Comparison Summary
This comparison report of Helpshift vs. Deskero Helpdesk is based on a specific set of business needs and context. The comparison uses 5091 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Helpshift and Deskero Helpdesk
Helpshift, Deskero Helpdesk, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.
Deskero Helpdesk focuses on Helpdesk Management, Knowledge Management with Social Media, Social Media Management with Social Media, Engagement Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Automate your customer service funnel and transform your support organization with AI-powered case management
Deskero: Help desk software and support ticket system
Age
2011
2007
Financials
SERIES C
SERIES A
Business Need
Total Processes
(we found evidences for)
52
39
Total Goals
(we found evidences for)
14
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Improve efficiency
-
Improve ROI
-
Increase customer life time value
-
Launch new products
-
Scale best practices
-
Increase sales & revenue
-
Improve brand engagement
-
Improve digital and social presence
-
Improve stakeholder relations
-
Improve internal communications
-
Enter new markets internationally or locally
-
Build brand awareness
- See 11 more
-
Enhance customer relationships
-
Improve internal communications
-
Acquire customers
-
Improve efficiency
- See 1 more
Top Channels
Channels Used
-
social media
-
chat
-
e-mail
-
mobile
-
Facebook
-
Twitter
-
phone calls
-
mobile app
-
user generated content
-
blogs
-
website
-
offline
-
on premises
-
Instagram
-
omnichannel
-
text SMS
-
point of sale
- See 14 more
-
social media
-
chat
-
e-mail
-
mobile
-
Facebook
-
Twitter
-
phone calls
-
mobile app
-
user generated content
-
blogs
-
website
-
offline
-
on premises
-
Instagram
-
omnichannel
-
text SMS
-
point of sale
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
