Comparison Summary
This comparison report of inSided vs. Seismic Knowledge is based on a specific set of business needs and context. The comparison uses 1833 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing inSided and Seismic Knowledge
inSided, Seismic Knowledge, Answerbase, Shelf.io, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
inSided covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.
Seismic Knowledge focuses on Knowledge Management with Chat, Training & Onboarding with Chat, Workflow Management with Chat, Helpdesk Management with User Generated Content, etc.
"Through its service forum, Simyo displays its transparency, high-quality information and excellent service level. The focus is on constantly improving the forum and the provided services, for example through quality monitoring procedures for moderat...ors and regular community consultations, as well as by involving the forum in campaigns. " - Mischa Oudolf
"I like that I can use Obie through Slack to find answers to my questions. I'm on a sales team so it is the easiest way for me to find a quick answer. I don't have to stop my call to ask someone a question, I can simply type it in to Slack and get an... answer through Obie. It seems to be improving too as far as searchable terms go. " - Larry
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About
All-in-one customer success engagement platform
Knowledge Management System for fast, accurate answers
Age
2011
2010
Financials
SERIES E
SERIES G
Business Need
Total Processes
(we found evidences for)
46
29
Total Goals
(we found evidences for)
11
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Scale best practices
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Improve digital and social presence
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Improve ROI
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Improve internal communications
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Launch new products
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Build brand awareness
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Manage risk
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Increase customer life time value
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Grow market share
- See 8 more
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Acquire customers
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Scale best practices
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Improve stakeholder relations
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Improve internal communications
- See 1 more
Top Channels
Channels Used
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chat
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Slack
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phone calls
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user generated content
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blogs
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website
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Skype
- See 4 more
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chat
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Slack
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phone calls
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user generated content
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blogs
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website
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Skype
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
