Comparison Summary
This comparison report of Helpshift vs. Vision Helpdesk is based on a specific set of business needs and context. The comparison uses 5551 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Helpshift and Vision Helpdesk
Helpshift, Vision Helpdesk, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.
Vision Helpdesk focuses on Helpdesk Management, Workflow Management with E-Mail, Social Media Management with Chat, Knowledge Management with User Generated Content, etc.
"Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems. More than that, however, we now give voice to our customers, map all requests that arrive... in CX and pass them on to the responsible teams for visibility " - Bárbara Borba Moraes
"Best Help Desk SoftwareWe've been using Vision Helpdesk for over a year now. As a support services company, we pay extra attention to our ticket system - that\'s our primary tool. I've had experience with all major commercial support systems in the ...past, shifting my choice from Kayako to Ubersmith and then finally to Vision Helpdesk. Besides tons of features and satellite help desk functionality, Vision has what everybody else is missing - people behind it!I have never seen customer support to match. Our setup is heavily customised for our requirements. Our old vendors were okay, but with them it was like "we want this - ok, we'll include it in our next release". With Vision Helpdesk, it's "we want this - okay, 30 minutes", and it's done!The new long-awaited version 4 is out now, and i am ecstatic about it! Keep up the good work Vision Helpdesk team. " - Nick Keefen
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Automate your customer service funnel and transform your support organization with AI-powered case management
A secure, reliable & scalable customer service software
Age
2011
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
52
40
Total Goals
(we found evidences for)
14
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve ROI
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Increase customer life time value
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Launch new products
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Improve internal communications
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Enter new markets internationally or locally
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Build brand awareness
- See 11 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Scale best practices
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Enter new markets internationally or locally
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Build brand awareness
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Increase sales & revenue
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Top Channels
Channels Used
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chat
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e-mail
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social media
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phone calls
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website
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user generated content
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blogs
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mobile
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Twitter
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Skype
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offline
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text SMS
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on premises
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video
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trade shows
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mobile app
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Facebook
- See 14 more
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chat
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e-mail
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social media
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phone calls
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website
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user generated content
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blogs
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mobile
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Twitter
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Skype
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offline
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text SMS
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on premises
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video
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trade shows
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mobile app
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Facebook
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
