Overview: Hubspot Sales Hub and InStream as CRM Category solutions.

Hubspot Sales Hub excels in robust communication and engagement management, targeting large enterprises and marketing firms. In contrast, InStream focuses on enhancing customer relationships, serving smaller companies and providing basic CRM functions. Both platforms offer integration and reporting features, but Hubspot stands out with comprehensive support options, catering to various industries' operational scales.

Hubspot Sales Hub and InStream: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Hubspot Sales Hub specializes in communication and engagement management. It includes capabilities like tracking and monitoring communications, as well as workflow management. read more →

InStream delivers key functions in contact and communication management. It supports relationship management and engaging and following up. read more →

Business Goals

Hubspot Sales Hub aids businesses in acquiring customers and increasing sales and revenue. read more →

InStream focuses on enhancing customer relationships and improving internal communications. read more →

Core Features

Hubspot Sales Hub offers integration, custom reports, and analytics. It also supports data import/export and compliance. read more →

InStream provides integration and custom reports, along with basic analytics and data management features. read more →

Vendor Support

Hubspot Sales Hub provides extensive support, including 24/7 coverage and multiple communication channels. read more →

InStream offers standard support, primarily focusing on 24/7 availability via essential channels. read more →

Segments and Industries

Hubspot Sales Hub serves large enterprise and marketing sectors prominently. read more →

InStream is utilized by smaller enterprises and diverse sectors, including retail and information technology. read more →

Operational Alignment

Hubspot Sales Hub aligns well with enterprises requiring extensive CRM functionality across various channels. read more →

InStream fits smaller scale businesses, offering streamlined CRM processes and simpler operational workflows. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

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Data Import

Read peer / expert warnings.

Support

Phone Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

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AI Powered

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Most deployed common Use Cases for Hubspot Sales Hub and InStream

How does Hubspot Sales Hub and InStream facilitate Communication Management?

HubSpot Sales Hub and Instream both track email activity, such as opens and clicks. Instream additionally manages communication across multiple platforms, including social media. HubSpot Sales Hub prioritizes email tracking and integrates with other tools, while Instream emphasizes comprehensive communication management.

"...Email tracking is good and being able to quickly view company information via their Chrome plugin is nice...." Peer review by Cory P, Web Developer, Computer Software

"..., I like the way it integrates and tracks, what I like most is that it shows social media posts...." Peer review by Maribel R, Director de administración financiera

How does Hubspot Sales Hub and InStream address your Contact List Management Challenges?

HubSpot Sales Hub and InStream both manage contact lists. However, HubSpot Sales Hub offers more detailed contact information, such as professional history, address, and email history. InStream, on the other hand, focuses on analyzing client engagement and providing insights into customer behavior. Additionally, InStream allows users to connect any mailbox to the platform for communication management.

"...It is well suited for a sales person because if you are trying to contact customers but are having trouble, once you send an email and get the open notification, that tells you that they're most likely at their desk and that it's a good time to call...." Peer review by Brianne Maloney, Inside Sales, Secure Energy Solutions

"...He always has his contacts in different lists to keep them in order and also that he has good publicity...." Peer review by Aurora M, Administrative Assistant, Information Technology and Services

What makes Hubspot Sales Hub and InStream ideal for Engagement Management?

Hubspot Sales Hub and Instream both provide tools for managing customer engagement. Hubspot Sales Hub focuses on automating communication, such as setting up email sequences and reminders. Instream emphasizes tracking communication, monitoring customer behavior, and analyzing engagement history. While Hubspot Sales Hub has more advanced analytics features, Instream is known for its user-friendly interface and focus on communication management.

"...We also use it to forecast the pipeline and future business, plus follow up leads and turn them into customers...." Peer review by Marco Dusi, IT Manager and marketing support, Various

"...We are an organization that has just began the first stages of our email outreach campaigns and so far Instream has been great for us to track our engagement with prospects...." Peer review by Administrator

How does Hubspot Sales Hub and InStream facilitate Social Media Management?

Hubspot Sales Hub and Instream both manage social media activity. Hubspot Sales Hub allows users to schedule social campaigns, connect with social networks, and track social media posts. Instream synchronizes contact details with social media accounts and tracks conversations via email. Hubspot Sales Hub provides a more comprehensive approach to social media management, offering features for analytics and reporting. Instream focuses on integrating social media activity within a wider communication and relationship management framework.

"...I use it for my social media postings, my blog postings, campaigns, and many other marketing tools...." Peer review by Ashley Drapkin

"...I also like how it integrates and tracks conversations via email and displays social media posts related to leads/opportunities etc...." Peer review by Madi B, Dropbox