Helpshift Overview

Helpshift offers an AI-first customer service platform combining artificial intelligence, skilled human specialists, and advanced technology. It is the only solution providing this comprehensive approach.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using Helpshift.

Other use cases:

  • Helpdesk Management
  • Knowledge Management
  • Contact List Management
  • Workflow Management
  • Communication Management
  • Competitive Intelligence
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Helpshift.

Other priorities:

  • Improve Efficiency
  • Improve ROI
  • Increase Customer Life Time Value
  • Launch New Products
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
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Helpshift Use-Cases and Business Priorities: Customer Satisfaction Data

Helpshift works with different mediums / channels such as Mobile. Offline. On Premises etc.

Helpshift's features include Bot, Ticketing, Personalization, etc. and Helpshift support capabilities include Phone Support, Email Support, AI Powered, etc. also Helpshift analytics capabilities include Analytics, and Custom Reports.

Reviews

"Every single player matters. You stay competitive by iterating a refined player experience over time. We aim to reply to every single person who contacts us, not just spenders, whether that be with a problem, a question or some feedback. It helps us... provide valuable feedback to the development teams and stay ahead of the competition." - Matt Knapman

Helpshift, Giva, Cayzu Help Desk, Service Creatio, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Helpshift

Top Industries

  • Information Technology and Services
  • Computer Software
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Helpshift is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Mid Market, Enterprise, and Small Business.

Helpshift Customer wins, Customer success stories, Case studies

What makes Helpshift ideal for Customer Feedback Management?

What Are the key features of Helpshift for Engagement Management?

How efficiently Does Helpshift manage your Helpdesk Management?

How efficiently Does Helpshift manage your Knowledge Management?

15 buyers and buying teams have used Cuspera to assess how well Helpshift solved their Help Desk needs. Cuspera uses 3749 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

CUSTOMERS TESTIMONIALS
Helpshift testimonial

Matt Knapman

Head of Customer Support

Hutch Games
Every single player matters. You stay competitive by iterating a refined player experience over time. We aim to reply to every single person who contacts us, not just spenders, whether that be with a problem, a question or some feedback. It helps us provide valuable feedback to the development team...s and stay ahead of the competition.

Testimonial By Matt Knapman
Helpshift testimonial

Bárbara Borba Moraes

Coordinator of Operations and CX

Guiabolso
Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems. More than that, however, we now give voice to our customers, map all requests that arrive in CX and pass them on to the responsible teams f...or visibility

Testimonial By Bárbara Borba Moraes
Helpshift testimonial

Cassandra Beasley

Customer Service Manager

Super Lucky Casino
Initial investments in Helpshift’s bots and automation were small, but the payoff with them was tremendous. At this point, we’ve been able to automate nearly 55% of our issues across all apps with only 19 bots. Testimonial By Cassandra Beasley
CUSTOMERS TESTIMONIALS
Helpshift testimonial

Matt Knapman

Head of Customer Support

Hutch Games
Every single player matters. You stay competitive by iterating a refined player experience over time. We aim to reply to every single person who contacts us, not just spenders, whether that be with a problem, a question or some feedback. It helps us provide valuable feedback to the development team...s and stay ahead of the competition.

Testimonial By Matt Knapman
Helpshift testimonial

Bárbara Borba Moraes

Coordinator of Operations and CX

Guiabolso
Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems. More than that, however, we now give voice to our customers, map all requests that arrive in CX and pass them on to the responsible teams f...or visibility

Testimonial By Bárbara Borba Moraes
Helpshift testimonial

Cassandra Beasley

Customer Service Manager

Super Lucky Casino
Initial investments in Helpshift’s bots and automation were small, but the payoff with them was tremendous. At this point, we’ve been able to automate nearly 55% of our issues across all apps with only 19 bots. Testimonial By Cassandra Beasley

Rovio Entertainment Group - Entertainment

Helpshift powered Rovio's support for 23 games in under 8 months. Rovio switched from Zendesk to Helpshift, moving to in-game chat and AI automation. They achieved a 91% deflection rate and a 295% in...crease in automation. CSAT rose by 26.5%, and translation costs dropped by 60%. Rovio saved $1.7M and cut monthly issue volume by 55%.

