Hyland ECM vs. OpenText Documentum: Content Management Systems Solution Comparison 2025

Overview: Hyland ECM and OpenText Documentum as Content Management Systems Category solutions.

Alfresco ECM leads with its robust capabilities in content management and workflow management, catering mainly to mid-market and enterprise sectors. It excels in providing custom reports and data integration, ensuring smooth operations across diverse industries including education and government. OpenText Documentum, on the other hand, targets smaller businesses with a focus on efficiency and risk management. Its key strengths lie in on-premises deployments and support for the financial and energy sectors, with a strong emphasis on compliance and security.

Hyland ECM: Alfresco-ECM by Hyland optimizes workflows and improves document security. Enhanced collaboration efficiency is achieved through their content management products.

OpenText Documentum: OpenText Documentum platform employs content-centric solutions for various applications. It manages content efficiently in regulated environments.

Hyland ECM and OpenText Documentum: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Alfresco ECM is well-suited for users needing strong content and workflow management, collaboration, and sales document processes. It also supports contract and communication management. read more →

OpenText Documentum offers content and workflow management tailored for efficiency, focusing on contract and customer case management to support operational tasks. read more →

Business Goals

Alfresco ECM supports customer acquisition and relationship enhancement, improving visibility in operational practices and increasing revenue. read more →

OpenText Documentum aims to improve efficiency and risk management, offering consistency in document handling and acquisition processes. read more →

Core Features

Features of Alfresco ECM include security, compliance, custom reports, and comprehensive data import/export, integrating easily with other systems for enhanced analytics. read more →

OpenText Documentum focuses on security and compliance, offering data integration and migration abilities, albeit with limited analytics and custom reporting features. read more →

Vendor Support

Alfresco ECM provides extensive 24/7 support along with email, phone, and chat support, meeting customer preferences effectively. read more →

OpenText Documentum offers limited but consistent email, phone, and 24/7 chat support, suitable for smaller scale operations. read more →

Segments and Industries

Alfresco ECM is utilized predominantly by mid-market and enterprise-level users across IT, government, and education sectors. read more →

OpenText Documentum serves small businesses and enterprises in IT, financial services, and oil & energy industries. read more →

Operational Alignment

Alfresco ECM is designed for medium to large scale operations, fitting smoothly into diverse workflows with adaptability for various environments. read more →

OpenText Documentum aligns with businesses requiring close-knit, on-premises solutions, fitting sectors needing strict compliance and security. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

Read peer / expert warnings.

Data Import

Read peer / expert warnings.

Support

Email Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Others

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Hyland ECM and OpenText Documentum

What benefits does Hyland ECM and OpenText Documentum offer for Content Management?

Alfresco and Opentext Documentum both offer content management solutions for businesses. Alfresco focuses on flexible, scalable, and open enterprise content management, while Documentum emphasizes strong enterprise content management capabilities. Alfresco lacks mobile content management and a mature web content management system, whereas Documentum lacks robust web content management capabilities. Both have limitations in certain aspects of content management.

"...Well Suited: - Companies which look for content management solutions with simple to complex workflow requirements...." Peer review by Professional in Information Technology

"...Documentum has WCM,Asset Management,Record Management,Annotation,Content Transformation and BPM capabilities which in turn makes this product more popular to certain business line EMC Documentum delivers powerful content management and has evolved into an essential element in the mix of business critical services found in many large organizations...." Peer review by Suvro B., Information Technology and Services

How does Hyland ECM and OpenText Documentum facilitate Workflow Management?

Alfresco Ecm and Opentext Documentum both manage workflows for document approvals and versioning. Alfresco Ecm offers extensive customization options, including integration with external applications, and a BPM engine for advanced workflows. Opentext Documentum has a robust workflow system, but it may be more complex to use, potentially leading to undetected performance issues.

"...Document Workflows Easy to configure process definitions, process step editor, BPMN Editor for more advanced workflows, form editor, forms library, decision tables/rules, save to PDF (process forms information), and Records Management integration for compliance...." Peer review

"...It is powerful when it comes to customizing workflows...." Peer review by Shilpi C., Computer Software

What benefits does Hyland ECM and OpenText Documentum offer for Collaboration?

Both Alfresco Ecm and Opentext Documentum support collaboration among users. Alfresco Ecm focuses on document sharing, version control, and team collaboration features. Opentext Documentum emphasizes collaboration on documents, workflows, and content management.

"...Extended Collaboration Team sites, commenting, discussion forums, group calendars, data lists, site wiki, hybrid sync to cloud, team dashboard, tagging, following, like, team edit in Google Docs...." Peer review

"...Since then, we have added Google Docs to our enterprise software and most collaboration activity has moved there...." Peer review by Marsha G., GSA