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inSided vs Seismic Knowledge: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for inSided medium Failure Risk for Seismic Knowledge low
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Comparison Summary

This comparison report of inSided vs. Seismic Knowledge is based on a specific set of business needs and context. The comparison uses 1833 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing inSided and Seismic Knowledge

inSided, Seismic Knowledge, AnswerHub, Answerbase, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

inSided covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.

Seismic Knowledge focuses on Knowledge Management with Chat, Training & Onboarding with Chat, Workflow Management with Chat, Helpdesk Management with User Generated Content, etc.

"Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center,... saving the company millions of euros. " - Ruud Huigsloot

"I use Obie for QA, mostly retrieving company wide data, documents, official procedures by using the keywords. I find this to be amazing. I get instant access to whatever document anybody has ever created, uploaded or used in my company and i only ne...ed to type a keyword to search by. " - Sam

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo inSided

Focus area

Software Failure Risk

  • medium

logo Seismic Knowledge

Focus area

Software Failure Risk

  • low

About

All-in-one customer success engagement platform

Knowledge Management System for fast, accurate answers

Age

2011

2010

Financials

SERIES E

SERIES G

Business Need

Total Processes
(we found evidences for)

46

29

Total Goals
(we found evidences for)

11

4

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (93)

Read Reviews (6)

engaging and following up

Read Reviews (60)

Read Reviews (4)

helpdesk management

Read Reviews (50)

Read Reviews (10)

knowledge management

Read Reviews (28)

Read Reviews (50)

sharing knowledge

Read Reviews (2)

Read Reviews (8)

training & onboarding

Read Reviews (24)

Read Reviews (12)

content management

Read Reviews (22)

Read Reviews (7)

content curation

Read Reviews (6)

Read Reviews (3)

content tracking

Read Reviews (5)

Read Reviews (0)

searching for content

Read Reviews (3)

Read Reviews (0)

content sharing

Read Reviews (3)

Read Reviews (3)

customer feedback management

Read Reviews (17)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (9)

Read Reviews (0)

contact list management

Read Reviews (15)

Read Reviews (0)

community building

Read Reviews (13)

Read Reviews (0)

workflow management

Read Reviews (10)

Read Reviews (11)

products & pricelist management

Read Reviews (8)

Read Reviews (1)

communication management

Read Reviews (6)

Read Reviews (6)

sending & publishing communications

Read Reviews (3)

Read Reviews (2)

competitive intelligence

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (2)

Read Reviews (7)

social media analytics

Read Reviews (0)

Read Reviews (7)

follower management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (0)

Read Reviews (4)

sales call management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Grow market share

  • See 8 more

  • Acquire customers

  • Scale best practices

  • Improve stakeholder relations

  • Improve internal communications

  • See 1 more

Top Channels

Channels Used

  • chat

  • Slack

  • phone calls

  • user generated content

  • blogs

  • website

  • Skype

  • See 4 more

  • chat

  • Slack

  • phone calls

  • user generated content

  • blogs

  • website

  • Skype

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

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Integration Risk

medium

{{{rsh_C_1}}}

low

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Migration Risk

medium

{{{rsh_C_1}}}

low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting