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IBM Maximo vs ServiceM8: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of IBM Maximo vs. ServiceM8 is based on a specific set of business needs and context. The comparison uses 3257 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing IBM Maximo and ServiceM8

IBM Maximo, and ServiceM8 belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

IBM Maximo covers Workflow Management, Order Management, Sales Document Management, Performance Management, etc.

ServiceM8 focuses on Sales Document Management, Helpdesk Management, Contact List Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo IBM Maximo

Focus area

Software Failure Risk

  • low

logo ServiceM8

Focus area

ServiceM8 is better than IBM Maximo for

Software Failure Risk

  • low

About

Streamline your asset management

ServiceM8: Field Service Software

Age

1911

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

37

42

Total Goals
(we found evidences for)

10

4

Top Processes

Evidences indicate better relative satisfaction


workflow management


sales document management

contract management



performance management



helpdesk management


campaign management



training & onboarding


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications



customer feedback management

measuring customer satisfaction


community building



knowledge management


generation of new leads



billing and invoice management



contact list management


account management


payment management



Top Goals

Goals Achieved

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Manage risk

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Grow market share

  • Increase sales & revenue

  • Acquire customers

  • See 7 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • See 1 more

Top Channels

Channels Used

  • e-mail

  • website

  • offline

  • text SMS

  • phone calls

  • mobile

  • on premises

  • video

  • point of sale

  • mobile app

  • blogs

  • user generated content

  • chat

  • social media

  • Facebook page

  • Facebook

  • See 13 more
  • e-mail

  • website

  • offline

  • text SMS

  • phone calls

  • mobile

  • on premises

  • video

  • point of sale

  • mobile app

  • blogs

  • user generated content

  • chat

  • social media

  • Facebook page

  • Facebook

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting