Overview: InMoment and SurveySparrow Enterprise as Customer Feedback Management Category solutions.

InMoment and SurveySparrow Enterprise both excel in customer feedback management, catering to different operational and strategic needs. InMoment shines in improving customer satisfaction through extensive analytics and seamless integration, making it ideal for large enterprises primarily in the software and IT industries. SurveySparrow Enterprise offers robust support and automated workflows, favored by marketing and advertising sectors needing dynamic survey capabilities and flexibility across various scales.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

SurveySparrow Enterprise: Enterprise Survey Software from SurveySparrow is a feature-rich platform designed to boost response rates by 40%. It offers engaging, conversational surveys for better data collection.

InMoment and SurveySparrow Enterprise: Best Use cases based on the customer satisfaction data

InMoment

4.7

AI Powered

SurveySparrow Enterprise

4.5

Key Capabilities Supported

InMoment facilitates collecting feedback, measuring net promoter score, and engaging through conversational surveys. These capabilities align with enhancing customer interactions and managing customer satisfaction comprehensively. read more →

SurveySparrow Enterprise supports collecting feedback, conducting engaging surveys, and market research. This aligns with developing customer insights and leads generation for strategic marketing activities. read more →

Business Goals

InMoment helps in improving customer satisfaction, acquiring new customers, and scaling best practices. It fits companies aiming to enhance brand engagement and enter new markets. read more →

SurveySparrow Enterprise focuses on enhancing customer satisfaction. It helps companies seeking to deepen customer relationships and improve overall experience. read more →

Core Features

InMoment offers strong analytics, data integration, and custom reporting features. These are pivotal for users needing detailed insights and seamless data management. read more →

SurveySparrow Enterprise emphasizes custom reporting, extensive data import capabilities, and security. This suits businesses requiring robust data handling and privacy. read more →

Vendor Support

InMoment provides email, phone, and 24/7 support. This diverse support caters to enterprises requiring non-stop assistance. read more →

SurveySparrow Enterprise prioritizes chat and 24/7 support, alongside phone support, offering immediate help which businesses appreciate for resolving issues quickly. read more →

Segments and Industries

InMoment is preferred by large enterprises and IT and computer software sectors, indicating its suitability for tech-heavy businesses. read more →

SurveySparrow Enterprise serves a variety of industries, including IT, marketing, and advertising, showing its appeal to diverse enterprise needs. read more →

Operational Alignment

InMoment integrates into workflows of large enterprises, handling complex data operations and customer management. read more →

SurveySparrow Enterprise is tailored for flexible and automated surveys, fitting varying scales from small to large enterprises, promoting operational efficiency. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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24/7 Support

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Phone Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for InMoment and SurveySparrow Enterprise

What makes InMoment and SurveySparrow Enterprise ideal for Collecting Feedback?

Inmoment and Surveysparrow Enterprise both collect customer feedback through multiple channels and analyze responses. Inmoment focuses on Net Promoter Score (NPS) metrics, while Surveysparrow Enterprise provides a broader range of survey options. Inmoment excels at tracking NPS trends over time, but lacks immediate feedback loops, while Surveysparrow Enterprise offers ease of use and simplicity but may lack customization options. Both tools have limitations in international accessibility.

"...it's simple to set up NPS, CES, or CSAT on your site for basic use, and it's possible to pass info through to Wootric about the user answering the question for tagging and analysis...." Peer review by Jessica S, User Experience Researcher, Research

"...Survey sparrow has improved my business by using it to get feedback from clients...." Peer review by Adelewa O., Project Manager

What solutions does InMoment and SurveySparrow Enterprise provide for Engaging Conversational Surveys?

Both Inmoment and Surveysparrow Enterprise create conversational surveys to improve engagement. Inmoment utilizes closed-loop feedback and prioritizes follow-up actions. Surveysparrow Enterprise focuses on providing a mobile-first, chat-like interface to enhance the survey experience. Inmoment, however, has limitations in managing and documenting the follow-up process.

"...Analyse how many detractors, passives and promoters you have and send follow-up ASAP...." Peer review by Ruben L, Marketing Manager, Marketing and Advertising