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Customer Thermometer: Use-Cases, Insights and Reviews | 2024 Cuspera

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(1754)

Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips

AI Powered

Customer Thermometer Overview

Customer-thermometer offers an email-based customer satisfaction survey app with high response rates. Feedback is collected directly from email inboxes to prevent customer loss.

Use Cases

Customers recommend Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using Customer Thermometer.

Other use cases:

Sending & Publishing Communications
Rating And Review Management
Contact List Management
Sales Document Management
Competitive Intelligence
Lifetime Value Management
Social Media Analytics

See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Customer Thermometer.

Other priorities:

Scale Best Practices
Increase Customer Life Time Value
Improve Stakeholder Relations
Improve ROI
Improve Visibility
Build Brand Awareness
Improve Digital And Social Presence
Establish Thought Leadership

See all business priorities See less business priorities

Customer Thermometer Use-Cases and Business Priorities: Customer Satisfaction Data

Customer Thermometer works with different mediums / channels such as E-Mail,

Customer Thermometer's features include Embedded Survey Forms, Personalization, Alerts: Popups & Notifications, etc.

Reviews

"We're getting a 66% response rate. It's transformed my business." - Jack Brunsdon

Customer Thermometer, CustomerSure, Simplesat, Thematic, SmileBack, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Customer Thermometer

Top Industries

Telecommunications
Human Resources
Computer Software

Popular in

Mid Market
Small Business
Enterprise

Customer Thermometer is popular in Telecommunications, Human Resources, and Computer Software and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Customer Thermometer Use Cases

What solutions does Customer Thermometer provide for Collecting Feedback?

Customer Thermometer provides surveys to gather feedback from customers. It offers a variety of survey types, including Net Promoter Score (NPS) surveys. The software integrates with other systems and has reporting capabilities. Some limitations exist with NPS functionality and dashboard capabilities.

"...This article will change the way you survey your customers. ..." How to embed Customer Thermometer into your business

What makes Customer Thermometer ideal for Helpdesk Management?

Customer Thermometer is a feedback tool that helps businesses measure customer satisfaction. It can be integrated with various helpdesk systems and used to gather feedback from customers. This feedback can be used to improve customer service and develop service-level agreements.

"...You can ask any question you want, integrate it quickly with a myriad of helpdesk, ticketing, CRM and email solutions, and even use it with Outlook: Please enter your email address Choose a password Password again, just to be sure Comments 22nd March 2018 by 248 710..." Case Study Lanteria

How can Customer Thermometer enhance your Engaging Conversational Surveys process?

Customer Thermometer helps businesses gather feedback from customer interactions. This tool allows businesses to monitor customer satisfaction and identify potential issues. Customer Thermometer facilitates regular feedback, resulting in improved customer engagement and retention.

"...They cite the example of DreamQuark s Brain, an automated AI platform for finance industry customer engagement teams...." A Meta Analysis of 2021 Mega Trends

How can Customer Thermometer optimize your Sending & Publishing Communications Workflow?

What solutions does Customer Thermometer provide for Rating And Review Management?

32+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well Customer Thermometer solved their Customer Feedback Management needs. Cuspera uses 1754 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Jack Brunsdon Jack Brunsdon windows and doors	We're getting a 66% response rate. It's transformed my business. Testimonial By Jack Brunsdon
Michael O’Neill Managed Services Director CMI	We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback in real-time. Testimonial By Michael O’Neill
Jillian Musso School Support Manager MasteryPrep	We loved the Customer Thermometer proposition – it’s so simple and powerful – a really fun way to get insight. The installation was very easy and the feedback from teachers has been great. Plus, should we ever get a ‘red light’ following an email it’s meant that we can resolve the issue in real-tim...e, which makes all the difference and enables us to get valuable learnings. Testimonial By Jillian Musso

CUSTOMERS	TESTIMONIALS
Jack Brunsdon Jack Brunsdon windows and doors	We're getting a 66% response rate. It's transformed my business. Testimonial By Jack Brunsdon
Michael O’Neill Managed Services Director CMI	We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback in real-time. Testimonial By Michael O’Neill
Jillian Musso School Support Manager MasteryPrep	We loved the Customer Thermometer proposition – it’s so simple and powerful – a really fun way to get insight. The installation was very easy and the feedback from teachers has been great. Plus, should we ever get a ‘red light’ following an email it’s meant that we can resolve the issue in real-tim...e, which makes all the difference and enables us to get valuable learnings. Testimonial By Jillian Musso

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Glossier	NA	Case Study Glossier Learn how customer feedback drives the Glossier phenomenon Read More
NYC International law firm	NA	Case Study NYC International law firm NYC International law firm relies on Customer Thermometer for internal feedback Read More
HiTech Computers	NA	Case Study HiTech Computers Learn how HiTech Computers run ConnectWise surveys using Customer Thermometer Read More

Video

How to analyse and act upon NPS (Net Promoter Score) responses

Video Thumbnail

Frequently Asked Questions(FAQ)

for Customer Thermometer

What is Customer Thermometer?

Customer Thermometer is a Feedback Management tool that helps the most customer-obsessed businesses get actionable feedback on how they are doing, where the customers rate the service and provide feedback from directly within the email or ticket. It helps to enhance customer relationships, increase customer lifetime value, and scale best practices.

Customer Thermometer helps customers regularly get an 80%+ response rate and reduce customer churn by addressing customer issues in real-time. It also helps to increase positive reviews and word-of-mouth across multiple platforms, meet or exceed all GDPR requirements and work with many Fortune 500 companies and send surveys where no development is required.

Some of its features include friction-free email surveys, reduce customer effort, create a survey in seconds, real-time email alerts, plus integrations with Slack, dashboarding tools, webhooks, API, etc, personalized ribbon reporting and many more.

What is Customer Thermometer used for?

Customer Thermometer is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Helpdesk Management and Engaging Conversational Surveys .

What are the top features of Customer Thermometer?

Embedded survey forms, Personalization and Alerts: popups & Notifications are some of the top features of Customer Thermometer.

Who uses Customer Thermometer?

Customer Thermometer is used by Telecommunications, Human Resources and Computer Software among other industries.

What are Customer Thermometer alternatives?

CustomerSure, Simplesat, Thematic and SmileBack are popular alternatives for Customer Thermometer.

Where is Customer Thermometer located?

Customer Thermometer is headquartered at Old Chapel, Witney, OXON OX18 2PB, GB.

lightning

Peers used Customer Thermometer for Collecting feedback and helpdesk management

Customer Thermometer Competitors

More Customer Thermometer Alternatives...

Customer Thermometer Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.44/5 ★ Read Reviews (19)
Custom Reports	4.69/5 ★ Read Reviews (95)
Analytics	4.62/5 ★ Read Reviews (55)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.44/5 ★ Read Reviews (19)
Custom Reports	4.69/5 ★ Read Reviews (95)
Analytics	4.62/5 ★ Read Reviews (55)

Software Failure Risk Guidance

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for Customer Thermometer

Overall Risk Meter

Low Medium High

Top Failure Risks for Customer Thermometer

Customer Thermometer Profile

Company Name

Customer Thermometer

Company Website

https://www.customerthermometer.com/

HQ Location

Old Chapel, Witney, OXON OX18 2PB, GB

Employees

1-10

Social

Financials

PRIVATE