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inSided vs Document360: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for inSided medium Failure Risk for Document360 medium
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Comparison Summary

This comparison report of inSided vs. Document360 is based on a specific set of business needs and context. The comparison uses 1877 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing inSided and Document360

inSided, Document360, AnswerHub, Answerbase, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

inSided covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.

Document360 focuses on Knowledge Management, Communication Management with E-Mail, Helpdesk Management with Chat, Collaboration, etc.

"The inSided platform makes it easy for KPN to surface the right answers to customer questions. Where the real value of the community lies is that it is both a 1-to-1 and a 1-to-many service channel. When we help a customer on the community, we’re ac...tually helping 50, 60, or 70 customers. " - Thomas Pel

"After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled. " - Matt Watson

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo inSided

Focus area

Software Failure Risk

  • medium

logo Document360

Focus area

Document360 is better than inSided for

Software Failure Risk

  • medium

About

All-in-one customer success engagement platform

The Knowledge Base Platform, engineered for growing companies

Age

2011

Financials

SERIES E

Business Need

Total Processes
(we found evidences for)

46

20

Total Goals
(we found evidences for)

11

4

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (93)

Read Reviews (10)

engaging and following up

Read Reviews (60)

Read Reviews (8)

helpdesk management

Read Reviews (50)

Read Reviews (19)

knowledge management

Read Reviews (28)

Read Reviews (94)

sharing knowledge

Read Reviews (2)

Read Reviews (1)

creating knowledge base

Read Reviews (0)

Read Reviews (2)

training & onboarding

Read Reviews (24)

Read Reviews (6)

content management

Read Reviews (22)

Read Reviews (4)

content curation

Read Reviews (6)

Read Reviews (0)

content tracking

Read Reviews (5)

Read Reviews (0)

searching for content

Read Reviews (3)

Read Reviews (1)

content sharing

Read Reviews (3)

Read Reviews (1)

customer feedback management

Read Reviews (17)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (9)

Read Reviews (0)

contact list management

Read Reviews (15)

Read Reviews (0)

community building

Read Reviews (13)

Read Reviews (0)

workflow management

Read Reviews (10)

Read Reviews (0)

products & pricelist management

Read Reviews (8)

Read Reviews (1)

communication management

Read Reviews (6)

Read Reviews (22)

sending & publishing communications

Read Reviews (3)

Read Reviews (22)

competitive intelligence

Read Reviews (4)

Read Reviews (1)

rating and review management

Read Reviews (3)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

category management

Read Reviews (0)

Read Reviews (6)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Grow market share

  • See 8 more

  • Improve brand engagement

  • Acquire customers

  • Build brand awareness

  • Launch new products

  • See 1 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • chat

  • website

  • e-mail

  • mobile

  • offline

  • on premises

  • Slack

  • mobile app

  • video

  • See 8 more

  • user generated content

  • blogs

  • chat

  • website

  • e-mail

  • mobile

  • offline

  • on premises

  • Slack

  • mobile app

  • video

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

{{{rsh_C_1}}}

low

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Migration Risk

medium

{{{rsh_C_1}}}

low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting