Helpshift: Product updates, Customer stories, and Insights | 2026 Cuspera

Helpshift enabled Oakever Games to automate 73% of player support, cutting agent workload by 50%. The company improved FAQ deflection to 93% and reduced agent-only tickets by 88%. Time to first human... response dropped by 75%, and CSAT reached 4.1. Oakever Games saved nearly $100k annually with these support automation tools.
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Helpshift helped AIDIS support Critter Crew, a global match-3 puzzle game. AIDIS needed multilingual support and cost optimization for their large user base. Helpshift enabled 90% FAQ deflection and ...96% automation, letting players resolve simple issues on their own. The setup took about 1 to 1.5 months. AIDIS achieved a 4.5 CSAT score and could focus staff on complex problems.
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Helpshift Language AI helped Huuuge deliver 24/7 multilingual support to over 1 million monthly users. Huuuge faced high costs and slow response times with manual translation tools. With Helpshift, a...gents now support 36 languages and handle 75% of issues through messaging. Huuuge achieved a 79% deflection rate, 21.3% reduction in time to first response, and improved CSAT to 3.9 overall and 4.8 for VIP issues. Automation freed agents for strategic work and boosted retention and revenue.
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Helpshift helps Bytro Labs manage 17,000 support tickets each month with just 2.5 agents. Bytro Labs uses AI and automation to handle 99% of support issues. The team set up self-service tools and aut...omated answers to reduce agent workload. They implemented the system in 20 days. This approach improved efficiency and allowed agents to focus on complex problems.
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Helpshift helped Paymentshield automate customer support with Smart Intents and in-app feedback bots. Paymentshield used 30 automated bot journeys to guide users and resolve issues quickly. After lau...nch, 100% of requests were at least partially automated, with 82% fully resolved by bots. The average resolution time dropped to 3.26 minutes. Paymentshield saw a 57% decrease in cancellations and a 6% increase in conversions. Customer satisfaction rose to 4.25.
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Helpshift helped Playrix improve player support for its mobile games. Playrix faced rising support requests and an outdated email system that hurt player satisfaction. Helpshift provided in-app messa...ging, automation, and bots for better support. Over 90% of issues were resolved by self-service, and more than 50% of remaining issues were handled by bots. Agent workloads dropped by over 50%. Playrix fully adopted Helpshift in under two months, boosting player satisfaction, retention, and revenue.
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