Hyland ECM Overview

Alfresco-ECM by Hyland optimizes workflows and improves document security. Enhanced collaboration efficiency is achieved through their content management products.

Use Cases

Customers recommend Content Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Hyland ECM.

Other use cases:

  • Sales Document Management
  • Sending & Publishing Communications
  • Helpdesk Management
  • Engaging And Following Up
  • Customer Case Management
  • Training & Onboarding
  • Knowledge Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland ECM.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Visibility
  • Improve Digital And Social Presence
  • Improve ROI
  • Establish Thought Leadership
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Hyland ECM Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland ECM's features include Recording, Personalization, and Dashboard. and Hyland ECM support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hyland ECM analytics capabilities include Custom Reports, and Analytics.

Reviews

"Being able to access data and perform searches more efficiently, having the information one needs to hand with no risk of it getting lost, improved tracking of sensitive data, better cooperation and more effective dissemination of information, savin...g on space and maintenance by going paperless ─ these are all arguments that will persuade management of the benefits of the project." - Gautier Poletto

Hyland ECM, Intelligencebank DAM, Responsive (formerly RFPIO), Hyland Governance, IntelligenceBank, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland ECM

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Hyland ECM is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Hyland ECM Use Cases

What solutions does Hyland ECM provide for Content Management?

Why is Hyland ECM the best choice for Workflow Management?

How can Hyland ECM enhance your Collaboration process?

How does Hyland ECM address your Sales Document Management Challenges?

Why is Hyland ECM the best choice for Sending & Publishing Communications?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Hyland ECM solved their Content Management Systems needs. Cuspera uses 1579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Gautier Poletto

Project Leader in the Information System and Digital Department

Gironde

Being able to access data and perform searches more efficiently, having the information one needs to hand with no risk of it getting lost, improved tracking of sensitive data, better cooperation and more effective dissemination of information, saving on space and maintenance by going paperless ─ th...ese are all arguments that will persuade management of the benefits of the project.

Testimonial By Gautier Poletto
Hyland ECM testimonial

Dane Austin

President

NYPIUA

Our people love HPI and Alfresco, and they made us more efficient from day one. Right out of the box, this has been a homerun. Testimonial By Dane Austin
Hyland ECM testimonial

Lea Beeken

Supervisor, District Records and FOIP Management

Edmonton Public Schools

Alfresco provides us with a platform for retaining and managing our most critical documents — student records. Our goal is to provide the best education possible to all our students and providing teachers with access to student assessments within days of enrollment is essential for their success. A...lfresco allows us to do this easily and cost effectively. Each year we continue to expand our Alfresco implementation to streamline processes saving the district money and time; and allowing teachers to focus on their students.

Testimonial By Lea Beeken
CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Gautier Poletto

Project Leader in the Information System and Digital Department

Gironde

Being able to access data and perform searches more efficiently, having the information one needs to hand with no risk of it getting lost, improved tracking of sensitive data, better cooperation and more effective dissemination of information, saving on space and maintenance by going paperless ─ th...ese are all arguments that will persuade management of the benefits of the project.

Testimonial By Gautier Poletto
Hyland ECM testimonial

Dane Austin

President

NYPIUA

Our people love HPI and Alfresco, and they made us more efficient from day one. Right out of the box, this has been a homerun. Testimonial By Dane Austin
Hyland ECM testimonial

Lea Beeken

Supervisor, District Records and FOIP Management

Edmonton Public Schools

Alfresco provides us with a platform for retaining and managing our most critical documents — student records. Our goal is to provide the best education possible to all our students and providing teachers with access to student assessments within days of enrollment is essential for their success. A...lfresco allows us to do this easily and cost effectively. Each year we continue to expand our Alfresco implementation to streamline processes saving the district money and time; and allowing teachers to focus on their students.

Testimonial By Lea Beeken

Case Studies

Financial Services

CASE STUDY BBVA

Hyland Nuxeo helped BBVA unify document management across many countries. BBVA needed to move millions of documents from old systems to a new, fast, and secure platform. Nuxeo was chosen for its flex...ibility and strong performance. BBVA used Nuxeo in a private cloud with fast backup to public cloud. The system supports heavy workloads, fast searches, and workflow automation. BBVA now has a scalable, high-performance solution for global document management.

Government Administration

CASE STUDY Caixa Andorrana de la Seguridad Social (CASS)

Hyland Alfresco helped Caixa Andorrana de la Seguridad Social (CASS) modernize and automate key processes for healthcare, pensions, and social benefits. CASS faced challenges with limited resources, ...complex international agreements, and outdated technology. The solution unified systems with a secure, scalable platform, integrating content management, BPM, and electronic signatures. CASS improved compliance, security, and process speed, supporting international collaboration and future growth.

Government Administration

CASE STUDY Virginia Department of Motor Vehicles (DMV)

OnBase by Hyland helped the Virginia Department of Motor Vehicles manage millions of documents. The DMV wanted to scan documents directly from 73 customer service centers, 35 DMV Selects, and 1,106 d...ealer centers. OnBase provided document capture, management, and workflow tools. The DMV saved $500,000 in shipping costs. Employees found the system easy to use.

Financial Services

CASE STUDY Toyota Financial Services

OnBase helped Toyota Financial Services automate document workflows. The company faced slow, manual processes that caused errors and long response times. OnBase automated document capture, management..., and access, integrating with existing systems. Staff time spent on operations dropped by 60%. Customer response times improved, boosting satisfaction and reducing cancellations.

Education

CASE STUDY University of Notre Dame

OnBase by Hyland helped the University of Notre Dame improve student advising. The university faced problems with paper records and data silos in its First Year of Studies. Advisors used 18 separate ...databases and many spreadsheets. OnBase created a digital student file that brought all information together. Advisors now see all student data in one place. They can access documents, notes, and real-time updates. This makes advising faster and more accurate. Security features protect sensitive student information.

Insurance

CASE STUDY ASEFA

Alfresco Content Services helped ASEFA automate its quotation process. ASEFA faced slow response times and scattered documents. The new solution centralized document management and automated workflow...s. ASEFA increased its quotation processing capacity by 150%. Document duplication dropped and process control improved. Customer response times are now faster and errors are fewer.

Frequently Asked Questions(FAQ)

for Hyland ECM

What is Hyland ECM?

Alfresco ECM is an Enterprise Content Management software that is scalable and customizable and can be deployed on cloud, on-premises and hybrid-cloud configurations. It can be used in industries such as Financial Services, Healthcare, Manufacturing and more.

Alfresco ECM has a cloud native architecture enabling scalability and accessibility and integrates with other applications. Its capabilities include Document management, Document Scanning and Capture, Enterprise Collaboration, Information Governance, Intelligence and Analytics.

Alfresco ECM enables content management and processes to work in sync enabling optimization of information flow through the organization. The standards-based process engine ensures the content supports the business goals. Information Governance features include compliance and controls to reduce business risk, automated records life-cycle management from capture through retention and final destruction. It enables secure access to content from anywhere with file share and collaboration made possible over a variety of channels such as web browsers, mobile apps and more.

What is Hyland ECM used for?

Hyland ECM is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Content Management, Workflow Management and Collaboration .

What are the top features of Hyland ECM?

Recording, Personalization and Dashboard are some of the top features of Hyland ECM.

Who uses Hyland ECM?

Hyland ECM is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland ECM alternatives?

Where is Hyland ECM located?

Hyland ECM is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland ECM for content management and workflow management

Hyland ECM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5

Read Reviews (1)
Custom Reports

4.34/5

Read Reviews (99)
Analytics

3.63/5

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5

Read Reviews (1)
Custom Reports

4.34/5

Read Reviews (99)
Analytics

3.63/5

Read Reviews (25)

Software Failure Risk Guidance

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for Hyland ECM

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland ECM

Hyland Software, Inc News

Product

Hyland Unveils Agent Builder: Revolutionizing Business Workflows with AI-Powered Multiagent Collaboration - PR Newswire

Hyland has launched Agent Builder, a tool within its Content Innovation Cloud, to help organizations create and deploy AI-powered enterprise agents. These agents enhance workflow efficiency and decision-making across industries like finance and healthcare. Agent Builder offers a low-code environment, seamless integration with existing systems, and supports scalable human oversight. It aims to automate complex tasks, reduce manual processing, and improve compliance.

Executive

Hyland appoints Nanette Lazina as Senior Vice President, Global Channels and OEMs - Eastern Progress

Hyland has appointed Nanette Lazina as Senior Vice President of Global Channels and OEMs. With over 20 years of experience, Lazina will lead the strategic execution of Hyland's partner program to align with global growth objectives. Her previous role at SAP involved driving revenue growth through strategic partnerships, which she aims to replicate at Hyland.

Executive

Hyland appoints Nanette Lazina as Senior Vice President, Global Channels and OEMs - The Malaysian Reserve

Nanette Lazina has been appointed as Senior Vice President, Global Channels and OEMs at Hyland Software, strengthening the companys leadership for partner and OEM strategy in enterprise content management.

Product

Hyland Launches Agentic Document Processing to Drive End-to-End Business Automation with Semantic, Context-Aware Intelligence

Hyland Software has launched its agentic document processing solution, expanding its Content Innovation Cloud with advanced generative AI. This new product enables autonomous understanding and action on unstructured data, moving beyond traditional intelligent document processing. Designed for sectors like healthcare, financial services, government, and insurance, it delivers semantic, context-aware automation to streamline complex business workflows.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A