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InStream vs Medallia Concierge: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for InStream low Failure Risk for Medallia Concierge medium
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Comparison Summary

This comparison report of InStream vs. Medallia Concierge is based on a specific set of business needs and context. The comparison uses 1619 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing InStream and Medallia Concierge

InStream, Soffront, Eway CRM, etc., belong to a category of solutions that help CRM, whereas Medallia Concierge, TextUs, Heymarket, etc., belong to a category of solutions that help SMS Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

InStream covers Contact List Management, Communication Management with Social Media, Social Media Management with Social Media, Engagement Management with E-Mail, etc.

Medallia Concierge focuses on Engagement Management with Phone Calls, Communication Management, Contact List Management, Social Media Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo InStream

Focus area

Software Failure Risk

  • low

logo Medallia Concierge

Focus area

Medallia Concierge is better than InStream for

Software Failure Risk

  • medium

About

InStream | Sales, contact management and relationship automation tool

Real-Time Messaging That Drives Loyalty and Your Bottom Line

Age

2001

Financials

PRIVATE

SERIES F

Business Need

Total Processes
(we found evidences for)

42

37

Total Goals
(we found evidences for)

8

10

Top Processes

Evidences indicate better relative satisfaction

contact list management

Read Reviews (51)

Read Reviews (27)

contacts history

Read Reviews (9)

Read Reviews (0)

creating contact list

Read Reviews (4)

Read Reviews (3)

tracking contacts

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (21)

Read Reviews (42)

sending & publishing communications

Read Reviews (10)

Read Reviews (20)

tracking & monitoring communications

Read Reviews (7)

Read Reviews (2)

social media management

Read Reviews (20)

Read Reviews (25)

engaging on social media

Read Reviews (6)

Read Reviews (0)

scheduling post to social media

Read Reviews (6)

Read Reviews (1)

managing social media account

Read Reviews (3)

Read Reviews (0)

engagement management

Read Reviews (19)

Read Reviews (55)

engaging and following up

Read Reviews (16)

Read Reviews (40)

relationship management

Read Reviews (18)

Read Reviews (0)

advertisement

Read Reviews (17)

Read Reviews (0)

competitive intelligence

Read Reviews (6)

Read Reviews (3)

motivation management

Read Reviews (3)

Read Reviews (0)

helpdesk management

Read Reviews (3)

Read Reviews (2)

workflow management

Read Reviews (3)

Read Reviews (23)

loyalty management

Read Reviews (2)

Read Reviews (4)

sales document management

Read Reviews (2)

Read Reviews (5)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (8)

content management

Read Reviews (2)

Read Reviews (0)

content sharing

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (3)

pipeline management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (1)

campaign management

Read Reviews (1)

Read Reviews (2)

rating and review management

Read Reviews (0)

Read Reviews (11)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (6)

customer feedback management

Read Reviews (0)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (6)

personalized marketing

Read Reviews (0)

Read Reviews (5)

knowledge management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Acquire customers

  • Manage risk

  • Improve digital and social presence

  • Build brand awareness

  • Improve efficiency

  • See 5 more

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve digital and social presence

  • Enhance customer relationships

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • Improve brand engagement

  • Increase customer life time value

  • See 7 more

Top Channels

Channels Used

  • text SMS

  • phone calls

  • promotions

  • social media

  • mobile

  • review sites

  • e-mail

  • video

  • website

  • Tripadvisor

  • offline

  • Facebook

  • on premises

  • point of sale

  • games

  • chat

  • See 13 more

  • text SMS

  • phone calls

  • promotions

  • social media

  • mobile

  • review sites

  • e-mail

  • video

  • website

  • Tripadvisor

  • offline

  • Facebook

  • on premises

  • point of sale

  • games

  • chat

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting