Customer Thermometer Overview

Customer Thermometer facilitates real-time customer feedback directly from email inboxes, achieving industry-leading response rates. This tool is designed for businesses seeking immediate insights into customer satisfaction without the complexity of traditional survey platforms. By embedding feedback mechanisms within emails, Customer Thermometer ensures high engagement, reducing the risk of customer attrition. Over 10,000 teams leverage this solution to maintain a pulse on customer sentiment, which is crucial for adapting to market demands and enhancing customer experience. This approach simplifies feedback collection, making it a preferred choice for businesses prioritizing customer retention and satisfaction.

Use Cases

Customers recommend Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using Customer Thermometer.

Other use cases:

  • Sending & Publishing Communications
  • Rating And Review Management
  • Contact List Management
  • Sales Document Management
  • Competitive Intelligence
  • Lifetime Value Management
  • Social Media Analytics
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Customer Thermometer.

Other priorities:

  • Scale Best Practices
  • Increase Customer Life Time Value
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Visibility
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Establish Thought Leadership
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Customer Thermometer Use-Cases and Business Priorities: Customer Satisfaction Data

Customer Thermometer works with different mediums / channels such as E-Mail.

Customer Thermometer's features include Embedded Survey Forms, Personalization, Alerts: Popups & Notifications, etc. and Customer Thermometer support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Customer Thermometer analytics capabilities include Custom Reports, and Analytics.

Reviews

"We're getting a 66% response rate. It's transformed my business." - Jack Brunsdon

Customer Thermometer, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Customer-thermometer offers an email-based customer satisfaction survey app with high response rates. Feedback is collected directly from email inboxes to prevent customer loss.

Popular Business Setting

for Customer Thermometer

Top Industries

  • Telecommunications
  • Human Resources
  • Computer Software

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Customer Thermometer is popular in Telecommunications, Human Resources, and Computer Software and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Customer Thermometer Use Cases

What benefits does Customer Thermometer offer for Collecting Feedback?

What Are the key features of Customer Thermometer for Helpdesk Management?

What benefits does Customer Thermometer offer for Engaging Conversational Surveys?

How can Customer Thermometer enhance your Sending & Publishing Communications process?

How does Customer Thermometer address your Rating And Review Management Challenges?

32+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well Customer Thermometer solved their Customer Feedback Management needs. Cuspera uses 1754 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Customer Thermometer testimonial

Jack Brunsdon

Jack Brunsdon windows and doors
We're getting a 66% response rate. It's transformed my business. Testimonial By Jack Brunsdon
Customer Thermometer testimonial

Jillian Musso

School Support Manager

MasteryPrep
We loved the Customer Thermometer proposition – it’s so simple and powerful – a really fun way to get insight. The installation was very easy and the feedback from teachers has been great. Plus, should we ever get a ‘red light’ following an email it’s meant that we can resolve the issue in real-tim...e, which makes all the difference and enables us to get valuable learnings.

Testimonial By Jillian Musso
Customer Thermometer testimonial

Matt Gould

Operations Director

ParcelPoint
It’s been great for us – really important to us – especially when it comes to maintaining the quality of our store network. We get great feedback asking for stores to be recruited in a particular geographic areas. This is great – so we can send it on to our field team, so that they know where to ta...rget next.

Testimonial By Matt Gould
CUSTOMERS TESTIMONIALS
Customer Thermometer testimonial

Jack Brunsdon

Jack Brunsdon windows and doors
We're getting a 66% response rate. It's transformed my business. Testimonial By Jack Brunsdon
Customer Thermometer testimonial

Jillian Musso

School Support Manager

MasteryPrep
We loved the Customer Thermometer proposition – it’s so simple and powerful – a really fun way to get insight. The installation was very easy and the feedback from teachers has been great. Plus, should we ever get a ‘red light’ following an email it’s meant that we can resolve the issue in real-tim...e, which makes all the difference and enables us to get valuable learnings.

Testimonial By Jillian Musso
Customer Thermometer testimonial

Matt Gould

Operations Director

ParcelPoint
It’s been great for us – really important to us – especially when it comes to maintaining the quality of our store network. We get great feedback asking for stores to be recruited in a particular geographic areas. This is great – so we can send it on to our field team, so that they know where to ta...rget next.

Testimonial By Matt Gould

Case Studies

Manufacturing

CASE STUDY Tobermore

Customer Thermometer and Exclaimer help Tobermore improve customer experience. Tobermore uses tailored email signatures and real-time feedback to connect with customers. The company gathers feedback ...from all customer markets and uses it to improve service and train staff. Management reviews every comment and shares positive feedback with the team. The integration is easy and the platform is user-friendly. Tobermore now sets KPIs for customer satisfaction and sees better results from targeted communications.

