Medallia Concierge Overview

Medallia Concierge personalizes and elevates customer experiences through intelligent text and in-app messaging. Customer loyalty is built, and results are delivered effectively.

Use Cases

Customers recommend Engagement Management, Communication Management, Contact List Management, as the business use cases that they have been most satisfied with while using Medallia Concierge.

Other use cases:

  • Workflow Management
  • Social Media Analytics
  • Rating And Review Management
  • Customer Feedback Management
  • Conversion Management
  • Collaboration
  • Digital Signature
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Medallia Concierge.

Other priorities:

  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Enhance Customer Relationships
  • Scale Best Practices
  • Build Brand Awareness
  • Improve ROI
  • Improve Brand Engagement
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Medallia Concierge Use-Cases and Business Priorities: Customer Satisfaction Data

Medallia Concierge works with different mediums / channels such as Phone Calls. and Text SMS.

Medallia Concierge's features include Personalization, Alerts: Popups & Notifications, Templates, etc. and Medallia Concierge support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Medallia Concierge analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform k...ey experiences." - Hugh M

Peer review evidence (same sources as the product rating summary)

"...Determine sentiment from interactions with your customers, so you can take corrective actions before it's too late. ..." Hotel and Hospitality Guest Text Messaging Software
"...U just send a message and that's it..." Peer review by Rainbow S., Supervisor, Hospitality
"...Easy to use to contact customers to confirm appointments and to schedule dates...." Peer review by Jonathon Vitek

Medallia Concierge, Slicktext, TextUs, Attentive, DialMyCalls, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Medallia Concierge

Top Industries

  • Hospitality
  • Information Technology and Services
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Medallia Concierge is popular in Hospitality, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.

Medallia Concierge Customer wins, Customer success stories, Case studies

Why is Medallia Concierge the best choice for Engagement Management?

How does Medallia Concierge facilitate Communication Management?

How does Medallia Concierge facilitate Contact List Management?

How does Medallia Concierge address your Workflow Management Challenges?

How does Medallia Concierge address your Social Media Analytics Challenges?

11 buyers and buying teams have used Cuspera to assess how well Medallia Concierge solved their SMS Marketing needs. Cuspera uses 946 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

CUSTOMERS TESTIMONIALS
Medallia Concierge testimonial

Hugh M

Senior Director

3M
We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M
Medallia Concierge testimonial

Zurich
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich
Medallia Concierge testimonial

7-Eleven
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven
CUSTOMERS TESTIMONIALS
Medallia Concierge testimonial

Hugh M

Senior Director

3M
We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M
Medallia Concierge testimonial

Zurich
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich
Medallia Concierge testimonial

7-Eleven
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven
 

BWH® Hotels - Hospitality - Very Large

Medallia Brings Enterprise-Scale Frontline GenAI Capabilities

Medallia's new Frontline-Ready AI™ capabilities are now generally available, enabling enterprise-scale generative AI adoption. Over 40% of Medallia's top enterprise customers, including major hospi...tality brands like BWH® Hotels, have adopted these features. The AI tools offer significant productivity gains and support multiple languages, enhancing customer sentiment analysis and service recovery in the hospitality sector.

Read on →
 

BWH® Hotels - Hospitality - Very Large

Medallia Scales Enterprise AI Adoption and Measurable Productivity with ...

Phoenix, USA

Medallia has launched its new Frontline-Ready AI™ capabilities, which are now generally available and embedded into existing operational infrastructures. Over 40% of Medallia's top 300 enterprise c...ustomers, including major hospitality brands like BWH® Hotels, have adopted these AI features. The capabilities enhance productivity by automating customer feedback management and service recovery prioritization, providing real-time insights and significant efficiency gains.

Read on →
 

Blackstone - Private Equity - Very Large

Medallia Just Became the Most Expensive Lesson in Private Credit

New York, USA

Medallia's acquisition by Thoma Bravo in 2021 for $6.4 billion has resulted in a significant financial restructuring. Control has shifted to a lender group led by Blackstone, Apollo, KKR, and Antares... due to unsustainable debt servicing costs. This situation highlights the risks in private credit, especially with Payment-In-Kind structures and aggressive leverage, as Medallia's case becomes a cautionary tale for similar software deals from 2020-2022.

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Zurich Insurance - Insurance - Very Large

Zurich, Switzerland

Medallia helped Zurich Insurance boost customer loyalty and retention. Zurich unified its global customer experience programs on Medallia’s platform. The company used real-time feedback, role-based r...eporting, and text analytics to act quickly on customer needs. Promoters now spend 27% more and are 5x less likely to leave. In Turkey, NPS rose by 20 points after improving the renewal process. Medallia’s system empowers employees and closes the loop with every customer.

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XP - Financial Services - Large

Sao Paulo, Brazil

XP used Medallia to improve customer experience management. The company saw a 35-point increase in Net Promoter Score. Over 5,000 advisors accessed real-time customer feedback. Promoters had a lifeti...me value 5.7 times higher than detractors. Medallia helped XP close the loop with clients and prioritize actions for satisfaction.

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Windstream - Telecommunications - Large

Little Rock, USA

Windstream used Medallia to manage customer feedback across its complex organization. Before Medallia, Windstream struggled with fragmented feedback systems after many mergers. Employees had trouble ...accessing customer data and resolving issues quickly. Medallia gave thousands of employees real-time access to feedback. This led to higher employee engagement and better service. Agents now resolve customer pain points faster and make process changes based on real feedback.

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Medallia Product Vision: Delivering Connected and Personalized Experiences | Compass

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Medallia Concierge

What is Medallia Concierge used for?

Medallia Concierge is a SMS Marketing Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Contact List Management .

What are the top features of Medallia Concierge?

Personalization, Alerts: popups & Notifications and Templates are some of the top features of Medallia Concierge.

Who uses Medallia Concierge?

Medallia Concierge is used by Hospitality, Information Technology And Services and Non-Profit Organization Management among other industries.

What are Medallia Concierge alternatives?

Slicktext, TextUs, Attentive and DialMyCalls are popular alternatives for Medallia Concierge.

Where is Medallia Concierge located?

Medallia Concierge is headquartered at 200 W 41st Street New York, NY 10036 USA.
lightning

Peers used Medallia Concierge for engagement management and communication management

Medallia Concierge Competitors

Medallia Concierge Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.90/5 ★

Read Reviews (26)
Analytics

4.58/5 ★

Read Reviews (47)
Custom Reports

4.26/5 ★

Read Reviews (70)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.90/5 ★

Read Reviews (26)
Analytics

4.58/5 ★

Read Reviews (47)
Custom Reports

4.26/5 ★

Read Reviews (70)

Software Failure Risk Guidance

?

for Medallia Concierge

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Concierge

Medallia Inc News

Partnership

Atombit Signs Medallia Alliance to Generate Measurable Outcomes with AI ...

Medallia and Atombit have formed a strategic alliance to enhance enterprise customer and employee experiences using AI-driven intelligence. This partnership aims to convert experience data into actionable insights, leveraging Medallia's platform and Atombit's AI and consulting capabilities. Initially focusing on Italy, the alliance plans to expand across Europe and beyond.

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M&A

Blackstone-led lenders take control of Medallia, Thoma Bravo loses ...

Medallia is transitioning ownership from Thoma Bravo to a group of lenders led by Blackstone, Apollo, and FS KKR Capital. This recapitalization involves $150 million in new capital and eliminates Thoma Bravo's $5 billion equity stake. The move aims to accelerate Medallia's AI-led product development and maintain its market position in customer experience software.

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M&A

Medallia taken over by Blackstone-led creditor group

Blackstone, leading a creditor group, has acquired Medallia, a provider of customer experience management software. This acquisition is part of a debt restructuring deal, positioning Blackstone to leverage Medallia's technology in its portfolio.

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M&A

Medallia Announces Milestone Agreement with Group Led by Blackstone ...

Medallia has entered a recapitalization agreement with Blackstone, Apollo, and FS KKR Capital Corp to transition ownership and strengthen its financial position. The transaction provides $150 million in new capital to support Medallia's $500 million commitment to AI-driven innovation and customer-focused product investment, enhancing its platform capabilities and market leadership.

Read more →

Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES F