InMoment Overview
InMoment's integrated CX solution leverages award-winning AI to transform customer feedback into actionable insights, driving impactful ROI. By capturing and connecting diverse customer experience signals, businesses can identify the richest insights and unlock the smartest actions. This approach not only enhances understanding of customer needs but also accelerates ROI, reportedly achieving results in half the time compared to traditional methods. As a leader in the Gartner Magic Quadrant, InMoment empowers organizations to refine their customer experience strategies, ensuring they remain competitive in a rapidly evolving market.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using InMoment.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using InMoment.
InMoment Use-Cases and Business Priorities: Customer Satisfaction Data
InMoment works with different mediums / channels such as Phone Calls. and Social Media.
InMoment's features include Embedded Survey Forms, Dashboard, Personalization, etc. and InMoment support capabilities include Email Support, 24/7 Support, Phone Support, etc. also InMoment analytics capabilities include Analytics, and Custom Reports.
Reviews
"Text analytics has been instrumental in helping Medibank employees across the business to stay on the same page through unified data and visibility displayed through customised dashboards." - Nathan Chung
Peer review evidence (same sources as the product rating summary)
"...This caused delays of up to three months from when a customer left feedback to when it was received. ..." Case Study Virgin Money
"...With that in mind, here are five ways businesses can leverage personalization in order to deliver more helpful and engaging experiences to customers. ..." 5 Ways Brands Can Get More Personal with Their Customers
"...After seeing success in key call center metrics, Reliant implemented the next phase of their CX program in 2014. ..." Case Study Reliant
InMoment, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
InMoment is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
InMoment Customer wins, Customer success stories, Case studies
What solutions does InMoment provide for Collecting Feedback?
What Are the key features of InMoment for Engaging Conversational Surveys?
What solutions does InMoment provide for Helpdesk Management?
How can InMoment enhance your Contact List Management process?
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Text analytics has been instrumental in helping Medibank employees across the business to stay on the same page through unified data and visibility displayed through customised dashboards. Testimonial By Nathan Chung |
|
Real-time feedback has allowed branch and contact center managers to review survey results as they come in, enabling timely coaching of frontline colleagues. This has helped the branch channel score well in national benchmarking studies and has aided the bank in achieving recognition for customer s...ervice excellence. |
|
In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and em...otional valence. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nathan Chung Service NPS and Voice of Customer Team Manager Medibank |
Text analytics has been instrumental in helping Medibank employees across the business to stay on the same page through unified data and visibility displayed through customised dashboards. Testimonial By Nathan Chung |
|
Irene Hogan Senior Vice President and Director of Customer Experience Associated Bank |
Real-time feedback has allowed branch and contact center managers to review survey results as they come in, enabling timely coaching of frontline colleagues. This has helped the branch channel score well in national benchmarking studies and has aided the bank in achieving recognition for customer s...ervice excellence. |
|
Benjamin Easaw Senior Director, Customer Experience Research Thomson Reuters |
In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and em...otional valence. |
Your Experience Framework in 5 Simple Steps - InMoment
Frequently Asked Questions (FAQ)
What buyers ask before choosing InMoment
What is InMoment?
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
What is InMoment used for?
What are the top features of InMoment?
Who uses InMoment?
What are InMoment alternatives?
Where is InMoment located?
Peers used InMoment for Collecting feedback and Engaging conversational surveys
InMoment Competitors
InMoment Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
InMoment Integrations
InMoment integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for InMoment
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
InMoment, Inc News
InMoment - Overview, News & Similar companies
Press Ganey Forsta is acquiring InMoment to enhance its customer experience technology and expand AI-driven insights across industries. This acquisition aims to combine both companies' capabilities to deliver advanced experience technology solutions.
US software company InMoment acquires local consulting firm brandXP
InMoment, a US customer intelligence software company, has acquired brandXP, a customer experience digital consulting firm, to expand its presence in the Asia Pacific region. This acquisition will lead to the establishment of offices in Melbourne and New Zealand, enhancing InMoment's investment in Australia.
Press Ganey Forsta acquires InMoment to drive AI innovation in customer ...
Press Ganey Forsta has acquired InMoment to enhance AI innovation in customer experience and expand expertise across industries such as retail and hospitality. The merger will strengthen omni-channel listening capabilities and create a combined entity recognized as a leader in the Gartner Magic Quadrant for Voice of the Customer Platforms.
InMoment Releases 2025 Reputation Industry Benchmark Report: Automotive Leads, Hospitality Struggles, and Visual Content Emerges as Key Growth Driver InMoment
InMoment released its 2025 Reputation Industry Benchmark Report, analyzing 31 million reviews across 226,500+ locations. The report highlights the importance of managing online reputation, with top brands maintaining high ratings and leveraging visual content for visibility. InMoment's reputation management clients see significant improvements in online visibility and customer engagement, demonstrating the ROI of proactive reputation strategies.
InMoment, Inc Profile
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
PRIVATE
How can InMoment optimize your Social Media Management Workflow?