InMoment Overview
InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using InMoment.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using InMoment.
InMoment Use-Cases and Business Priorities: Customer Satisfaction Data
InMoment works with different mediums / channels such as Phone Calls, and Social Media,
InMoment's features include Embedded Survey Forms, Dashboard, Personalization, etc.
Reviews
"The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus." - Chris Neeson
InMoment, Thematic, GetFeedback, NICE Satmetrix, SurveySparrow Enterprise, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
InMoment is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on InMoment Use Cases
How efficiently Does InMoment manage your Collecting Feedback?
How does InMoment address your Engaging Conversational Surveys Challenges?
What solutions does InMoment provide for Helpdesk Management?
Why is InMoment the best choice for Contact List Management?
42+ more Business Use Cases
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. Testimonial By Chris Neeson |
|
We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter. It was time to modernize and make some improvements. That was really the driving force for bringing InMoment in. To make changes that wou...ld provide U.S. Cellular with more. |
|
One of the things I like about InMoment is we can grow our program and we've definitely seen shifts in our metrics. We were seeing net promoter scores in the 30s and now we're seeing scores in the 50s. Testimonial By Jennifer Rulon |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Chris Neeson Customer Experience Ohio Mutual |
The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. Testimonial By Chris Neeson |
|
John Lewis Customer Insights Lead U.S. Cellular |
We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter. It was time to modernize and make some improvements. That was really the driving force for bringing InMoment in. To make changes that wou...ld provide U.S. Cellular with more. |
|
Jennifer Rulon Customer Experience Manager Indiana Farmers Insurance |
One of the things I like about InMoment is we can grow our program and we've definitely seen shifts in our metrics. We were seeing net promoter scores in the 30s and now we're seeing scores in the 50s. Testimonial By Jennifer Rulon |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Banking
|
Banking |
CASE STUDY Associated BankRead More |
|
|
NA |
Case Study U.S. CellularRead More |
|
NA |
Case Study Virgin MoneyRead More |
Video
Your Experience Framework in 5 Simple Steps - InMoment
Frequently Asked Questions(FAQ)
for InMoment
What is InMoment?
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
What is InMoment used for?
What are the top features of InMoment?
Who uses InMoment?
What are InMoment alternatives?
Where is InMoment located?
Peers used InMoment for Collecting feedback and Engaging conversational surveys
InMoment Competitors
InMoment Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
InMoment Integrations
InMoment integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for InMoment
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
Inmoment News
InMoment Unveils New AI-Powered Active Listening Agents for Surveys | Business Wire
InMoment launches AI-powered Active Listening Agents, enhancing survey feedback with real-time, context-aware follow-up questions, leading to 70% more detailed insights and 2.4x more actionable responses.
InMoment Recognized for AI and Retail Innovation in 2024 AI Breakthrough Awards
InMoment recognized for AI and retail innovation in 2024 AI Breakthrough Awards.
Inmoment Feeds
Q3 Product Feature Highlights
InMoment launches new products for 2024 Q3, focusing on advanced analytics, AI, and enhancing customer experience programs.
Leverage Local Business Listings to Attract New Customers
InMoment named Leader in Text Mining & Analytics to unlock insights in unstructured data.
Lawyer Reputation Management: A Guide for Law Firms
InMoment named Leader in Text Mining & Analytics to unlock insights in unstructured data.
Inmoment Profile
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
PRIVATE
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