Overview: Housecall Pro and Kickserv as Field Service Management Category solutions.

Housecall Pro and Kickserv stand out in the Field Service Management category by offering diverse capabilities. Housecall Pro enhances customer engagement with extensive features like automated contact management, aimed at large enterprises across industries like construction and consumer services. Kickserv, focusing on smaller scale workflow management, integrates digital signature to enhance proposal processes, appealing to construction and IT services. 24/7 support from both ensures dependable assistance, though Housecall Pro provides a wider range of support channels.

Housecall Pro and Kickserv: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Housecall Pro supports users with engaging communication management, thorough sales document oversight, and efficient contact list handling. read more →

Kickserv strengthens operational needs through workflow management, facilitating proposal management and enabling digital signatures for document processes. read more →

Business Goals

Housecall Pro focuses on enhancing customer relationships and acquiring new customers, crucial for large enterprises. read more →

Kickserv is aimed at enhancing customer relationships and acquiring customers but focuses on smaller market demand. read more →

Core Features

Housecall Pro offers an extensive integration capability, easy data export, and custom reporting to enrich user experience. read more →

Kickserv features integration and data export capabilities, tailored more toward moderate-scale businesses and reporting needs. read more →

Vendor Support

Housecall Pro provides robust 24/7 support, including phone and chat options, catering to complex user requirements. read more →

Kickserv offers 24/7 support with a greater focus on email and chat for smaller businesses. read more →

Segments and Industries

Housecall Pro primarily serves large enterprises, especially in construction and consumer services. read more →

Kickserv caters to a diverse range but focuses more on mid-sized companies in construction and IT services. read more →

Operational Alignment

Housecall Pro is well-suited for complex operational environments, notably within construction and service sectors. read more →

Kickserv integrates seamlessly into less complex workflows, ideal for mid-market demands and IT services. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Email Support

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24/7 Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Housecall Pro and Kickserv

How can Housecall Pro and Kickserv enhance your Sales Document Management process?

Housecall Pro and Kickserv both help businesses manage sales documents, including estimates, invoices, and contracts. Housecall Pro focuses on providing a more robust experience for automated payments, recurring services, and pre-loaded pricing. Kickserv prioritizes accessibility and ease of use, allowing users to manage quotes, schedules, invoices, and payments from one system. However, Kickserv lacks some features that are considered essential, such as a way to track quotes efficiently and the ability to retain a customer's IP address for legal reasons.

"...Bright easy to read font, that the app had a estimated arrival time signature before and after the service call was completed...." Peer review by Larry W., CEO, Construction

"...(Allow techs to search for specific job numbers in the field, colors change as job phases are uploaded with new people assigned to same job, adding the use of our standard quote forms, time sheet management) ...." Peer review by Cyndi F., Office Manager, Construction

What makes Housecall Pro and Kickserv ideal for Contact List Management?

Housecall Pro and Kickserv both manage contact lists, allowing users to track customer history and send invoices. Housecall Pro provides a secure payment solution and allows enterprises to view invoice history and customer price lists. Kickserv connects with a company’s website, enabling customers to contact the business. However, Housecall Pro lacks a date/time stamp on private notes, while Kickserv struggles with terminology accuracy and lacks the ability to duplicate contact information.

"...Additionally, the product s secure payment solution allows enterprises to view invoice history and customer price lists...." Peer review

"...Love that this tracks invoices, jobs we have, customer contact information, sends invoices and keeps track of technician location. . ...." Peer review by Diane R., Manager, Construction

How does Housecall Pro and Kickserv facilitate Helpdesk Management?

Housecall Pro and Kickserv both offer help desk support that users generally find helpful. Housecall Pro's help desk is known for its friendly and responsive staff who are willing to help users set up and use the software. Kickserv's help desk is also appreciated for its responsiveness and willingness to help users with technical issues and software setup. However, some users reported that Kickserv's help desk can sometimes be unhelpful, particularly when it comes to issues related to QuickBooks integration. These comments provide limited insight into the functionality of the help desks and do not address the specific features or capabilities of each platform.

"...We appreciate the scheduler, field access through phone apps, sync with Quickbooks and helpful support staff...." Peer review by Shane Stilwell, Consumer Services

"...The software is really quite intuitive, and the time to get it up and running with the help desk's help is only a few days...." Peer review by Kris Nevers