InMoment Overview
InMoment's integrated CX solution leverages award-winning AI to transform customer feedback into actionable insights, driving impactful ROI. By capturing and connecting diverse customer experience signals, businesses can identify the richest insights and unlock the smartest actions. This approach not only enhances understanding of customer needs but also accelerates ROI, reportedly achieving results in half the time compared to traditional methods. As a leader in the Gartner Magic Quadrant, InMoment empowers organizations to refine their customer experience strategies, ensuring they remain competitive in a rapidly evolving market.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using InMoment.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using InMoment.
InMoment Use-Cases and Business Priorities: Customer Satisfaction Data
InMoment works with different mediums / channels such as Phone Calls. and Social Media.
InMoment's features include Embedded Survey Forms, Dashboard, Personalization, etc. and InMoment support capabilities include Email Support, 24/7 Support, Phone Support, etc. also InMoment analytics capabilities include Analytics, and Custom Reports.
Reviews
"Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DN...A." - Suzie Dieth
InMoment, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
InMoment is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on InMoment Use Cases
How can InMoment optimize your Collecting Feedback Workflow?
How does InMoment facilitate Engaging Conversational Surveys?
How can InMoment enhance your Helpdesk Management process?
What solutions does InMoment provide for Contact List Management?
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DNA. Testimonial By Suzie Dieth |
|
Real-time feedback has allowed branch and contact center managers to review survey results as they come in, enabling timely coaching of frontline colleagues. This has helped the branch channel score well in national benchmarking studies and has aided the bank in achieving recognition for customer s...ervice excellence. |
|
One of the things I like about InMoment is we can grow our program and we've definitely seen shifts in our metrics. We were seeing net promoter scores in the 30s and now we're seeing scores in the 50s. Testimonial By Jennifer Rulon |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Suzie Dieth Director of Customer Experience Reliant |
Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DNA. Testimonial By Suzie Dieth |
|
Irene Hogan Senior Vice President and Director of Customer Experience Associated Bank |
Real-time feedback has allowed branch and contact center managers to review survey results as they come in, enabling timely coaching of frontline colleagues. This has helped the branch channel score well in national benchmarking studies and has aided the bank in achieving recognition for customer s...ervice excellence. |
|
Jennifer Rulon Customer Experience Manager Indiana Farmers Insurance |
One of the things I like about InMoment is we can grow our program and we've definitely seen shifts in our metrics. We were seeing net promoter scores in the 30s and now we're seeing scores in the 50s. Testimonial By Jennifer Rulon |
Case Studies
CASE STUDY U.S. Cellular
CASE STUDY Thomson Reuters
CASE STUDY McDonald’s Australia
CASE STUDY Discount Tire
CASE STUDY Global rental car brand
CASE STUDY Jack in the Box
Video
Your Experience Framework in 5 Simple Steps - InMoment
Frequently Asked Questions(FAQ)
for InMoment
What is InMoment?
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
What is InMoment used for?
What are the top features of InMoment?
Who uses InMoment?
What are InMoment alternatives?
Where is InMoment located?
Peers used InMoment for Collecting feedback and Engaging conversational surveys
InMoment Competitors
InMoment Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
InMoment Integrations
InMoment integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for InMoment
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
InMoment, Inc News
InMoment Releases 2025 Reputation Industry Benchmark Report: Automotive Leads, Hospitality Struggles, and Visual Content Emerges as Key Growth Driver InMoment
InMoment released its 2025 Reputation Industry Benchmark Report, analyzing 31 million reviews across 226,500+ locations. The report highlights the importance of managing online reputation, with top brands maintaining high ratings and leveraging visual content for visibility. InMoment's reputation management clients see significant improvements in online visibility and customer engagement, demonstrating the ROI of proactive reputation strategies.
Inmoment launches AI Auto Responding in APAC to transform reputation ...
InMoment has launched AI Auto Responding in the APAC region, enhancing its Reputation Management platform. This feature uses generative AI to create personalized responses to customer reviews, reducing workload and maintaining brand consistency. It offers customizable response rules, multilingual capabilities, and in-app response flexibility, setting it apart from competitors by fully automating responses while adhering to brand guidelines.
Call Center Coaching: Empowering Agents with Data and Feedback
InMoment's AI-powered conversational intelligence tool enhances call center coaching by analyzing 100% of customer interactions. This data-driven approach helps identify coaching opportunities, improve agent performance, and boost customer satisfaction. The tool supports personalized feedback, tracks performance trends, and aligns agent development with customer needs, aiming for higher CSAT and better FCR.
Ipsos strengthens its expertise in Germany with the acquisition of InMoment's Healthcare division
Ipsos has acquired InMoment's Healthcare division in Germany to enhance its expertise in the healthcare sector and expand its service offerings. This acquisition will strengthen Ipsos' presence in Germany and provide additional value to its clients in the pharmaceutical and MedTech industries.
InMoment, Inc Profile
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
PRIVATE
What solutions does InMoment provide for Social Media Management?