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Intouch survey vs Spark Chart: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Intouch survey vs. Spark Chart is based on a specific set of business needs and context. The comparison uses 1259 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intouch survey and Spark Chart

Intouch survey, and Spark Chart belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intouch survey covers Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

Spark Chart focuses on Collecting Feedback with Promotions, Social Media Management with Social Media, Training & Onboarding, Market Research with Promotions, etc.

"Combating underage use is a key priority at Juul Labs as we work to create a more responsible marketplace for vapor products. Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention progr...ams, including bolstering our age-verification capabilities and expanding our mystery shop program at retail. We look forward to building on this collaboration as Juul Labs strives to reset the vapor category in the U.S. and earn trust among key stakeholders. " - Ross B

"We are now working with clients we would otherwise not be able to help. Spark chart is very flexible and every aspect of the survey is customisable. The reports are high-quality, filtered easily, present beautifully and can be shared. And it manages... to do this while still being easy to use. Most of the work is done for you by the system. " - Dylan F

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intouch survey

Focus area

Software Failure Risk

  • low

logo Spark Chart

Focus area

Software Failure Risk

  • low

About

Feedback Collection Software to collect customer feedback to drive improvements

Survey Software to uncover hidden knowledge & ideas

Financials

IPO

Business Need

Total Processes
(we found evidences for)

23

29

Total Goals
(we found evidences for)

10

5

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


helpdesk management


engagement management

engaging and following up



communication management

tracking & monitoring communications


social media management

monitoring social media


loyalty management


campaign management

campaign analytics



customer case management


training & onboarding





workflow management



content management





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more
  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve efficiency

  • Improve internal communications

  • See 2 more

Top Channels

Channels Used

  • promotions

  • social media

  • e-mail

  • website

  • text SMS

  • phone calls

  • Facebook

  • See 4 more
  • promotions

  • social media

  • e-mail

  • website

  • text SMS

  • phone calls

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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Business Setting