Infor CRM: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Infor CRM
Brand: Infor CRM
Rating: 3.46 (705 reviews)

3.46 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(705)

Infor CRM | Provides a view of every customer touch point across an organization’s sales

Infor CRM Overview

Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.

Use Cases

Customers recommend Contact List Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using Infor CRM.

Other use cases:

Helpdesk Management
Social Media Analytics
Lead Management
Lead Tracking
Workflow Management
Proposal & Quote Management
Relationship Management

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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Infor CRM.

Other priorities:

Acquire Customers
Improve ROI
Grow Market Share
Improve Internal Communications
Enter New Markets Internationally Or Locally
Manage Risk
Scale Best Practices
Improve Efficiency

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Infor CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Infor CRM works with different mediums / channels such as Games. E-Mail. and Phone Calls.

Infor CRM's features include Ticketing, Recording, Personalization, etc. and Infor CRM support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Infor CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Record history, documents, new contacts and accounts directly to the CRM without leaving the comfort of outlook......" Peer review by Andrew M., Director of Marketing, Manufacturing

Infor CRM, Oracle CRM On Demand, Capsule CRM, YetiForce CRM, Suitecrm, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Infor CRM

Top Industries

Manufacturing
Computer Software
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Infor CRM is popular in Manufacturing, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Infor CRM Use Cases

How does Infor CRM address your Contact List Management Challenges?

What benefits does Infor CRM offer for Engagement Management?

Why is Infor CRM the best choice for Campaign Management?

What makes Infor CRM ideal for Helpdesk Management?

34+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Infor CRM solved their CRM needs. Cuspera uses 705 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Video

BBC News Asia Segment with CMO Kirsten Allegri Williams

Frequently Asked Questions(FAQ)

for Infor CRM

What is Infor CRM?

Infor CRM software provides a view of every customer touchpoint across an organization’s sales, marketing, customer service, and support teams.

Infor CRM is a cloud-based application that includes sales, customer service, marketing analytics, and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other products in Infor’s Customer Experience Suite, and more. It manages the full customer lifecycle in one environment, capitalizes on future sales opportunities, and delivers exceptional customer experience.

Infor CRM’s rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. it helps to drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.

What is Infor CRM used for?

Infor CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Contact List Management, Engagement Management and Campaign Management .