Customer stories

Product Business Settings

Medallia Concierge is popular in Hospitality, Information Technology And Services, and Non-Profit Organization Management industries and is widely used by Mid Market, Small Business, and Enterprise.

Medallia Concierge Product Overview

Medallia Concierge personalizes and elevates customer experiences through intelligent text and in-app messaging. Customer loyalty is built, and results are delivered effectively.

How satisfied the customers are with Medallia Concierge use-cases

Reviews

"We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform k...ey experiences." - Hugh M
"When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months." - Zurich

Medallia Concierge Customer Insights, Testimonials and Case Studies

What Are the key features of Medallia Concierge for Engagement Management?

How does Medallia Concierge address your Communication Management Challenges?

What benefits does Medallia Concierge offer for Contact List Management?

What solutions does Medallia Concierge provide for Workflow Management?

What makes Medallia Concierge ideal for Social Media Analytics?

What is Medallia Concierge used for?

Medallia Concierge is a SMS Marketing Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Contact List Management .

What are the top features of Medallia Concierge?

Personalization, Alerts: popups & Notifications and Templates are some of the top features of Medallia Concierge.

Who uses Medallia Concierge?

Medallia Concierge is used by Hospitality, Information Technology And Services and Non-Profit Organization Management among other industries.

What are Medallia Concierge alternatives?

Slicktext, TextUs, Attentive and DialMyCalls are popular alternatives for Medallia Concierge.

Where is Medallia Concierge located?

Medallia Concierge is headquartered at 200 W 41st Street New York, NY 10036 USA.

11 buyers and buying teams have used Cuspera to assess how well Medallia Concierge solved their SMS Marketing needs. Cuspera uses 946 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

CUSTOMERS TESTIMONIALS
Medallia Concierge testimonial

Hugh M

Senior Director

3M
We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M
Medallia Concierge testimonial

Zurich
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich
Medallia Concierge testimonial

7-Eleven
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven
CUSTOMERS TESTIMONIALS
Medallia Concierge testimonial

Hugh M

Senior Director

3M
We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform key experiences. Testimonial By Hugh M
Medallia Concierge testimonial

Zurich
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. Testimonial By Zurich
Medallia Concierge testimonial

7-Eleven
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. Testimonial By 7-Eleven
 

Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire

TransUnion won the 2025 Gold Stevie Award for Customer Service Team of the Year in financial services, citing Medallias analytics and real-time feedback as key to transforming customer experience. Me...dallia enabled TransUnion to analyze omnichannel interactions, identify friction points, and drive continuous CX improvements at global scale.

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Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership - Business Wire

Nationwide received the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025 for its advanced customer experience program. The initiative, delivered in partnership with... Kantar and powered by Medallias experience management platform, leverages real-time data from digital and in-person channels to drive actionable insights and continuous improvement for 16 million UK members.

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ADP - Human Resources - Very Large

Medallia helped ADP get a single view of customer feedback across 9 business units. ADP used data-driven insights and text analytics to understand customer needs in 20 languages. Over 60,000 employee...s serve more than 1 million customers worldwide. The program led to better customer retention and process improvements. Leadership support and analytics drove measurable results in customer experience management.

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Holiday Inn Club Vacations - Hospitality - Large

Medallia helped Holiday Inn Club Vacations reopen 29 resorts after COVID-19 closures. The company used Medallia solutions to gather fast, actionable guest feedback. This led to a 16-point increase in... NPS and a 41% rise in customer satisfaction. Medallia user engagement also grew by 21%. Guest input guided safe, confident reopening steps during uncertain times.

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Sam’s Club - Retail

Medallia helped Sam’s Club improve customer experience in retail. Sam’s Club used Medallia’s platform to collect feedback and manage customer interactions. The solution aimed to make shopping better ...for customers and easier for employees. The case highlights how Medallia’s tools support large retail operations. Results focus on better customer service and smoother store operations.

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Zurich Insurance - Insurance - Very Large

Medallia helped Zurich Insurance boost customer loyalty and retention in the insurance sector. Promoters now spend 27% more on premiums and are 5 times less likely to leave within a year. Zurich saw ...a 20-point NPS increase after improving the renewal process. Medallia's unified platform, real-time feedback, and text analytics empowered Zurich to act quickly and close the loop with unhappy customers. The solution enabled tailored insights and compliance across global markets.

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Medallia Product Vision: Delivering Connected and Personalized Experiences | Compass

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Peers used Medallia Concierge for engagement management and communication management

Medallia Concierge Competitors

Medallia Concierge Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.90/5 ★

Read Reviews (26)
Analytics

4.58/5 ★

Read Reviews (47)
Custom Reports

4.26/5 ★

Read Reviews (70)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.90/5 ★

Read Reviews (26)
Analytics

4.58/5 ★

Read Reviews (47)
Custom Reports

4.26/5 ★

Read Reviews (70)

Software Failure Risk Guidance

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for Medallia Concierge

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Concierge

Medallia Inc News

Awards
 

Medallia Named Leader in 2026 Gartner VoC Platforms

Medallia has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer Platforms, marking its fifth consecutive year in this position. The company was acknowledged for its Completeness of Vision and Ability to Execute, highlighting its advanced AI capabilities in the Medallia Experience Cloud. New features like Intelligent Summaries and Smart Topic Builder enhance customer experience insights.

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Awards
 

Medallia Named a Leader in the 2026 Gartner Magic QuadrantTM for Voice ...

Medallia has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer. This recognition highlights Medallia's strong capabilities and leadership in customer experience management.

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Product
 

Medallia Upgrade Adds Real-Time "Frontline" Data

Medallia has upgraded its platform with new AI capabilities aimed at enhancing customer and employee experiences. The update includes Intelligent Summaries for Text Analytics, Mobile Scorecard Notifications, expanded Spanish language support, and Root Cause Assist on Mobile Scorecards. These features deliver real-time insights to frontline workers, enabling faster, smarter decision-making and significant efficiency gains.

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Partnership
 

Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents - Directors Club News -

Medallia has expanded its strategic partnership with Adobe, integrating with Adobe AI Agents to enhance customer experience management. This collaboration allows businesses to leverage Medallia's customer insights within Adobe's tools, enabling personalized marketing and optimized customer journeys. The integration works with Adobe's enterprise applications, offering enhanced audience segmentation and content personalization.

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Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES F