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InMoment vs Google Forms: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of InMoment vs. Google Forms is based on a specific set of business needs and context. The comparison uses 34214 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing InMoment and Google Forms

InMoment, Google Forms, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

Google Forms focuses on Collecting Feedback, Collaboration, Content Management, Sales Document Management, etc.

"InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. " - Chuck Browne

"Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. " - Justin Hiltz

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo InMoment

Focus area

InMoment is better than Google Forms for

Software Failure Risk

  • low

logo Google Forms

Focus area

Google Forms is better than InMoment for

Software Failure Risk

  • medium

About

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Online Surveys to collect and organize information

Age

2002

Financials

PRIVATE

SERIES A

Business Need

Total Processes
(we found evidences for)

70

95

Total Goals
(we found evidences for)

15

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


helpdesk management


social media management

social media analytics

engaging on social media

scheduling post to social media


contact list management


competitive intelligence


customer case management


loyalty management

customise loyalty program

identify target customers


lifetime value management


training & onboarding


rating and review management


campaign management



sales review & feedback


lead qualification

lead qualification: technographic



products & pricelist management




workflow management


generation of new leads


relationship management


communication management

sending & publishing communications

tracking & monitoring communications




sales document management

contract management

proposal & quote management


conference call management




segmentation and targeting


category management



touchpoint management


trade show marketing


performance management





follower management



knowledge management

creating knowledge base




meeting management


sales call management

meeting management



create learning path


courses & assessment

create learning path





business development





conversion management



revenue cycle management



promotion management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Launch new products

  • Increase sales & revenue

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Scale best practices

  • Enter new markets internationally or locally

  • Grow market share

  • Build brand awareness

  • Improve stakeholder relations

  • Improve ROI

  • Improve brand engagement

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • social media

  • website

  • offline

  • point of sale

  • phone calls

  • trade shows

  • chat

  • video

  • user generated content

  • blogs

  • mobile

  • promotions

  • Slack

  • events

  • on premises

  • newsletter

  • causes and charity

  • Facebook

  • games

  • text SMS

  • mobile app

  • Skype

  • Twitter

  • mass media

  • Whatsapp

  • radio

  • coupons

  • display advertisement

  • out of home

  • brochure

  • Facebook page

  • movies

  • LinkedIn

  • Instagram

  • See 32 more
  • e-mail

  • social media

  • website

  • offline

  • point of sale

  • phone calls

  • trade shows

  • chat

  • video

  • user generated content

  • blogs

  • mobile

  • promotions

  • Slack

  • events

  • on premises

  • newsletter

  • causes and charity

  • Facebook

  • games

  • text SMS

  • mobile app

  • Skype

  • Twitter

  • mass media

  • Whatsapp

  • radio

  • coupons

  • display advertisement

  • out of home

  • brochure

  • Facebook page

  • movies

  • LinkedIn

  • Instagram

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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Business Setting