Comparison Summary
This comparison report of InMoment vs. Qualtrics Customer Experience is based on a specific set of business needs and context. The comparison uses 6285 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing InMoment and Qualtrics Customer Experience
InMoment, Qualtrics Customer Experience, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.
Qualtrics Customer Experience focuses on Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.
"Before [InMoment], we were often overloaded with survey data that ultimately told us little about what our customers were experiencing on our website. Today, we're armed with insightful, qualitative data backed by meaningful performance metrics to h...elp us prioritize maintenance and improvements. " - Michelle Cullinan
"The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. " - Steve Lockwood
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Qualtrics Customer Experience
Focus area
Qualtrics Customer Experience is better than InMoment for
Software Failure Risk
About
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
Customer Experience Management to understand the customers’ experiences and take the right actions
Age
2002
2002
Financials
PRIVATE
SERIES C
Business Need
Total Processes
(we found evidences for)
70
57
Total Goals
(we found evidences for)
15
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Establish thought leadership
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Enter new markets internationally or locally
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Increase sales & revenue
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Increase customer life time value
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Launch new products
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Improve efficiency
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Improve internal communications
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Improve stakeholder relations
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Improve consistency
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Improve digital and social presence
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Improve ROI
- See 12 more
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve ROI
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Increase sales & revenue
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Increase customer life time value
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Scale best practices
-
Launch new products
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Enter new markets internationally or locally
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Establish thought leadership
- See 10 more
Top Channels
Channels Used
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e-mail
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phone calls
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website
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promotions
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offline
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on premises
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social media
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support groups
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mobile
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text SMS
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point of sale
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mobile app
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chat
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mass media
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television
- See 12 more
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e-mail
-
phone calls
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website
-
promotions
-
offline
-
on premises
-
social media
-
support groups
-
mobile
-
text SMS
-
point of sale
-
mobile app
-
chat
-
mass media
-
television
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