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Zynga - Entertainment

Helpshift helped Zynga improve player support for its mobile games. Before Helpshift, players had to leave the game to get help, which hurt engagement. Helpshift's in-app messaging and knowledge base... let players get support without leaving the game. Agent productivity doubled. Zynga handled 185% more support contacts with the same staff. The solution boosted player retention and engagement.

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AIDIS - Entertainment

Helpshift helped AIDIS support Critter Crew, a global match-3 puzzle game. AIDIS needed multilingual support and cost optimization for their large user base. Helpshift enabled 90% FAQ deflection and ...96% automation, letting players resolve simple issues on their own. The setup took about 1 to 1.5 months. AIDIS achieved a 4.5 CSAT score and could focus staff on complex problems.

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SYBO - Entertainment

Helpshift helped SYBO improve player support for Subway Surfers. SYBO switched from email-based Zendesk support to Helpshift’s in-game AI and automation. They achieved a 4.3 CSAT score and a 77% auto...mation rate in under three months. Agent productivity increased by 80%. Time to first reply dropped by 86%. SYBO now supports over 150 million monthly players with a 95% deflection rate.

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Trailmix - Entertainment

Helpshift helped Trailmix build a scalable player support system for their mobile games. Trailmix used Helpshift’s AI-driven workflows and Language AI to automate support in 17 languages. They achiev...ed a 93% automation rate, a 79% FAQ deflection rate, and reduced human time to first response by 32.3%. Time to resolve dropped by 26.5%. Player satisfaction reached a 4.4 CSAT for issues via Language AI and 4.36 CSAT overall. Trailmix saved $50,000 per year with Helpshift.

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Jam City - Entertainment

Helpshift helped Jam City improve customer support for its mobile games. Jam City faced high ticket volumes and slow email-based support. Helpshift added an in-game knowledge base and switched suppor...t to messaging. This led to a 90% ticket deflection rate and a 30% drop in ticket volume. Customer satisfaction scores doubled. Helpshift's dashboard gave Jam City better business insights.

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How Supercell leverages Helpshift for providing exceptional player support

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Frequently Asked Questions(FAQ)

for Helpshift

What is Helpshift?

Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business

It is primarily used to provide digital customer service support to leads and customers effectively engaging with them across wide channels such as messages, in-app, 3rd party apps, websites, live chat, mobiles, e-mail, chatbots and survey forms

Helpshift is powered by AI, automation and analytics providing a varied features such as ticket and case management, intelligent classification and bots, routing, proactive support, agent desktop, interactive FAQs, pop-up chats, in-app messaging, targeted e-mails, live chat, knowledge management and reporting using dashboards

What is Helpshift used for?

Helpshift is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Engagement Management and Advertisement .

What are the top features of Helpshift?

bot, Ticketing and Personalization are some of the top features of Helpshift.

Who uses Helpshift?

Helpshift is used by Information Technology And Services, Computer Software and Internet among other industries.

What are Helpshift alternatives?

Giva, Cayzu Help Desk, Service Creatio and Elevio are popular alternatives for Helpshift.

Where is Helpshift located?

Helpshift is headquartered at 343 Sansome Street, 5th Floor, San Francisco California.
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Peers used Helpshift for customer feedback management and engagement management

Helpshift Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (125)
Analytics

4.21/5 ★

Read Reviews (96)
Custom Reports

3.68/5 ★

Read Reviews (269)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (125)
Analytics

4.21/5 ★

Read Reviews (96)
Custom Reports

3.68/5 ★

Read Reviews (269)

Software Failure Risk Guidance

?

for Helpshift

Overall Risk Meter

Low Medium High

Top Failure Risks for Helpshift

Helpshift, Inc News

Product

Helpshift Introduces AI Tool for Seamless Multilingual Support - Martechcube

Helpshift has launched an AI tool to provide seamless multilingual support for its services.

Read more →

Helpshift, Inc Profile

Company Name

Helpshift, Inc

Company Website

https://www.helpshift.com/

Year Founded

2011

HQ Location

343 Sansome Street, 5th Floor, San Francisco California

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

SERIES C