
- See 13 more
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve internal communications
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Improve stakeholder relations
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Launch new products
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Improve ROI
- See 4 more
Top Channels
Channels Used
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phone calls
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offline
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e-mail
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point of sale
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website
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user generated content
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blogs
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trade shows
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events
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mobile
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text SMS
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on premises
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mobile app
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promotions
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social media
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chat
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omnichannel
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video
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Netflix
- See 16 more
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phone calls
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offline
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e-mail
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point of sale
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website
-
user generated content
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blogs
-
trade shows
-
events
-
mobile
-
text SMS
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on premises
-
mobile app
-
promotions
-
social media
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chat
-
omnichannel
-
video
-
Netflix
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
