Comparison Summary
This comparison report of Google Forms vs. Customer Thermometer is based on a specific set of business needs and context. The comparison uses 33213 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Google Forms and Customer Thermometer
Google Forms, Customer Thermometer, SurveyMonkey, Alchemer Enterprise Feedback Management Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Google Forms covers Collecting Feedback, Collaboration, Content Management, Sales Document Management, etc.
Customer Thermometer focuses on Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, Communication Management with E-Mail, etc.
"Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. " - Justin Hiltz
"We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback i...n real-time. " - Michael O’Neill
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Customer Thermometer
Focus area
Customer Thermometer is better than Google Forms for
Software Failure Risk
About
Online Surveys to collect and organize information
Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips
Financials
SERIES A
PRIVATE
Business Need
Total Processes
(we found evidences for)
95
46
Total Goals
(we found evidences for)
15
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Launch new products
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Increase sales & revenue
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Improve efficiency
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Improve digital and social presence
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Establish thought leadership
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Scale best practices
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Enter new markets internationally or locally
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Grow market share
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Build brand awareness
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Improve stakeholder relations
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Improve ROI
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Improve brand engagement
- See 12 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase customer life time value
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Improve stakeholder relations
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Improve ROI
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Improve visibility
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Build brand awareness
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Improve digital and social presence
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Establish thought leadership
- See 7 more
Top Channels
Channels Used
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e-mail
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promotions
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phone calls
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social media
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channel partners
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Twitter
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offline
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support groups
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user generated content
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blogs
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on premises
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website
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Instagram
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mass media
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television
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games
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events
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trade shows
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LinkedIn
- See 16 more
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e-mail
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promotions
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phone calls
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social media
-
channel partners
-
Twitter
-
offline
-
support groups
-
user generated content
-
blogs
-
on premises
-
website
-
Instagram
-
mass media
-
television
-
games
-
events
-
trade shows
-
LinkedIn
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
