inSided Overview
InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using inSided.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using inSided.
inSided Use-Cases and Business Priorities: Customer Satisfaction Data
inSided works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.
inSided's features include Dashboard, Gamification, Alerts: Popups & Notifications, etc. and inSided support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also inSided analytics capabilities include Custom Reports, and Analytics.
Reviews
"With inSided, we're able to run more efficiently while being less reliant on other teams. This is a huge win for us. It's important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work ...with up to this point. We wanted to work with a company that values their customers and view them as true partners—we feel that with inSided." - Drew Frey
inSided, Answerbase, Shelf.io, livepro, livepro, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for inSided
Top Industries
- Telecommunications
- Manufacturing
- Computer & Network Security
Popular in
- Enterprise
- Mid Market
- Small Business
inSided is popular in Telecommunications, Manufacturing, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on inSided Use Cases
How efficiently Does inSided manage your Engagement Management?
What makes inSided ideal for Helpdesk Management?
How can inSided optimize your Knowledge Management Workflow?
What makes inSided ideal for Onboarding?
What benefits does inSided offer for Content Management?
23+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well inSided solved their Knowledge Management needs. Cuspera uses 1457 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With inSided, we're able to run more efficiently while being less reliant on other teams. This is a huge win for us. It's important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work with up to this point. We wanted to work with a co...mpany that values their customers and view them as true partners—we feel that with inSided. |
|
We evolve from a supplier of commodities to an energy service provider. That is a challenge and a risk. But if we do not change we remain in commodities, which is not an option. We strongly believe that service is our future. Services and commodities are totally different things. This change requir...es new skills of our people and an open culture where all units are in contact with each other and the customer |
|
We are very happy with the way the project was managed, both from a purely professional side and a cultural fit between SoundCloud & inSided point of view. Testimonial By Mathis Peckedrath |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Drew Frey Senior Communications Manager Webroot |
With inSided, we're able to run more efficiently while being less reliant on other teams. This is a huge win for us. It's important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work with up to this point. We wanted to work with a co...mpany that values their customers and view them as true partners—we feel that with inSided. |
|
Guido Dubbeld CFO Eneco |
We evolve from a supplier of commodities to an energy service provider. That is a challenge and a risk. But if we do not change we remain in commodities, which is not an option. We strongly believe that service is our future. Services and commodities are totally different things. This change requir...es new skills of our people and an open culture where all units are in contact with each other and the customer |
|
Mathis Peckedrath Community Manager SoundCloud |
We are very happy with the way the project was managed, both from a purely professional side and a cultural fit between SoundCloud & inSided point of view. Testimonial By Mathis Peckedrath |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Computer & Network Security
|
Computer & Network Security |
Case Study Extreme NetworksRead More |
Manufacturing
|
Manufacturing |
Case Study SonosRead More |
Telecommunications
|
Telecommunications |
Case Study TelfortRead More |
Frequently Asked Questions(FAQ)
for inSided
What is inSided?
inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships.
It’s a self-service platform driving customer success, scaling support, increasing retention, and delivering the best product experience. inSided leverages the power of community to measurably improve customer engagement and self-service in Customer Success.
inSided features for efficient customer success include a community platform to scale support by letting users help each other, a knowledge base that provides users the answers to their questions and share the expert knowledge with the community, and in-product support to boost product adoption and reduce time to value new users and many more.
What is inSided used for?
What are the top features of inSided?
Who uses inSided?
What are inSided alternatives?
Where is inSided located?
Peers used inSided for engagement management and helpdesk management
inSided Competitors
inSided Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (168) |
| Analytics | Read Reviews (57) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (168) |
| Analytics | Read Reviews (57) |
inSided Integrations
inSided integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for inSided
Software Failure Risk Guidance
?for inSided
Overall Risk Meter
Top Failure Risks for inSided
Gainsight, Inc News
Pulse Europe 2024 Day 1 Recap: A Journey Into the Future of Customer Success and AI
Gainsight unveils advanced AI-driven customer engagement tools to enhance retention, user adoption, and customer success, emphasizing integration with SAP Sales Cloud for growth.
Gainsight Named a Leader in 2024 Gartner® Magic Quadrant™ for Customer Success Management Platforms – IT Business Net
Gainsight is recognized as a Leader in Gartner's inaugural Magic Quadrant for Customer Success Management Platforms, excelling in execution and vision.
Gainsight And SAP Launch Strategic Partnership To Increase Retention And Revenue Growth - Pulse 2.0
Gainsight and SAP have formed a strategic partnership to boost customer retention and revenue growth.
Gainsight, Inc Feeds
5 Ways Gainsight and Staircase AI Come Together to Propel Customer Success Into the Future
Gainsight and Staircase AI team up to enhance customer success with AI-powered insights, in-app engagements, and self-service hubs.
Staircase AI Acquired by Gainsight to Extend Leadership in Human-First AI - StartupHub.ai
Gainsight acquired Staircase AI to strengthen its human-first AI capabilities.
Gainsight Extends Leadership in Human-First AI with Strategic Acquisition of Staircase AI - GlobeNewswire
Gainsight enhances its AI capabilities by acquiring Staircase AI, focusing on human-centered technology advancements.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
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