Jobber vs. BlueFolder: Field Service Management Solution Comparison 2025

Overview: Jobber and BlueFolder as Field Service Management Category solutions.

Jobber and BlueFolder offer distinct solutions in the field service management category tailored for different customer segments. Jobber excels with extensive capabilities in sales document management and proposal management, primarily targeting large enterprises in consumer services and construction. BlueFolder, however, focuses on core essentials like contract management and order management, appealing to technology and service sectors with strong data handling and integration capacities.

Jobber and BlueFolder: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Jobber facilitates sales document management and proposal & quote management, supporting robust engagement workflows for businesses that require comprehensive customer interaction. read more →

BlueFolder supports essential functions like contract and order management, suitable for technology-focused and service-centric businesses. read more →

Business Goals

Jobber helps businesses acquire customers and enhance relationships, focusing on growing sales and improving internal communications. read more →

BlueFolder targets goals such as improving internal communications and scaling best practices within organizations. read more →

Core Features

Jobber offers features like data import, custom reports, and integration, ideal for large-scale operations needing extensive data management. read more →

BlueFolder provides strong data export, integration, and custom reporting features, meeting the needs of businesses managing complex orders and contracts. read more →

Vendor Support

Jobber provides 24/7 support along with chat, phone, and email support, catering to enterprises needing constant assistance. read more →

BlueFolder offers 24/7 support with phone, chat, and email, suitable for smaller operations requiring straightforward support. read more →

Segments and Industries

Jobber serves predominantly large and enterprise markets, particularly in consumer services and construction sectors. read more →

BlueFolder focuses on mid-market and enterprise segments, particularly in IT and consumer services. read more →

Operational Alignment

Jobber fits well into large-scale, complex operational environments with its comprehensive workflow features. read more →

BlueFolder aligns with more straightforward workflows, suitable for mid-sized operations in tech-related fields. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

Read peer / expert warnings.

Data Import

Read peer / expert warnings.

Support

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Jobber and BlueFolder

How does Jobber and BlueFolder facilitate Helpdesk Management?

Jobber and Bluefolder both provide online help centers and phone support for customer assistance. Jobber's customer support is highlighted for its personalized approach, including phone calls to help users understand the software. Bluefolder is praised for its consistent uptime and accessible support.

"...The help/support there for you from their team is 10 out of 10/Tops/ the best!..." Peer review by Clayton N., President of CLAY-NOR lawn care, Consumer Services

"...Their customer support is extremely helpful and always accessible when needed...." Peer review by Paula C., Service Manager, Consumer Services

What makes Jobber and BlueFolder ideal for Engagement Management?

Jobber and Bluefolder both offer features that improve customer engagement. Jobber simplifies communication with customers through automated follow-ups, invoicing, and scheduling. Bluefolder's customer portal allows customers to interact directly with the service management system, improving engagement and transparency. While Jobber focuses on automated follow-ups and streamlining the entire customer journey, Bluefolder emphasizes direct customer interaction and control over shared information.

"...Jobber streamlines the entire interaction with a customer, from the initial quote to scheduling the job, invoicing, and finally getting paid...." Peer review by Edward Ramsden, Consumer Services

"...BlueFolder s customer portal for field service companies helps you improve customer engagement and deliver top-notch service...." Customer Portal Service Software

How does Jobber and BlueFolder address your Contact List Management Challenges?

Jobber and Bluefolder both manage customer information, including contact details and service history. Jobber focuses on easy access to customer history and provides features such as invoicing and automated reminders. Bluefolder emphasizes access to service history and customizable features, streamlining communication and improving response times. A limitation of both tools is that they require user interaction with customer service for some basic functions.

"...Scheduling has been mich easier to manage and having customer history all in one place is great without the need to pull a paper file...." Peer review by Dessarai B, Appointment Setter

"...BlueFolder s customer service software gives you instant access to each customer s service history with just a few clicks, making your team look organized and efficient while simultaneously enabling them to deliver excellent service. ..." Field Service Asset Management Software