cuspera logo CUSPERA

inSided vs XWiki: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of inSided vs. XWiki is based on a specific set of business needs and context. The comparison uses 1669 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing inSided and XWiki

inSided, XWiki, AnswerHub, Answerbase, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

inSided covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.

XWiki focuses on Collaboration, Knowledge Management, Communication Management, Content Management, etc.

"The community allows Telfort to improve its products and services. This is extremely valuable to Telfort and to our customers. The organization saves on costs (for example through call reduction) and has the opportunity to show what it stands for. I...t is also wonderful to see how customers brainstorm to find solutions with us. " - Hugo de Vries

"We've been pleased and impressed with the power and flexibility XWiki has provided. Everything we've wanted to build with our wiki-based product been possible due to XWiki's well planned architecture. " - Mike Hoolehan

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo inSided

Focus area

inSided is better than XWiki for

Software Failure Risk

  • medium

logo XWiki

Focus area

Software Failure Risk

  • low

About

All-in-one customer success engagement platform

Advanced Open Source Enterprise Collaboration Platform - best way to organize information

Age

2011

Financials

SERIES E

PRIVATE

Business Need

Total Processes
(we found evidences for)

46

19

Total Goals
(we found evidences for)

11

2

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


knowledge management


training & onboarding


content management

searching for content


customer feedback management

measuring customer satisfaction


contact list management


community building


workflow management


products & pricelist management


communication management

sending & publishing communications


competitive intelligence


rating and review management





lifetime value management


loyalty management


social media management


follower management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Grow market share

  • See 8 more
  • Improve internal communications

  • Improve digital and social presence

Top Channels

Channels Used

  • offline

  • point of sale

  • user generated content

  • blogs

  • on premises

  • website

  • See 3 more
  • offline

  • point of sale

  • user generated content

  • blogs

  • on premises

  • website

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting