Infor CRM Overview
Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.
Use Cases
Customers recommend Contact List Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using Infor CRM.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Infor CRM.
Infor CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Infor CRM works with different mediums / channels such as Games. E-Mail. and Phone Calls.
Infor CRM's features include Ticketing, Recording, Personalization, etc. and Infor CRM support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Infor CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The Epiphany Sales and Service tools allow you to access customer transactional history and current data to provide personalized offers and issue resolution to key clients...." Peer review
Infor CRM, Oracle CRM On Demand, Capsule CRM, YetiForce CRM, Suitecrm, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Infor CRM
Top Industries
- Manufacturing
- Computer Software
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Infor CRM is popular in Manufacturing, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Infor CRM Use Cases
How can Infor CRM enhance your Contact List Management process?
How does Infor CRM facilitate Engagement Management?
What makes Infor CRM ideal for Campaign Management?
How can Infor CRM enhance your Helpdesk Management process?
34+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Infor CRM solved their CRM needs. Cuspera uses 705 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Video
BBC News Asia Segment with CMO Kirsten Allegri Williams
Frequently Asked Questions(FAQ)
for Infor CRM
What is Infor CRM?
Infor CRM software provides a view of every customer touchpoint across an organization’s sales, marketing, customer service, and support teams.
Infor CRM is a cloud-based application that includes sales, customer service, marketing analytics, and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other products in Infor’s Customer Experience Suite, and more. It manages the full customer lifecycle in one environment, capitalizes on future sales opportunities, and delivers exceptional customer experience.
Infor CRM’s rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. it helps to drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.
What is Infor CRM used for?
What are the top features of Infor CRM?
Who uses Infor CRM?
What are Infor CRM alternatives?
Where is Infor CRM located?
Peers used Infor CRM for contact list management and engagement management
Infor CRM Competitors
Infor CRM Features
- Low
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (95) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (95) |
Infor CRM Integrations
Infor CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Infor CRM
Software Failure Risk Guidance
?for Infor CRM
Overall Risk Meter
Top Failure Risks for Infor CRM
Infor News
Infor named Leader in IDC MarketScape MES assessment - IT Brief Australia
Infor has been recognized as a Leader in the IDC MarketScape Worldwide Manufacturing Execution Systems (MES) 2024-2025 Vendor Assessment report, highlighting its strengths in the industry.
Infor Named a Leader in IDC MarketScape Worldwide Manufacturing Execution ... - Newswire Today
Infor has been named a Leader in the IDC MarketScape Worldwide Manufacturing Execution Systems 2024-2025 Vendor Assessment for its extensive configurability and industry-specific functionalities.
Hunterdon Health Launches Infor to Support its Cloud Journey - Newswire Today
Hunterdon Health has started using Infor to enhance its cloud services.
Infor Profile
HQ Location
641 Avenue of the Americas New York, NY 10011
Employees
10001+
Social
Financials
M&A
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