Read more →
Information Technology and Services

CASE STUDY TOOTRiS

Customer Thermometer helps TOOTRiS collect feedback from users and support tickets. TOOTRiS uses this feedback to improve its childcare platform and customer service. The tool is easy to integrate an...d works with Zendesk, Hubspot, and Salesforce. TOOTRiS acts on both positive and negative feedback to boost engagement and satisfaction. The team uses analytics to share results and drive improvements across the company.

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Accounting

CASE STUDY Numeric Eight

Customer Thermometer helped Numeric Eight get better feedback from customers and employees. Numeric Eight used Customer Thermometer to measure NPS and got a score of 65 on their first survey, then 69... a few weeks later. They saw a 30% response rate from customers. The tool was easy to use and worked well with HubSpot. Numeric Eight also used it to track employee NPS and keep staff connected during Covid lockdowns.

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CASE STUDY phs Compliance

Customer Thermometer helped phs Compliance get more customer feedback. Before, they got less than 100 responses a year. Now, they get about 5,000 responses each month. They use 1-click surveys in ema...ils and on-site. This lets them fix problems fast and keep customers happy. The tool is easy to use and customers like it.

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Utilities

CASE STUDY PPSPower

Customer Thermometer helped PPSPower boost customer feedback. PPSPower switched from long surveys to 1-click email surveys using Customer Thermometer and Exclaimer. They saw much higher response rate...s and a more accurate view of their customers. Before, they got 170 responses in 7 years. Now, they get about 5,000 feedback responses each month. The reporting tools help them track and improve customer service across teams.

Read more →
Information Technology and Services

CASE STUDY ParentPay

Customer Thermometer helped ParentPay improve customer feedback. The old survey system had low response rates and little useful data. With Customer Thermometer, ParentPay now gets about 5,000 feedbac...k responses each month. The tool is easy to use and gives real-time feedback on support quality. ParentPay uses this data to reward staff and improve service.

Read more →

Video

How to analyse and act upon NPS (Net Promoter Score) responses

Video Thumbnail

Frequently Asked Questions(FAQ)

for Customer Thermometer

What is Customer Thermometer?

Customer Thermometer is a Feedback Management tool that helps the most customer-obsessed businesses get actionable feedback on how they are doing, where the customers rate the service and provide feedback from directly within the email or ticket. It helps to enhance customer relationships, increase customer lifetime value, and scale best practices.

Customer Thermometer helps customers regularly get an 80%+ response rate and reduce customer churn by addressing customer issues in real-time. It also helps to increase positive reviews and word-of-mouth across multiple platforms, meet or exceed all GDPR requirements and work with many Fortune 500 companies and send surveys where no development is required.

Some of its features include friction-free email surveys, reduce customer effort, create a survey in seconds, real-time email alerts, plus integrations with Slack, dashboarding tools, webhooks, API, etc, personalized ribbon reporting and many more.

What is Customer Thermometer used for?

Customer Thermometer is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Helpdesk Management and Engaging Conversational Surveys .

What are the top features of Customer Thermometer?

Embedded survey forms, Personalization and Alerts: popups & Notifications are some of the top features of Customer Thermometer.

Who uses Customer Thermometer?

Customer Thermometer is used by Telecommunications, Human Resources and Computer Software among other industries.

What are Customer Thermometer alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Customer Thermometer.

Where is Customer Thermometer located?

Customer Thermometer is headquartered at Old Chapel, Witney, OXON OX18 2PB, GB.
lightning

Peers used Customer Thermometer for Collecting feedback and helpdesk management

Customer Thermometer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.44/5 ★

Read Reviews (19)
Custom Reports

4.69/5 ★

Read Reviews (95)
Analytics

4.62/5 ★

Read Reviews (55)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.44/5 ★

Read Reviews (19)
Custom Reports

4.69/5 ★

Read Reviews (95)
Analytics

4.62/5 ★

Read Reviews (55)

Software Failure Risk Guidance

?

for Customer Thermometer

Overall Risk Meter

Low Medium High

Top Failure Risks for Customer Thermometer

Customer Thermometer Ltd Profile

Company Name

Customer Thermometer Ltd

Company Website

//customerthermometer.com

HQ Location

Old Chapel, Witney, OXON OX18 2PB, GB

Employees

1-10

Social

Linkedin Twitter

Financials

PRIVATE