Comparison Summary
This comparison report of InStream vs. Medallia Concierge is based on a specific set of business needs and context. The comparison uses 1619 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing InStream and Medallia Concierge
InStream, Soffront, Eway CRM, etc., belong to a category of solutions that help CRM, whereas Medallia Concierge, TextUs, Heymarket, etc., belong to a category of solutions that help SMS Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
InStream covers Contact List Management, Communication Management with Social Media, Social Media Management with Social Media, Engagement Management with E-Mail, etc.
Medallia Concierge focuses on Engagement Management with Phone Calls, Communication Management, Contact List Management, Social Media Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
InStream | Sales, contact management and relationship automation tool
Real-Time Messaging That Drives Loyalty and Your Bottom Line
Age
2001
Financials
PRIVATE
SERIES F
Business Need
Total Processes
(we found evidences for)
42
37
Total Goals
(we found evidences for)
8
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Increase sales & revenue
-
Improve internal communications
-
Acquire customers
-
Manage risk
-
Improve digital and social presence
-
Build brand awareness
-
Improve efficiency
- See 5 more
-
Acquire customers
-
Increase sales & revenue
-
Improve internal communications
-
Improve digital and social presence
-
Enhance customer relationships
-
Scale best practices
-
Build brand awareness
-
Improve ROI
-
Improve brand engagement
-
Increase customer life time value
- See 7 more
Top Channels
Channels Used
-
text SMS
-
phone calls
-
promotions
-
social media
-
mobile
-
review sites
-
e-mail
-
video
-
website
-
Tripadvisor
-
offline
-
Facebook
-
on premises
-
point of sale
-
games
-
chat
- See 13 more
-
text SMS
-
phone calls
-
promotions
-
social media
-
mobile
-
review sites
-
e-mail
-
video
-
website
-
Tripadvisor
-
offline
-
Facebook
-
on premises
-
point of sale
-
games
-
chat
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
