Overview: Jobber and Kickserv as Field Service Management Category solutions.

Jobber and Kickserv, both field service management solutions, cater to diverse business needs with distinctive capabilities and support options. Jobber excels in customer acquisition and enhancing relationships through robust sales document and engagement management, suitable for larger enterprises seeking comprehensive solutions. Kickserv, with capabilities like digital signatures and effective workflow management, suits businesses focusing on improved internal communication and smaller enterprises aiming for streamlined operations. Jobber's extensive support and feature set make it ideal for larger enterprises, while Kickserv offers targeted solutions for niche industries.

Jobber: Jobber offers various plans tailored to business needs, building on essential features like scheduling, quoting, customer relations, and payments. Each plan enhances core functionalities to streamline operations.

Kickserv: Kickserv field service management software manages jobs, customers, communication, and payments for home service businesses. Efficient organization and streamlined operations are provided.

Jobber and Kickserv: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Jobber supports sales document, proposal, and engagement management, aligning with needs for structured client interactions and service documentation workflows. read more →

Kickserv focuses on workflow and digital signature management, providing tools for efficient task coordination and securing approvals digitally. read more →

Business Goals

Jobber facilitates acquiring customers and enhancing relationships, making it appealing for businesses targeting new markets and sales growth. read more →

Kickserv supports enhancing customer relationships and improving communications, which suits businesses aiming to improve consistency and scale best practices. read more →

Core Features

Jobber’s standout features include extensive data handling capabilities like import and export, and custom reporting to tailor insights. read more →

Kickserv offers robust integration and data import abilities, providing essential analytics and reporting for data-driven decision making. read more →

Vendor Support

Jobber offers comprehensive 24/7 support, including chat, phone, and email, reflecting a priority on accessible customer service. read more →

Kickserv provides 24/7 support with email and phone options, catering to businesses needing reliable vendor communication. read more →

Segments and Industries

Jobber is popular among large enterprises and consumer service industries, indicating its capability to handle complex operations. read more →

Kickserv is frequently used by construction and IT service industries, fitting smaller enterprises focusing on streamlined processes. read more →

Operational Alignment

Jobber integrates deeply into large-scale operations, suitable for businesses with comprehensive service management needs. read more →

Kickserv aligns with streamlined workflows, suitable for companies seeking easier implementation and operational consistency. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Phone Support

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Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Jobber and Kickserv

What solutions does Jobber and Kickserv provide for Sales Document Management?

Jobber and Kickserv both offer integrated systems for managing sales documents, including quotes, invoices, and scheduling. Jobber allows for more extensive customization and flexibility in creating quotes, while Kickserv provides a streamlined process for field technicians to access and manage job information. However, Jobber has limitations in its ability to handle complex quotes and its lack of integration with calendar events, while Kickserv lacks robust tracking for quotes and requires additional security measures for legally valid customer signatures.

"...How easy it is to separate all customers and how good quotes look for customers. ...." Peer review by Mario F., Landscaping co-ceo, Design

"...We are using KS to keep our contract photographers aware of their schedules + Job-by-job specifications for photoshoots...." Peer review by Brittany B., Support Services

How does Jobber and Kickserv facilitate Helpdesk Management?

Jobber and Kickserv both provide help desk support for users. Jobber's help desk is praised for its responsiveness, helpfulness, and personalized approach, including phone calls to assist users. Kickserv's help desk is also lauded for its responsiveness, but users have reported inconsistencies in its helpfulness and a tendency to dictate solutions rather than collaborate. However, Kickserv offers a robust feature set including job management, customer engagement tools, and mobile app functionality, while Jobber primarily focuses on providing comprehensive support. These comments provide a limited understanding of the tools' functionalities as they only highlight customer support experiences.

"...-Lots of added features that are extremely useful -Great online tutorials to show you 'step by steps' -Great customer service/help desk -Computer friendly -Useful reporting...." Peer review by Jenny Zafir

"...Kickserv features Complete Job Management: drag and drop Scheduling with 4x different calendar views, easily create and manage Estimates, run complete jobs from the field with their Mobile App, the included Customer Center allows customers to request service online and see complete job details, quickly create and manage Invoices, and gain instant Payments and Live Signatures from the field...." Peer review

How does Jobber and Kickserv address your Contact List Management Challenges?

Jobber and Kickserv both manage customer information by storing client history, sending reminders, and providing access to invoices. Jobber allows users to create custom fields and tags, and attach phones and files, while Kickserv focuses on keeping customer contact information organized and sending automated emails. Jobber provides a more comprehensive CRM experience, while Kickserv excels in keeping track of client balances and history for efficient scheduling. A limitation of both tools is that they require users to contact customer service for support.

"...From first contact of customer through to invoicing, Jobber does it all...." Peer review by Chris Dyck

"...Our number of clients has increased a lot in such a short time, it saves us a lot of time, we are in direct contact with our clients, they help us stay in order, and the reminders help us to have everything in order...." Peer review by Gordon F, Chief Operating Officer

How does Jobber and Kickserv address your Workflow Management Challenges?

Jobber and Kickserv are both workflow management tools that aim to streamline business processes. Jobber focuses on optimizing workflow for smaller businesses, while Kickserv caters to both smaller and larger companies. Jobber is known for its straightforward and efficient workflow, making it easy to use. Kickserv offers a more comprehensive approach with features for tracking various aspects of workflow, including employee communications, sales opportunities, and job estimating. However, both tools have limitations, with Jobber struggling with cumbersome processes and Kickserv facing challenges with mobile sync and inconsistent workflows.

"...Jobber assists with customer workflows very well, but truly shines when coordinating complex team structures and daily task obligations of a larger team...." Peer review by Kevin Mengers

"...Kickserv provides users a custom user interface that allows them to monitor various aspects of their organization's workflow,s update and distribute invoices, monitor field technician status and more...." Peer review