InMoment Overview
InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using InMoment.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using InMoment.
InMoment Use-Cases and Business Priorities: Customer Satisfaction Data
InMoment works with different mediums / channels such as Phone Calls, and Social Media,
InMoment's features include Embedded Survey Forms, Dashboard, Personalization, etc.
Reviews
"Jemena is delighted to be partnering with inMoment to enhance our voice of the customer program. One of Jemena's core values is to consider customers in everything we do, and the capabilities of the InMoment solution will empower us to fully underst...and what matters to our customers and how to serve them best." - Kate Hawke
InMoment, Thematic, GetFeedback, NICE Satmetrix, SurveySparrow Enterprise, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
InMoment is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on InMoment Use Cases
What solutions does InMoment provide for Collecting Feedback?
What Are the key features of InMoment for Engaging Conversational Surveys?
What Are the key features of InMoment for Helpdesk Management?
How efficiently Does InMoment manage your Contact List Management?
42+ more Business Use Cases
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
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Jemena is delighted to be partnering with inMoment to enhance our voice of the customer program. One of Jemena's core values is to consider customers in everything we do, and the capabilities of the InMoment solution will empower us to fully understand what matters to our customers and how to serve... them best. |
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nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. Testimonial By Roe Baluyut |
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Before [InMoment], we were often overloaded with survey data that ultimately told us little about what our customers were experiencing on our website. Today, we're armed with insightful, qualitative data backed by meaningful performance metrics to help us prioritize maintenance and improvements. Testimonial By Michelle Cullinan |
CUSTOMERS | TESTIMONIALS |
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![]() Kate Hawke Marketing Manager Jemena |
Jemena is delighted to be partnering with inMoment to enhance our voice of the customer program. One of Jemena's core values is to consider customers in everything we do, and the capabilities of the InMoment solution will empower us to fully understand what matters to our customers and how to serve... them best. |
Roe Baluyut Manager of Customer Experience nib New Zealand |
nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. Testimonial By Roe Baluyut |
Michelle Cullinan Digital Marketing Strategist Juniper Networks |
Before [InMoment], we were often overloaded with survey data that ultimately told us little about what our customers were experiencing on our website. Today, we're armed with insightful, qualitative data backed by meaningful performance metrics to help us prioritize maintenance and improvements. Testimonial By Michelle Cullinan |
Case Studies
COMPANY | CASE STUDIES |
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Case Study VolvoRead More |
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Case Study Virgin MoneyRead More |
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Case Study Chevron Federal Credit UnionRead More |
Video
Your Experience Framework in 5 Simple Steps - InMoment
![Video Thumbnail](https://img.youtube.com/vi/x0P0vXkUVMk/hqdefault.jpg)
Frequently Asked Questions(FAQ)
for InMoment
What is InMoment?
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
What is InMoment used for?
What are the top features of InMoment?
Who uses InMoment?
What are InMoment alternatives?
Where is InMoment located?
InMoment Competitors
InMoment Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
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AI Powered | Read Reviews (15) |
Analytics | Read Reviews (238) |
Custom Reports | Read Reviews (297) |
CAPABILITIES | RATINGS AND REVIEWS |
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AI Powered | Read Reviews (15) |
Analytics | Read Reviews (238) |
Custom Reports | Read Reviews (297) |
InMoment Integrations
InMoment integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for InMoment
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
Inmoment News
Leverage Local Business Listings to Attract New Customers
InMoment named Leader in Text Mining & Analytics to unlock insights in unstructured data.
Lawyer Reputation Management: A Guide for Law Firms
InMoment named Leader in Text Mining & Analytics to unlock insights in unstructured data.
InMoment Recognized for AI and Retail Innovation in 2024 AI Breakthrough Awards
InMoment recognized for AI and retail innovation in 2024 AI Breakthrough Awards.
Inmoment Feeds
Predictive Analytics: Unveiling the Future with Data
Predictive analytics analyzes data to predict the likelihood of certain events happening in the future. Through predictive analytics software, businesses across all industries can understand their customers better and make more informed business decisions.
Text Mining: Everything You Need to Know
In today’s data-driven world, businesses generate and accumulate vast amounts of text data from various sources, including customer feedback, social media, emails, and internal documents. However, extracting meaningful insights from this unstructured data can be challenging. This is where text mining comes into play. By transforming unstructured text data into valuable information, text mining enables Read more...
Inmoment Profile
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
PRIVATE
Why is InMoment the best choice for Social Media Management?