Overview: Infor CRM and BUSINESSNEXT (formerly CRMNEXT) as CRM Category solutions.
Infor CRM and BUSINESSNEXT both provide valuable CRM solutions with distinct strengths. Infor CRM excels in contact and engagement management, supporting large enterprises across various industries like manufacturing and IT. BUSINESSNEXT offers a robust platform for lead and service management, especially suited for banking and financial services. The core features of each product highlight their focus on detailed reports and integration, while their vendor support ensures users get assistance as needed. Businesses can choose based on their specific operational focus and industry requirements.
Infor CRM: Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.
BUSINESSNEXT (formerly CRMNEXT): Businessnext unifies modern sales, service, and marketing automation. Customers enjoy delightful experiences, while teams achieve exceptional results.
Infor CRM and BUSINESSNEXT (formerly CRMNEXT): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Infor CRM supports contact list and engagement management, aligning well for manufacturing and IT companies. read more →
BUSINESSNEXT facilitates lead and service management, fitting financial services and banking clients. read more →
Business Goals
Infor CRM helps enhance customer relationships and improve internal communications for large enterprises. read more →
BUSINESSNEXT focuses on reducing cost-to-serve and enhancing digital journeys, ideal for financial establishments. read more →
Core Features
Infor CRM offers features like custom reports and data integration, supporting complex business needs. read more →
BUSINESSNEXT highlights AI-powered analytics and custom reports for detailed insights and strategy. read more →
Vendor Support
Infor CRM provides strong vendor support with 24/7 assistance and multiple communication channels. read more →
BUSINESSNEXT offers extensive support with a focus on continuous availability, crucial for global operations. read more →
Segments and Industries
Infor CRM is preferred by large enterprises in diverse industries like manufacturing and IT services. read more →
BUSINESSNEXT is popular in the banking and insurance sectors, supporting both mid-market and enterprise clients. read more →
Operational Alignment
Infor CRM integrates smoothly into enterprise workflows, offering scalability and robust support for large organizations. read more →
BUSINESSNEXT aligns with financial operations, equipped to handle complex digital interactions and cost efficiencies. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for Infor CRM and BUSINESSNEXT (formerly CRMNEXT)
How can Infor CRM and BUSINESSNEXT (formerly CRMNEXT) enhance your Campaign Management process?
How efficiently Does Infor CRM and BUSINESSNEXT (formerly CRMNEXT) manage your Service Management?
Infor CRM in Action: Unique Use Cases
How efficiently Does Infor CRM manage your Contact List Management?
What benefits does Infor CRM offer for Engagement Management?
BUSINESSNEXT (formerly CRMNEXT) in Action: Unique Use Cases
What makes BUSINESSNEXT (formerly CRMNEXT) ideal for Lead Management?
How does BUSINESSNEXT (formerly CRMNEXT) address your Collaboration Challenges?
Alternatives
Integrations
Few Infor CRM Integrations
News
Latest Infor CRM News
Newswire & Press Release / Infor Nexus Unveils NexTrace , its End - to - End Traceability Solution At NRF 2025 - Software - Infor
Infor Nexus has launched NexTrace, an AI-powered traceability solution, enhancing data collection for compliance and transparency, ahead of the EU Digital Product Passport in 2027.
Latest BUSINESSNEXT (formerly CRMNEXT) News
SBI General Insurance Goes Live with BUSINESSNEXT Platform to Enhance Customer Engagement and Operational Efficiency
SBI General Insurance has implemented the BUSINESSNEXT platform to enhance customer engagement and operational efficiency, integrating with 20 systems for a seamless workflow and advanced lead management.
How does BUSINESSNEXT (formerly CRMNEXT) address your Social CRM Challenges?