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Intouch survey vs Survey Planet: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Intouch survey vs. Survey Planet is based on a specific set of business needs and context. The comparison uses 923 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intouch survey and Survey Planet

Intouch survey, and Survey Planet belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intouch survey covers Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

Survey Planet focuses on White-Labeled Surveys, Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, etc.

"Intouch's LiaCX Business Intelligence tools give Corporate a bird's eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business pr...ocesses and ensure standards are being met. " - Andrew B

"SurveyPlanet is the best website to create surveys! It is very convenient, and it is possible to do many things even if you just decide to keep the free version. The biggest advantage to SurveyPlanet compared to other platforms is the unlimited numb...er of answers you can get. Thank you! " - Adrien Cabon

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intouch survey

Focus area

Intouch survey is better than Survey Planet for

Software Failure Risk

  • low

logo Survey Planet

Focus area

Survey Planet is better than Intouch survey for

Software Failure Risk

  • medium

About

Feedback Collection Software to collect customer feedback to drive improvements

Online Survey Tools for creation and sharing of surveys online supporting feedback management and user experience

Financials

IPO

NA

Business Need

Total Processes
(we found evidences for)

23

11

Total Goals
(we found evidences for)

10

4

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


helpdesk management


engagement management

engaging and following up



communication management

tracking & monitoring communications


social media management

monitoring social media


loyalty management


campaign management

campaign analytics



customer case management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more
  • Build brand awareness

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • See 1 more

Top Channels

Channels Used

  • social media

  • social media

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting