inSided Overview
InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using inSided.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using inSided.
inSided Use-Cases and Business Priorities: Customer Satisfaction Data
inSided works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.
inSided's features include Dashboard, Gamification, Alerts: Popups & Notifications, etc. and inSided support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also inSided analytics capabilities include Custom Reports, and Analytics.
Reviews
"Through its service forum, Simyo displays its transparency, high-quality information and excellent service level. The focus is on constantly improving the forum and the provided services, for example through quality monitoring procedures for moderat...ors and regular community consultations, as well as by involving the forum in campaigns." - Mischa Oudolf
inSided, Answerbase, Shelf.io, livepro, livepro, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for inSided
Top Industries
- Telecommunications
- Manufacturing
- Computer & Network Security
Popular in
- Enterprise
- Mid Market
- Small Business
inSided is popular in Telecommunications, Manufacturing, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on inSided Use Cases
How efficiently Does inSided manage your Engagement Management?
Why is inSided the best choice for Helpdesk Management?
How can inSided optimize your Knowledge Management Workflow?
What makes inSided ideal for Onboarding?
What solutions does inSided provide for Content Management?
23+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well inSided solved their Knowledge Management needs. Cuspera uses 1457 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Through its service forum, Simyo displays its transparency, high-quality information and excellent service level. The focus is on constantly improving the forum and the provided services, for example through quality monitoring procedures for moderators and regular community consultations, as well a...s by involving the forum in campaigns. |
|
We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. Testimonial By Extreme Networks |
|
The community allows Telfort to improve its products and services. This is extremely valuable to Telfort and to our customers. The organization saves on costs (for example through call reduction) and has the opportunity to show what it stands for. It is also wonderful to see how customers brainstor...m to find solutions with us. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mischa Oudolf Sr. Marketing Manager Simyo |
Through its service forum, Simyo displays its transparency, high-quality information and excellent service level. The focus is on constantly improving the forum and the provided services, for example through quality monitoring procedures for moderators and regular community consultations, as well a...s by involving the forum in campaigns. |
|
Extreme Networks |
We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. Testimonial By Extreme Networks |
|
Hugo de Vries Community Manager Telfort |
The community allows Telfort to improve its products and services. This is extremely valuable to Telfort and to our customers. The organization saves on costs (for example through call reduction) and has the opportunity to show what it stands for. It is also wonderful to see how customers brainstor...m to find solutions with us. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Manufacturing
|
Manufacturing |
Case Study EnecoRead More |
Manufacturing
|
Manufacturing |
Case Study SonosRead More |
|
Manufacturing
|
Manufacturing |
Case Study EnecoRead More |
Frequently Asked Questions(FAQ)
for inSided
What is inSided?
inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships.
It’s a self-service platform driving customer success, scaling support, increasing retention, and delivering the best product experience. inSided leverages the power of community to measurably improve customer engagement and self-service in Customer Success.
inSided features for efficient customer success include a community platform to scale support by letting users help each other, a knowledge base that provides users the answers to their questions and share the expert knowledge with the community, and in-product support to boost product adoption and reduce time to value new users and many more.
What is inSided used for?
What are the top features of inSided?
Who uses inSided?
What are inSided alternatives?
Where is inSided located?
Peers used inSided for engagement management and helpdesk management
inSided Competitors
inSided Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (168) |
| Analytics | Read Reviews (57) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (168) |
| Analytics | Read Reviews (57) |
Software Failure Risk Guidance
?for inSided
Overall Risk Meter
Top Failure Risks for inSided
Gainsight, Inc News
Pulse Europe 2024 Day 1 Recap: A Journey Into the Future of Customer Success and AI
Gainsight unveils advanced AI-driven customer engagement tools to enhance retention, user adoption, and customer success, emphasizing integration with SAP Sales Cloud for growth.
Gainsight Named a Leader in 2024 Gartner® Magic Quadrant™ for Customer Success Management Platforms – IT Business Net
Gainsight is recognized as a Leader in Gartner's inaugural Magic Quadrant for Customer Success Management Platforms, excelling in execution and vision.
Gainsight And SAP Launch Strategic Partnership To Increase Retention And Revenue Growth - Pulse 2.0
Gainsight and SAP have formed a strategic partnership to boost customer retention and revenue growth.
Gainsight, Inc Feeds
5 Ways Gainsight and Staircase AI Come Together to Propel Customer Success Into the Future
Gainsight and Staircase AI team up to enhance customer success with AI-powered insights, in-app engagements, and self-service hubs.
Staircase AI Acquired by Gainsight to Extend Leadership in Human-First AI - StartupHub.ai
Gainsight acquired Staircase AI to strengthen its human-first AI capabilities.
Gainsight Extends Leadership in Human-First AI with Strategic Acquisition of Staircase AI - GlobeNewswire
Gainsight enhances its AI capabilities by acquiring Staircase AI, focusing on human-centered technology advancements.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
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