Comparison Summary
Introducing InMoment and fishbowl
InMoment, fishbowl, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.
fishbowl focuses on Helpdesk Management with Phone Calls, Order Management, Forecasting, Training & Onboarding, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
Fishbowl marketing solutions and analytic solutions for restaurants
Age
2002
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
70
50
Total Goals
(we found evidences for)
15
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Establish thought leadership
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Enter new markets internationally or locally
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Increase sales & revenue
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Increase customer life time value
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Launch new products
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Improve efficiency
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Improve internal communications
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Improve stakeholder relations
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Improve consistency
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Improve digital and social presence
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Improve ROI
- See 12 more
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Acquire customers
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Enhance customer relationships
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Improve efficiency
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Increase sales & revenue
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Grow market share
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Improve brand engagement
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Improve internal communications
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Establish thought leadership
- See 5 more
Top Channels
Channels Used
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e-mail
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phone calls
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offline
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social media
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point of sale
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chat
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user generated content
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blogs
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website
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on premises
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video
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trade shows
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mobile
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mobile app
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promotions
- See 12 more
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e-mail
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phone calls
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offline
-
social media
-
point of sale
-
chat
-
user generated content
-
blogs
-
website
-
on premises
-
video
-
trade shows
-
mobile
-
mobile app
-
promotions
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
