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Compare Merchant Relationship Management vs Zoho Bigin

Comparison Summary

For Merchant Relationship Management vs Zoho Bigin comparison, Our AI algorithm looked at 2002 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Merchant Relationship Management and Zoho Bigin to solve their respective business needs.

Pros and cons of Merchant Relationship Management and Zoho Bigin

Merchant Relationship Management is more suited to businesses that require Sales Document Management and Lead Management where as Zoho Bigin is focused towards Engagement Management with Phone Calls and Training & Onboarding .

logo Merchant Relationship Management

Focus area

Merchant Relationship Management is better than Zoho Bigin for

Software Failure Risk

  • low

logo Zoho Bigin

Focus area

Software Failure Risk

  • medium

About

CRM & Underwriting Platform

Zoho Bigin | A powerful CRM solution for small and micro businesses manage their customer relationships

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

53

29

Total Goals
(we found evidences for)

11

6

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management

contract management



helpdesk management


training & onboarding


competitive intelligence


generation of new leads


sales call management


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics

engaging on social media



lead qualification

lead qualification: demographic

lead qualification: technographic


engagement management

engaging and following up



products & pricelist management


contact list management


payment management




conversion management



relationship management



lifetime value management


performance management



calendar management


pipeline management




business development


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Manage risk

  • Improve efficiency

  • Improve visibility

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Reduce bounce

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve stakeholder relations

  • Launch new products

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • social media

  • LinkedIn

  • website

  • See 2 more
  • phone calls

  • e-mail

  • social media

  • LinkedIn

  • website

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting